Department of Motor Vehicles

What planet am I on? And what did they do with the old DMV office? We were called up immediately as we walked in (early) for our scheduled appointment. The staff were helpful and friendly. Someone checked us in at the door and made sure we had everything we needed. Terrific experience. Thanks!

This was the greatest DMV experience of my life. Went in on a Tuesday morning for a license transfer from California and was back out about 40 minutes later! Everyone was incredibly helpful and friendly. It may be because I have a different perspective coming from chaotic LA (the DMV is an all day affair there) or maybe because I just got in at a less hectic time, but with no appointment I am out in less than an hour? Holy moly, I love Boulder!

I cannot believe how the Colorado drivers license people in Lamar treated me. I thought I had all the documents but when they looked at them they told me that because my middle initial was not spelled out, that I would have to bring in either a birth certificate or passport. I asked OK. Either one will do? They said yes. So I go home get the passport and take it in and they say that won’t work because the middle name is not spelled out. Never mind that they told me it did not matter before. So I’m steamed by now and they are pointing at a list of cryptic rules that they are now referring to. I say fine and head home for the birth certificate. I take that in and they tell me it is not a real birth certificate. I am amazed because I have used this document to get a passport, to marry and other things. Nobody ever said it wasn’t real. It came right out of my parents papers and is the original, as far as I know. But no it would not do. I asked how I was supposed to know this and the heavy-​set hispanic woman said, «I’m telling you now.» I look up at the wall where a sign says, «commitment to excellence in customer service». So you wait 2 hours in line and then get this treatment. It wouldn’t be so bad if the two people were humane. They weren’t at all helpful. They were combative when I said I was frustrated, and acted as if I was crazy. Oh, and just to top it off, the Lamar office is open two days a week, 9:30 — 3:30, with a one hour break for lunch.
This kind of treatment is unacceptable in an agency that is supposed to serve residents. It’s like entering a third world country where people operate out of a completely different worldview.
So I ordered a BC ONLINE where I’m paying $ 27 to an outsource company to send it.
Hope this helps others in their efforts to get a CO DL. AND DON’T FORGET TO HAVE THEM REGISTER YOU TO VOTE.
AVOID THE LAMAR OFFICE LIKE THE PLAGUE!

I’ve been lucky with dmv visits in my life and this dmv stood out as my most pleasant trip yet. Everyone I interacted with was friendly and efficient.
My wait was about an hour for a walk in (half an hour less than my quoted wait time!)
The guy up front was nice and made sure I had what I needed before I waited. The person who processed my liscence, Andy I think, was both fast and personable (and a table top game nerd like me!).
Everyone else was great too. If any of you read this, good job!

I was in and out in 30 minutes! Even though I only had a routine renewal that needed an eye test, I expected a longer wait because it was very close to noon hour on a Monday. I think it’s almost impossible to predict when the line will be long or short. Just go with a book and chill. The three people that I had contact with were all terrific — very friendly.

Well, it’s the DMV. I waited far longer than I should have to get my Colorado driver’s license. After consulting the website, I selected Broomfield. I congratulated myself on getting there at opening time, with no line, only to find they didn’t issue DL’s there. I was advised that Boulder would be the best bet. I spent far more time in the car than I did waiting at the DMV. Boulder DMV, housed in a strip mall … there was a kiosk that provided a ticket, T410, a number sadly burned in my brain now. They gave an estimated time of 44 minutes; ended up being about 1 hour, 15 minutes. But everyone was friendly. I spent 4 hours driving/​waiting … no wonder I waited this long.

Let’s be real. No one likes the DMV. I certainly don’t. So I went in preparing for the worst, but surprisingly, things went pretty smoothly. I arrived at 10 am, grabbed a ticket, sat my butt down, and waited for about 1.5 hours to get called up to a counter. The transaction only took about 10 minutes, but the employee working with me was very kind, which was enough to suppress my annoyance after that long wait. And after everything was finished, a delicious Mexican meal was awaiting me across the strip mall plaza at Sancho’s. All in all, it wasn’t too bad – far better than I would have expected.

