U-Haul of Boulder

I was attempting to rent a truck from Colorado to California at the last minute and if it wasn’t for David and Dandi, an awesome management team, I wouldn’t have made it to CA that weekend. They were very helpful, efficient and just great nice folks to work with. Thanks David and Dandi!

Incredibly nice people, so much so that i feel bad writing this review. BUT, i’m not spending large sums of money because people are nice. When i was having trailer issues from another location they were fantastic! Couldn’t have asked for nicer, kinda people. Took care of me very well. When i went back to get a hitch on my car… that’s another story. My car can’t in fact haul anything. The hitch also seems to be draining my battery as i’ve now had a dead battery twice in the week following the hitch install and never before in the previous 4yrs, and at my last oil change (a week earlier) battery checked out «good». So i’m out $ 390 for a hitch i can’t use and already had to pay for a jump for $ 50.

This lady was very rude. Almost laugh when she told me to go to another location would never use them again

I needed some uhaul stuff for an upcoming move. And while the people at the 800 number were a total nightmare, Mauricio and his staff at the north Broadway location were amazing. I was expecting horrible service bc the 800 people were horrible, and I was pleasantly surprised. Thanks for everything,

Ive rented uhauls quite a few times over my life. And most of the time it’s a pretty painless experience. I expected nothing less when I rented a truck for a local move. I should have read some Unilocal reviews and went elsewhere.
I reserved my truck online and showed up to pick my truck up. When I walked in I was accosted by a loose dog trying to get me to throw a stick. Ill be the first to admit, I love dogs, but I really don’t want ones snout in my crotch while I wait to pay someone money.
Finally I was helped by Zeth. After turning down the extra insurance because I have my own, she told «We I have a lady in jail right now because she thought she had insurance, after she got tee-​boned». At that point I should have just walked out, but I played along and asked if she was threatening to put me in jail if the truck was wrecked, even if I’m not at fault?. She said «her manager has done it before». I asked her «not to threaten me», to which she said «I didn’t make the rules.» and stormed off to get the truck.
She screamed up and slammed on the breaks in front of me with a truck that looks like it has been around the world at least twice. I took lots of pictures while she stood there steaming.
Luckily the next day a very friendly professional employee checked me back in with a smile and professionalism.
Needless to say I won’t be taking any more business to U-​haul of Boulder.

Rented a trailer from these jokers about 3 weeks ago. Smooth sailing until I returned it. Rental periods last 24 hours. I returned it after the location was closed, around 7pm. The called me the next day asking where the trailer was, never even bothered to check their parking lot! They then charged me for an additional day and refused to refund the amount. I am currently disputing with my credit card. Stay clear! Rent from Arvada location instead, they run a professional operation.

worst customer experience i’ve ever had!!!

Similar to other reviewers it took 3+ hours for a towing setup install despite an appointment. If that wasn’t enough hassle, when I went to pick up my trailer for a move from CO to CA they failed to tighten down the assembly properly and the trailer literally dropped off as I was leaving the lot. Seriously, it’s not a rocket science operation.
If gets even better. When I got to Fruita I noticed one of the chains that serve as a safety attachment backup was ground down despite being shortened to the extent possible. I found out U-​Haul Boulder had not flipped the ball into the proper high clearance position to compensate for trailer load. I got shuttled between a few local U-​Hauls until I got one with a jack to take the trailer off for the adjustment. This killed 2 hours. The Fruita guys told me to file a complaint with U-​Haul, though I doubt it went anywhere.

I’ve had problems every time I’ve gone here. Recently, I was given the wrong pickup than what was documented on my contract, and they charged me for the difference in mileage on the truck I drove and the truck documented on the contract (about 350 miles) and the fuel difference.
So a $ 40 pickup rental for 1 hour and 9.2 miles cost me $ 120 with no real refund in sight. To dispute the charge takes multiple phone calls plus a week to process.
And somehow you’ll find yourself waiting to speak with an associate in the store when there is no one else there.

This is the sorriest excuse for a business I have ever dealt with. I literally signed up for a Unilocal account just so I could leave a review and hopefully warn some poor souls away from using the uhaul at this location. They charged out company more than twice the price of what their online booking service quoted us, and it took us three weeks to get our money back. Three weeks because this location apparently got «too busy to answer the phone,» which forced us to waste time making two separate trips to their office to try and get this taken care of. It is unclear whether or not the management team at this location has ever even heard the word: customer service… Truly pathetic service, poor record keeping, and seemingly sneaky business practices. Stay away.

I have gotten propane at this place for 16 years. I went on Sunday to get a refill and the guy there said that he was too busy and didn’t have time to do it– come back tomorrow! I was a little shocked that a.) he really said that and b.) he was so unapologetic about it. He couldn’t take the 10 minutes (tops) to refill my tank. Because of the convenience in location to my house– I did go back today to get it refilled. Thinking they might even give me a discount because of the rude employees the day before… I unloaded my tank from the car, sat it at the filling station and went inside to ask for a refill. The lady working today told me they were actually out of propane altogether. They just ran out this afternoon. she said to come back tomorrow. I told her I was here yesterday when they had propane, but the guy told me he didn’t have time to get it for me. She just said sorry, we’re busy with students.
So, I guess they don’t put a priority on customers who use them year around, just the students 2 times a years with move in and move out. Nice family owned business (not.)

