Taylor Moving and Storage

HORRIBLE!!! I had a confirmed move and the company was supposed to show up between 830−9am. MUCH to my surprise THEY NEVER SHOWED UP!!! On top of that, no one is answering their phone. I would advise you don’t waste your time.

Move was completed Dec 4, 2011. The main guy who organized the other movers arrived and was very good about explaining time and costs for what we were needing accomplished. The other men, however, did nothing but complain the entire time how cold it was and a couple of them even argued about how things should be done. I even had one young man keep asking if he could have a shot (of alcohol) to keep him warm. The first time he said it, we took it jokingly but then he continued to say it, and was serious about it. While moving he also saw that we were getting rid of aluminum foil on the counter and asking if he could have it. Then jokingly made reference to how he could put good use to it. It made me uncomfortable thinking it was some sort of drug reference. Then, while moving our bedroom furniture, the same guy saw a couple prescription pills that must have fallen under the bed at some time, and make mention if he should take them. At this point I was so uncomfortable that I almost had my husband ask them to leave but needed to get moved and had no other option. The main guy kept the men moving and on task and he did a great job. However, the price was higher than I felt was necessary for the service provided. Especially when they have won the best of Boulder! Not sure where they got their movers but just an overall disappointing situation. Will definitely not be recommending them or using them for our next move.

I had a great experience with Taylor Movers. I had to orchestrate the job by phone and text because I was out of town and working, and it came off without a hitch. The staff were courteous and everything arrived in one piece. Highly recommend!

This review is of TAYLOR MOVING company, 4949 Broadway, Boulder, CO 80 304.
My move was performed on 5÷30÷2015. I called Taylor Moving for a quote about one month earlier. For the quote, I spoke to a man, who went through the list of items in my home to estimate moving cost/​time. The quote estimated 2 men, one truck, and a total move of less than 5 hours at $ 95/​hr, plus a «heavy lifting fee» for a treadmill (in all quotes no boxes were part of the quote, as I would move all boxes the day before).
I compared this quote against «2 men in a truck», and others. Taylor Moving came out cheapest, and Taylor was recommended to me by my real estate agent at Remax whom I trust.
Three days prior to the moving day I had not received a confirmation call from Taylor, so being worried that I may have fallen off their list, I called to confirm. I was told the movers would be there on Saturday ⁵⁄₃₀ as requested, at 8:30AM. Great, only the day of the move I was suddenly faced with many non-​pleasant surprises.
Saturday at 9 AM, no movers, no call from Taylor. I tried calling their office, no answer!
At 10:30AM I finally got a call from Taylor, the man on the phone stated that he apologized, the movers we running late as a truck broke down. He said they’d be at my house prepared to move about 11:30AM (3 hours late). He also stated that instead of 2 guys, I’d get three, as they had to combine mover crews to make up for the lost time, BUT he said, I would not be charged for the third man. OK, what am I supposed do? Fine I said, based on that understanding… But NO, that is not what was understood by the moving crew. At 11:30AM a Taylor moving truck (with the hood up) and a Budget rental truck show up at the house, with 4 men. The «head mover» stated that I was to be charged for 3 men (I get one for free that I had not requested?) How nice, right? THEN he proceeds to tell me that he’ll move all my items on the «broke» truck, and if by some chance it doesn’t start, they’ll move all my items back off the truck at no charge for the time! NO WAY, in that scenario, my items would be handled twice, more time wasted (after 3 hours behind) and being charged for 3 men instead of 2 as quoted! Here it is at the 11^th hour in a desperate situation with my home half moved (by me), with a deadline to move out of my rental or be charged extra! The «lead mover» asks me what I want to do, go ahead with his stated quote of 3 men and 2 trucks, or call it off!!! WTF? Yeah, who am I going to get to help me move at 1PM on a Saturday??? So, of course I ask for his bosses number-​he can’t/wont give it to me-​tells me to call the office. I call the office, no answer! Who doesn’t man the phones on a Saturday when your business is moving? So what choice do I have? I agree to start the moving process. The move is done hastily, and one antique dresser is almost broken, my items are not all treated well. The movers take a «break» for lunch half way during the move (all my items on trucks (one truck potentially broken), and that’s expected (but if they’d gotten there at 8:30AM they would have had the move done by then. THEN after all is done, I get charged for 45 minutes of their break, 3 men at $ 120./hr and the heavy lifting fee of $ 150.00. Total cost is almost $ 800.00!!! My quote was $ 200 less.
Since the move I have called «Ken» the Manager and asked for resolution of the issue. He offered me (after 2 days of calling him) a mere $ 90.00 credit! I told him this was unacceptable, and that I wanted to speak with the owner ‘Glenn”. Of course, no one will actually let you speak to the owner, nor will they call you back. I have been waiting now for two days to hear back from «Ken» about speaking to the owner (today is June 4^th), I haven’t received a call from anyone.
Bottom line: In accurate quotes, poor customer service, no owner accountability or involvement, and as such YOU PAY. Never again TAYLOR, NEVER!

