Global Collision

Had a good experience with them about a year ago but it’s gone majorly down hill. Over an hour wait for my appointment, late car return, spotty work, and returned with a huge crack across the windshield that they refused to fix. Luckily my insurance took care of it since they had recommended the place. They also didn’t get my appointment right. Waited almost an hour past my scheduled time and they seemed really disorganized altogether.

UPDATE: I’m reviewing this as a 2-​star in the hopes Unilocal won’t filter the rating… though I’m sure they will. THIS PLACE SUCKS AND IS A ONE STAR.
After over 5 weeks of waiting for my car to be fixed, I took it home hoping to never see global again. I was wrong. After taking the car to my mechanic, «they did a really shitty job,» was all he could muster. Upon a closer inspection under the hood, nearly everything they touched is broken, ghetto-​rigged, zip-​tied, or has paint peeling 2 months after they finished the job. They are so cheap, that when I went to swap my license plate I realized the screw they used (no washer) IS STRIPPED. Are you kidding me?! Cutting corners down to the last screw they put on the car. Brand new freshly painted bumper already peeling in 6 spots?! I almost understand the complete failure of mechanical work, but can’t even paint a body panel at a body shop. What is goin’ on here?
Stay away, I deplore you. Unilocal,if you filter this you are officially a sham and I won’t be back.

Left my car on Wed for a new radiator and by Friday afternoon they called to say it was finished. Everything looks great under the hood now. Great job of cleaning up my car too.

I went to pick up my car which had a new door replaced and the door wouldn’t lock or unlock. When that problem was fixed, I was never called and told that my car was ready, so I had to pay extra for my rental. THEN the door was installed improperly so I had to bring it back a couple weeks later. I had already been removed from their system so it took them forever to find my record.
The people are nice but the quality of their work is NOT.

UPDATE: I was just hit in an accident and took my car back to Global Collision after a less than great experience, for ease of having my insurance and enterprise all right there. I also hoped that since my insurance guarantees the work done there for the life of my car, that I could have some of the things that weren’t done right last time fixed.
I explained my concerns to both my geico adjuster and the manager of global collision and told them about the previous issues.
They were extremely responsive and nice about the problem and were also very apologetic. They also let me know that the people I dealt with previously were no longer there and they were making every effort to provide the best service possible.
I was still a little nervous but left the car anyway, and they did EXACTLY what they promised! I could not have been happier with the service, the communication and the work done on my car!
With the personnel changes and a clear communication they totally turned my experience around. I will gladly take my car back to Global Collision should I need work done in the future!
PREVIOUS REVIEW
When I first saw these other ratings for Global I assumed that they were rare cases-​now, not so sure.
I took my BRAND NEW car to Global after a hail storm. I was originally told 4 – 5 days for the repairs. After 5 days I called to check and they said another week-​I called again, still not ready. I was never called proactively with updates-​I had to accost them for information.
When I went to pick up my car is was sitting (wet inside from being cleaned) in over 100 degree heat-​so it smelled musty and moldy. When I got where I was going I realized that the trunk of my car (which was replaced) was completely uneven, and there were significant scratches and missing paint on the bumper-​like it had been wrecked into something.
I immediately drove it back and they took it a week later to fix the bumper and adjust the (still screwed up) trunk alignment.
I went with Global because my insurance and enterprise were both located there, but I think if I have an issue in the future with my car I would take it elsewhere and deal with the hassle associated with that.

I have nothing but terrible things to say about Global Collision. They are completely unorganized, extremely unhelpful and insensitive to the fact that I NEED my car for work. They told me it would be done in a few hours and then needed my car for two more days, never even courtesy called me to update me on the situation, therefore I had to guess if I could get to work or not. The mechanic who was working on my car had «stepped out» each time I called to find out what was going on with my car. I am extremely upset, will never refer business to them and think it’s hilarious they only have bad reviews. GO FIGURE.

I continue to be frustrated by Global Collision after having worked with them to repair a 2001 Toyota MR2 Spyder through State Farm after an accident in October. Needless to say, car repair can be a complex and polarizing issue, so this is just one experience to relay…
In summary, I would be extremely wary of Global Collision as it seems they are using the age of my car and «prior damage» as an excuse not to complete repairs directly related to my accident. If you’re interested, see the following for the painful detail…
If you have a fancy, brand new lotus or some similar luxury car, I am sure that Global would do a great job. They are certified to work on many luxury cars that no other shops around hold certifications and have many recommendations in that arena.
However, if you are like me and happen to have an older (2001) Toyota instead of a Lotus (I know, life just isn’t fair sometimes, right?), I would categorically NOT recommend this shop. They refuse to fix a dangerous wheel shimmy that started (according to them, entirely coincidentally) immediately following my accident because they claim «prior damage» to my car indicates that the shimmy actually was happening before my accident.
Full disclosure: Yes, my car had been in an accident several years ago prior to my owning it. There are some issues with it that I am consciously NOT asking the shop to repair because I am not trying to take advantage of the situation. No, my car has never shimmied like this before the accident.
Bearing in mind this was a full-​on broadside of my little convertible by a commercial vehicle: They’ve completed an alignment, but will not do anything else to correct this mechanical problem that still persists. I STILL cannot drive my car on the highway, they have absolved themselves of responsibility using the excuse that this was «probably» already happening before the accident (essentially calling me — their client — a liar), and my only recourse is to appeal with State Farm.
As any of you who have been involved with wrangling an insurance company know — yippee! That sounds like fun and I am sure that I will get this all resolved and have my car back to the condition it was in before the accident in a jiffy! (note the dripping sarcasm).
The Service Manager is great with the rote CSM jargon («we’re here for you», etc.) but since they haven’t actually repaired my car yet, and don’t seem to even feel that it is their responsibility to, I can only interpret these statements as empty.
Altogether, a fully dissatisfying experience.