Pearle Vision

Fantastic customer service. When my glasses truly did not fit right they let me exchange for another pair!

I am sure the glasses made here are fine, and the selection of frames is ok. But what really rubbed me the wrong way was that the optician quoted me a price that included anti reflective and polycarbonate lenses, which are optional, without asking me if I wanted them. That bumped up the cost of the glasses by $ 150. When I asked to remove them, the language she used just made me uncomfortable. In the end I just did not trust her, and walked out.

We were in the store for over 20 minutes without being acknowledged by the staff. We continued to look at frames for another hour without hardly a glance from any of the employees. Either they are extremely short staffed or they simply don’t care to sell eye ware. I was very disappointed with this establishment and took my business elsewhere.

After living in Boulder for a few months the drier climate than I was used to was giving my eyes a hard time and I decided to visit the eye doctor for an update. I chose Dr. Deale (?) based on a recommendation from a colleague. Later realized it was purely because she thought he was cute. While I explained my extensive eye care history (been wearing glasses longer than I haven’t), it was obvious he was not listening, completely changed my prescription (I know for a fact it shouldn’t have changed as drastically as he suggested) and pushed Acuvue down my throat. I had used Acuvue for many years and found that I like AirOptix much better, but Pearle Vision does not carry AirOptix (probably the reason he changed my prescription). When I told him that I am happy with AirOptix because of the breathability he then suggested two week Acuvue. Dude! I said I don’t like Acuvue! I walked out of there with no contacts and then when I submitted through 1800CONTACTS (they were also not happy to hear) they wrote he prescription for Acuvue. I actually had to beg the 1800CONTACTS people to fill my older prescription because I was unhappy with this eye doctor but needed my contacts. Unless you use Acuvue products, don’t go here.

Excellent!!! Lisa was extremely knowledgeable and helpful. I was able to change the lenses in my favorite frames and they are great! Highly recommend!