Used this company twice. First time went ok, so we decided to use them again. Second time was the worst move I’ve ever had and I’ve moved over 15 times in my life. They showed up with no packing material even through we set it up for them to do the packing. Talked to the owner and thought we had cleared it all up when his team came in and said that the job was cancelled unless I paid cash. This put me in an extremely difficult situation as I was moving my parents to assisted living and had to be out that day.
I would highly recommend going with someone else.

This company was absolutely awesome. They treated our furniture like it was their own. They took extra care with fragile items. All of the guys on the crew were outstanding. I hope we don’t move for a long long time but the next time we do these will be the only ones we call. Definitely five-​star service all the way around.

We made a moving truck reservation for a cross country move well in advance. Showed up to pick up the truck and it was not available. We are on a critical timeline. They said they would not have a truck until tomorrow.

Taylor moving has moved us twice. Each time they are professional, careful, courteous and always working hard and efficient. We have moved a lot and we appreciate good movers! Thank you for all you have done.

Avoid at all costs! Their estimates are 100 to 300 percent off. We should have known better not to use them again. We had them move us about 6 years ago and the difference from the estimate to the «real» final charge was 3 times the cost. We had not moved prior to that time for 17 years so did not know if this was reasonable. Yes they we nice and careful. Then recently we put our house up for sale and needed to get out some clutter (one room worth) and again the original estimate of $ 200 turned into $ 600 ! Then to get it out was another $ 500. For reference it took them 45 min to unload so you know we did not have much to move. Now compare that to using Boulder moving. they moved our entire household 4 bedrooms 3 baths and a garage ALL day from 8am until 430pm with three guys, who were outstanding and careful with NO damage for a total cost of $ 1100.
This company is to be avoided !

Gary and Mikey at Taylor Moving were very nice guys. I moved from a third floor apartment so I appreciated how fast they got everything out. Everything seemed great until the same night I went to hook up my living room TV (mind you I was watching while they moved me out of one apartment before they took it to the other) and the TV wouldn’t even turn on. My TV is only two years old so I know its not an old TV that would have broken very easily. When I spoke to the gentlemen in the office he tells me that they can’t do anything about my TV and that they have no way to verify that the TV was working before the guys moved it. Well if they just took the time to ask the guys he would know that they can verify I was sitting right on my couches as they moved everything else for me watching it. Would i recommend Taylor Moving probably not and it has nothing to do with the guys themselves but the fact that they didn’t even want to go that extra step and talk to the guys about the TV. After all I paid them to just move me across the parking lot I would think they would take the time out to look into my TV issue.

We were absolutely delighted by the service we had from Taylor Moving. They were prompt, efficient, and finished our move two hours short of their estimate, saving us a bundle! But more than that, they did a great job and were incredibly friendly and polite. We would definitely use them again, and would strongly recommend them to anyone!

They had great reviews, so I thought I would try them.
They quoted me for 3 to 4 hours and I didn’t think it would take that long but it took almost 5. For somebody who didn’t have that much stuff (about the amount of a studio) I felt like it took too long. They weren’t very careful with my stuff even though boxes were marked as being fragile, or i verbally told them. Nothing really broke (a few damaged things), mostly just crushed boxes. They also made me feel really bad that I was on the third floor. I understand that sucks, but it’s your job.
I will say though, setting up my move was very simple and a pleasant experience. They had great customer service and I was hopeful they would deliver on the move as well. The movers were also very nice, just weren’t efficient in my opinion.

