Professional Home Health Care

This company is astonishingly horrible! In relation to it’s affiliated sister company (Complete Home Care) which is/​was under the same umbrella as the President– Shelly Bellinger. Both affiliated service providers are horrible.
The unending struggle to get professional and adequate service has taken its toll. After giving the company staff multiple times to resolve our complaints, I finally wrote a letter to the President to only have the owner dismiss the validity of my complaints as the customer AND sever ties with us. Instead of reaching out to me to sort though the complaints and better our experience, the President and staff decided to get rid of the issue. Unfortunate for them, via avenues like this (Google, Unilocal and BBB) my cries for basic consumer respect and rights will not be discarded without sharing my experience to future possible clients looking for a provider.
Examples of extreme unprofessionalism extend from their CNAs not knowing basic range of motion exercises, lifting clients, CNAs refusing to where gloves, inability to use hoyer lift and other basic machines needed for their job. Their staffing and scheduling is ridiculously inconsistent and unreliable. Ranging from sending CNAs that are physically incapable of doing their manual job to CNAs simply calling off regularly or not showing up at all.
From personal experience, this company has told us that we were not supposed to be present during their care of the client. This, in my opinion is skeptical and considering most of their care providers are not trained… it is also a liability. While receiving their service they have sent less than professional and ideal staff to our home including individuals that smelled like alcohol and/​or wearing worn street clothes instead of company dress code. This would make anyone leery of leaving their staff in someone’s home.
More importantly, this company has policies and procedures they had written for us and them to comply to but failed to do so. After going through the listed avenues to submit my complaints they concluded the issue by disregarding them altogether. The website may look professional with a well worded mission statement and the name may be «Professional» BUT please do your research before electing them to care for one of your loved ones in your home!
Needless to say, I am grateful that there are better rated and better quality Home Health Care Providers to choose from.

This company services Wheatridge, Denver, Boulder, Colorado Springs, Pueblo, Longmont, and South Denver. They are very unprofessional. They contract with the Veterans Affairs (VA) and so a lot of times, they are the «VA» referral. If the VA refers them to you, fight your hardest for another company. They will set a schedule when a CNA will come to your house, however many times a day and what times. They don’t work with you on what times are best for you, only what’s best for them. And when a CNA does not show up, all they will tell you is «we will call down list and hope we can find another person» (after you call them, because they have no idea when an employee doesn’t show up). If they don’t find another person to replace the one who didn’t show up, «oh well» is their attitude. They hire CNAs who don’t have phone numbers and when that person doesn’t show up to a home site, they have no way to contact that employee. Their attitude is basically if they cannot find a substitute, there is nothing they can do. They do not appear to have a procedure in place to file complaints up the ladder. Most of the workers appear to be inexperienced and do not know how to operate a lift. Even though a nurse assesses from the beginning what is needed, every cna tends to show up «not knowing» and complaining they can’t do it themselves or they weren’t informed on what was expected. One cna was given the wrong street name from management and had a hard time finding the house.