I don’t know what people are expecting. DL offices are sporadically located, yet it’s a service you have to frequent if you want to drive, so yeah, it’s going to be crowded with people who don’t really want to be there. Husband and I just moved from Kansas, and we needed to transfer our DLs. Arrived at 10:38 (we had already driven to the Northglenn office and been unable to get in the door because it was so full and we couldn’t figure out where to join a line) and grabbed a ticket which estimated our time to wait at 34 minutes. Seems reasonable. At a little after 11, they called us up (I know, real spawn of satan there…). It turns out that we BOTH needed to grab a number even though we were sharing the two pieces of mail which served as our proof of address. The women helping us made it work anyway. She made jokes about us not being in Kansas anymore and how we wouldn’t be able to root for the Chiefs now. She was extremely pleasant, but then, isn’t the devil supposed to wear a disguise???
We interacted with three different people, the woman who took our info, the man who had us verify the info and collected our signatures, and the man who took the photos. Everyone was nice. No one seemed to hate their jobs. They were making the best of jobs that involve talking to people who are crabby and frustrated.
It’s not in a nice location. No one likes to wait, but I did not think that it was Hell.

So. Here’s the scoop. Facility is old and the wait is long, BUT they try their best to warn you of the estimated wait and as far as goverment workers go, they are down right cheery. For people who put up with BS all day, they treat you with a lot of respect and patience. The girl at the counter remembered me from my last visit and the camera guy was very pleasent and complimented my hair while he was kindly telling me to move it out of my face. Nice employees.

Often in Boulder govt Svcs are fantastic. DMV is a different story. When I asked why all before me and some behind me in line were called and not me, the manager Mark Haynes told me it took 15 minutes per person’s visit. When I asked for his manager, he lorded, I am the manager. When I pressed on 15 mins/​person he retreated. Then he said at start, only 2 people are servicing line. At 8:00 am on Monday, 2 people? I had to press him again for his manager Dan Lafferty. An hour and 10 mins after checking in at 8:09 I am still waiting…

Even though I had to wait 50 minutes instead of the estimated 24 minutes upon arrival, I had an overall pleasant experience here. After reading all the other reviews, I think that it’s best to come in the morning to avoid a 2 – 5 hr wait. Keep in mind that there is soo many people here besides yourself, so it does take a while!
I’ve lived multiple places in Indiana, Kentucky, and now Colorado, and this was the best experience I’ve had with getting my drivers license issued. All of the employees were pretty friendly. Well… except for the older woman that someone previously mentioned. She was the one that I was with. She was very unfriendly and didn’t smile or talk except to ask the required questions. Honestly, she was the only negative thing about this place. Thank goodness for the other employees!

Painless renewal. Slight crisis when he asked for proof of address, but I had a magazine with my name and address. I had my old license.

I’m always surprised by the unfriendliness of the DMV employees at the Boulder location. With the exception of the two folks at the camera, everyone there seems mighty unhappy and forgets that those they are serving are actually the ones who pay their salaries. Absolutely no customer service. Honestly, how hard is it to be kind and smile? My cashier literally coughed and sneezed into her hands several times before taking my license and credit card. I witnessed 2 clerks be so disrespectful to one Asian American man that it was just embarrassing. Were this a real business, it wouldn’t last a day.
This was my third attempt in a week to try to get my driver’s license renewed. After leaving twice because I just couldn’t devote so much time away from my job, I finally decided to tough it out today. Over 2.5 hour wait even though I got there before the doors opened. You cannot get an appointment online unless you book it 2 months in advance, so my advice is to plan way ahead and do this.
I give this one star merely for the fact that the camera guy was fairly nice. Other than that, I hope people go without any expectations of a professional or courteous experience. Bring something to read or work on and plan to spend several hours. I would have renewed online but they wouldn’t accept my photo from 10 years ago that THEY TOOK because it wasn’t proportioned correctly. If you can renew online, do it. If not, get an appointment now.