I wish I could say I had the same experience as the other reviews. Definitely, some of the worst customer service I have had in Boulder. I called after my move to let them know that while I found their movers excellent the rest was pretty poor (estimate given from the office was way off, size of moving truck sent for the amount of stuff I had given them over the phone.). The guy I talked to apologized and said someone would call me right back.
A week later nothing so I left another message as they had also told me I needed to return their boxes which are still sitting in my garage taking up space. Left another message and received a very basic message from the owner saying more or less I have called you and that was it. I returned his call right away and a day later still no return call. Moving is stressful enough so pick a company that has good customer service from start to finish and sadly Taylor moving is not that company.

We used Taylor to move use from a rental into our new home and I have to say these guys were great. They were super careful with all our stuff. They went to great lengths to protect our new home. They finished quickly. If I ever have a need to move again, I would definitely use them again.

DO NOT use Taylor Moving! The overall experience was horrible! First off, the estimate for our move was $ 3,195.00. Our final price, $ 4448.00. Taylor moving was $ 1,253.00 OVER the estimate! A 30%+ mistake when people are working with a budget is quite a hit. Keeping on the financial side, Taylor moving cost us around another $ 500.00-$ 750.00 in theft/​loss. This includes some broken things like lamps, picture frames, etc. Also, lost hardware that renders some of our furniture useless. I am also missing an entire part of my sports memorabilia collection which can’t be replaced. I am very suspicious of the disappearance of this collection since I packed it myself. The box I packed it in was unpacked by Taylor moving, which doesn’t sit well with me. I know they unpacked the box because some of the items in the box showed up elsewhere. I can’t figure out why Taylor Moving would unpack boxes their clients packed, and marked, specially?!
The 2 days they were in our house packing were not comfortable at all. SOME of the crew were very vocal in their displeasure of the task at hand. They would make comments about the size of the job and «how much stuff» we had. We could hear them laughing at our personal belongings, saying things like, «look at this (laughing)» or even, «hey, look at me» kind of things. We would also hear them talking about specific items and what they thought about them. At least one of the crew came into the house the first day totally wreaking of marijuana smoke. The smell was so intense it was too much for my wife, 7 months pregnant, to bear. We’ve never felt so intruded upon.
The actual move wasn’t too awful, mostly because we didn’t have to be around the movers that much. They left our old house in very bad condition i.e. empty water bottles, tape rolls, carpet stains, scratches, dents, etc. Interestingly enough, with the actual move into the new house, they kept it really clean and didn’t do too much damage. They did leave us a toilet full of human waste, and some items were kind of snuck into the garage to cut corners. When we began unpacking we found that the movers ate most of our left over Halloween candy and decided to leave the empty wrappers in our moving boxes. So, unpacking boxes and having trash fall onto the floor was very frustrating and it made our job harder. Also, many of the boxes were mislabeled and a bunch of them were put in the wrong places. So, for a couple of weeks afterwards I had to move the boxes all around the house to different locations. This was terribly frustrating after we payed $ 4K for a move.
After this terrible experience, we contacted Taylor Moving to discuss the discrepancy between the estimate and the overall cost. Taylor chalked it up to an «honest mistake» and refunded us about four hundred dollars. That amount they said was the cost of an extra man they had to put on to the moving day. Since we hadn’t planned for an extra mover in the estimate, they thought that we deserved to be reimbursed for that. It still left us almost $ 1K over the estimate.
There are a couple of good things that came out of this, and I’m hoping this review becomes another positive from our experience. First of all, my mother was going to use Taylor Moving to move her house as well. The job was much larger than ours and had the potential to take about a week. We were able to get her a new moving company and take that revenue out of Taylor Moving’s hands. I won’t discuss this other company in this review but they were head and shoulders above Taylor, and we will be using them again. The other good thing that came out of this was taking Taylor off my referral list. I am a residential real estate broker, Realtor, and I use/​recommend movers frequently. The only reason we used Taylor Moving was because they were referred to us for a move to the Broomfield area. I wanted to try somebody who was a little more «local» to our new part of town. In my line of work, it is very valuable to weed out the bad vendors and keep my clients happy. Now, all I can hope is that this review will save some of you from Taylor Moving. Learn from our mistake!

Taylor was great during a complicated move which involved storing items from one condo for two months at their facility, then picking up items from another condo and then bringing everything to a house. Crew leader Drew was working a person short, but kept the entire move going along efficiently. All crew members were very considerate, asking us where we wanted items placed even as the very long day went into 7 and 8pm. Nobody ever complained. All items arrived in good condition. Very reasonable rates. The are highly recommended.