Puddle Detail Experts

My cooler leaked onto my car seats to leave a very disgusting, musty smell so I brought it in to get the seats and rugs shampooed. My car looks and smells so much better! Im glad I brought it in.
The only problem with this place is it is the only of its kind, so it stays very busy. Two different managers in the shop also mentioned how short-​handed they are. I made an appointment a few days before, and the guy told me «come whenever» and when I did show up, a new guy was confused why there was no time for my appointment specified. I’m sure this attributed to my wait. The staff was very apologetic and even offered a discount.
I would suggest scheduling an appointment to limit your wait, but this is your place if you need your car detailed! They did a wonderful job.

So disappointed.
Poor service.
Appalled by the lack of courtesy.
My first time to not be elated about getting a car detailed. (Note however I’ve only been getting them detailed since 1998.)
Dropped off my car before 9:00 am. Puddle left a voicemail message saying it was complete at 3:47 pm. It was there for approximately seven hours, and allow the photos from my iPhone to speak for themselves.
When I expressed concern about my first-​glance impressions and the lack of attention to detail – an insect still lodged on the headlight, bug juice smatterings on the hood and head lights, and dirty spots on the hub caps, the manager had the nerve to tell me that the individual «who cleaned the car had been doing it 30 years». I asked why he was telling me that. I feel like I was taken advantage of because I bought my car new less than months ago. If the owner had seen it, s/​he probably wouldn’t gotten assistance cleaning it or cleaned it her/​himself.
I appreciated that Marco, working at the front desk, was sincere, apologized repeatedly, and fetched the manager. I don’t think the manager could have cared less. Zero humanity. The manager reduced the fee from $ 220 to $ 110. I am so sad.
If I were the owner, I’d want my managers to care how they make customers feel and inquire about ways to ensure the customers’ satisfaction and repeat business. If the manager had asked me, it would have been simple: detail my car. If he didn’t have the time or manpower, he could’ve made a generous contribution to my friend’s school lunch program for the underprivileged. Either of those moves would’ve earned my respect.

I have had my car detailed here twice (exterior detail) and they did an okay job the first time, and then a year later that did a great job. I called to schedule an appointment and they said that 8 a.m. was available so I took it. I arrived at 8 a.m. and told them that I would be waiting around the shop while my car is detailed, and they acknowledged it and said that would be great. IT TOOK 45 MINUTES for them to even get started on anything. This made me feel like they don’t value their customers time. After three hours when my car was finished being detailed, I was impressed with how great my car looked, but feel that for the price and quality of service, there are probably better options for detailing services in Boulder.

There are not a LOT to choose from here in Boulder, CO and Puddle Detail Experts car wash had decent ratings and was easy to find right off of 28^th St. I do not know if it was because they were super busy when I went, but the main reason for bringing my car to a car wash service as this one is for the interior detailing. Puddle employees really didn’t spend more than 2 minutes on the inside of my car and it definitely shows the lack of time and effort. There was still dirt on the seats, side steps, windshield, and the dash. Very disappointing to say the least, I would have rather kept the money, spent it on the products necessary and done it myself. I will definitely be looking for another car wash in the future who can do the job right.