This DMV had the nicest employees when I visited. I’ve never, ever in my life encountered such nice people running a DMV. I was late for my appointment, made my appointment for the wrong thing, and was in the bathroom when they called my number. They still let me process my drivers license, and all with a cheery and friendly demeanor.
That being said, this location was a dump. Tiny and hard to find. When I called for directions, I was told to go through the Sports Authority to get there. Wrong. It’s in the mall entrance right of the 24 Hour Fitness. See pic.
I can’t fault the employees for this, but what genius decided that we need to process licenses with the state and car registration with the county? And not explain that clearly on the DMV website? Thanks for screwing up my day.
I do appreciate that out of state drivers with a current license and good record do not have to take a written test. That’s the way it should be done (I’m talking to you California!). But the system of processing licenses separately from registrations sucks!
And make an appointment! It took about an hour to process my license and voter registration. It took much longer than that for the walk-​ins I talked to.
This was probably the most pleasant experience I’ve had at a DMV, once I found the damn place and got over how ghetto it was. But still, the system needs to change!

Scarry filthy place woman at reception desk clearly hates her job and life! This is hell

Well, yeah, I had to wait a while, after all, it’s the DMV! But, it gave me time to review the Driver’s Handbook. But, then, I took my written test, and they allowed me to take my driver’s test and my visual all in one shot! The only prob as that I couldn’t find my current registration… so off to the license plate division I went!

Don’t waste your time with this office. The wait time is ludicrous. And if you need to use the restroom while you’re waiting an eternity, you can’t use it unless you buy something from one of the stores in the strip mall. I’m never using this office again.

Best piece of advice: Make an appointment online!
Because no appointments were available for over a month, I went as a walk-​in on a Wednesday morning. It opens at 8 a.m. and I arrived at 7:45. It is located inside a mall and about 20 people were already waiting in the hallway. I signed in on the kiosk to transfer my out of state driver’s license and received a letter/​number code. I have no idea what the process is for calling codes (T405, R600, B211), but I was skipped for over 90 minutes by people with appointments (make the appointment!!). I had everything needed when I finally saw the teller and was out by 10:30 a.m. Not a terrible experience and it is a DMV people (stop whining), so the experience was what I expected. Hopefully I don’t have to go again for another 10 years.

I must start this review with the caveat that, no, I didn’t complete my licensing process at this location.
It is inside a dilapidated shopping center with many little restaurants and tattoo shops to walk past. There are a couple of check in touch-​screen computers. I would recommend going online and making an appointment.
I came in the early afternoon on a weekday and the ticket I pulled stated that it was a 2 hour and 47 minute wait. There were chaotic lines, dirty dingy chairs and people spilling out into the lobby/​hallway of the attached mall. I can’t fathom a guess where they do actual driver’s tests– maybe around the parking lot where all the cars are parked? Oh goodness.
It seemed very dirty, the air was warm and stale, and the people waiting seemed very, very unhappy. I sat and waited a few moments, recognized that my time is worth more than this… and abandoned ship.
It was my first experience at a Colorado DMV… and I will find a different location to switch my out of state license to a Colo one.

Wow, I would like that day back in my life. I arrived at 10am on Wednesday morning and took a number. There were already several people in line, and my ticket told me it was an expected 2 hour wait. Okay… no problem. I ran some errands (including getting license plates, which only took half an hour), and came back an hour and a half later. Then I sat and waited. And waited. And waited. It took them 4 hours and 45 minutes to call my number, and another half hour to get my picture taken. 5 hours and 18 minutes total time spent at the DMV. Yikes.
I added a star because the employees were very friendly and apologetic. But seriously… I was at the point I didn’t feel like being friendly anymore. I just wanted OUT of there, and felt like they were wasting my time even more with the stupid chit-​chat.
The location is really weird. It’s inside a shopping mall next to 24 hour fitness. There are a couple of small restaurants that offer «DMV Specials»…which was kind of cute. Rite Aid and Walmart Neighborhood are also within walking distance.
Bring cash or checks… they charge a fee to process a credit card (I would have paid an extra $ 3.00 on a $ 21.00 bill).