Homewatch CareGivers

I had a care giver that really got along with my mother (the patient); enough so that I overlooked problems of occasional broken knick knacks and dishes. After years of work she just went home one day and never showed up again. One lady from the service came out and said the service would replace anything that was broken, but I later called the service office and they basically said that since I had never complained (true because my momo liked her so much), that I did not have a case for replacement for the things that were ruined.
We have had other care providers from this service, and not all of them have worked out for my mom, but Homewatch has always been happy to send other folks instead.
Update: The owner took the time to meet with us in person to resoIve this, and she seemed very concerned and personally involved.