Oh my gosh, someone please either close this shop or fire everyone. I can’t believe U-​Haul doesn’t care enough about their customers to fix this horrible mess of a shop.
I had an 8 am appointment to get a hitch put on that was supposed to take an hour. It ended up taking over 4 hours, but that’s not the worst part.
Every time I came back when they said they’d be done, they’d tell me it wasn’t ready yet, it’d be «another ½ hour, another 10 minutes, etc.»
At the 4 hour mark I was livid and was confronted by a regional manager who came in solely to speak with me. She said that the mechanic who was installing my hitch hadn’t arrived until after 11 am. So for the past 3 hours, the staff LIED TO ME, saying over and over again that it would only take a little bit longer. They let me believe my car was being worked on, even told me twice that I couldn’t just take it because they were in the middle of the job, when the mechanic hadn’t even arrived yet!
Because of U-​Haul, I missed my very first mother’s day celebration as a new mom, since my husband was forced to cancel reservations we had made weeks prior.
I sent an email complaint to U-​Haul and, of course, received no reply. The store gave me a $ 20 credit, which is like giving a penny tip to a waiter, worse than nothing. I plan on sending letters and calling over and over again until I either get an answer or get tired of it.
STAY FAR, FAR AWAY!

I called the facility 10 minutes before arriving to ensure they had propane. When I arrived I was told that the propane tank was broken and someone should come today to fix it. This happened multiple times last summer as well. I don’t understand how the facility is still in business.

I rented a 10-​foot truck for local use on short notice (same day). Everything went fine. The truck was available at the price quoted, and it worked with no problems. The staff was a little slow getting me going, but that was mostly because they were giving extra help to someone else — and they gave me slack on the return time. I would use this place again.

I’m moving from Boulder to Seattle, and I was torn between selecting PODS or U-​Box to move my belongings. I ended up choosing U-​Box because of the lower price, but I’ve been sorely disappointed with the process thus far. There seem to be so many players involved in the process that no one person/​office knows the whole story when I’ve had questions about billing/​movers/​shipping/​storage. For example:
1) I called U-​Haul about the fact that no one had contacted me to set up a moving time the day before my scheduled move date — U-​Haul transferred me to U-​Box, and U-​Box transferred me to MovingHelpers. MovingHelpers said that a local moving company was scheduled to help me move, but when I contacted the moving company directly, they said they were out of town. Then I called MovingHelpers again, and they told me there were no other moving companies available due to the lack of notice (I had made the initial reservation 24 days before my moving date). I had to schedule a mover outside of MovingHelpers who worked directly with my local U-​Haul store to bring the U-​Box to my house and pack it.
2) My belongings were packed into the U-​Box on a Monday, and although I called the Boulder location three times during the week to get an update as to whether or not my belongings had been shipped — I never received a call back from the Boulder location with confirmation that my belongings had been moved. I received an automated email 8 days later confirming that my goods had been shipped.
I have been frustrated by the fact that there are so many players involved in my move through U-​Box, and none of those players seem to be able to see the whole story about my move or answer all of my questions when I have them. On top of that, I received radio silence from the U-​Box person at the Boulder store.
Moving is stressful enough — I could have done without this added stress.

I created a Unilocal account because of my horrible experience with this company. I called 3 days prior to the date I would need the truck and informed their representative that I would need a truck capable of transporting 2 bedrooms — I specifically stated a cargo van would be too small. All seemed fine, booked my reservation and didn’t give it another thought until my pick-​up date. Come said date, I was informed my cargo van was available for pick up… The exact vehicle I said I could not have! They recognized someone on their end goofed up but said «sorry, there’s nothing we can do, all of our equiptment is already reserved.» Everything in my city was sold out and uhaul did absolutely nothing to remedy the situation. Now I have to go the the nearest big city to get a moving truck, pay twice as much and be stuck moving out hours before my lease is up at my current location. DO NOT RENT FROM THIS LOCATION!

I’ve been a customer at this U-​haul location for many years, and was never all that happy with the service — customer satisfaction never seemed to be a priority, but I kept returning due to convenience of location.
But this past week, I was in twice, and each time was so impressed with the shift in how the store is running, that I am compelled to log this on Unilocal (as it runs so counter to most reviews i’ve read here).
This includes my transaction with Tracy, the location manager, who comprehensively, patiently, and efficiently walked me through the details of my rental. When I reported that I had not used either of my bags of padding, it was taken off my bill, without questions. The employees — many of whom are new (as many others were let go, when the management changed) — were efficient, courteous, and working hard. Very happy with my experience.

Our family was rented a defective U-​Haul vehicle from this location for a 1,200 mile trip. During our travels, we experienced a blow-​out on a desolate Nebraska highway. Upon reaching U-Haul’s recommended mechanic, we were informed the vehicle had two bald tires — one of which blew and the other which would have likely blown before reaching our final destination. We’ve been working for weeks to recitfy this situation and have yet to see any action or responsibility taken against this U-​haul store location.

Actual truck rental was fine and prior experiences were as well. However, the drop-​off process was not. I dropped my truck off at 5:45pm when it was due back by 7. At 9am the next morning, I had still not received a receipt via email (as I’d been promised) so I called. My call was forwarded to a national service center which informed me that the truck was marked as not returned and was now considered late.
The local Boulder office did resolve the issue but their employee, Tracy, was exceedingly rude, telling me, «Geez, simmer down, customers are getting so demanding these days» and not being apologetic at all. I’m no exactly sure how expecting my truck to be checked in as promised constitutes being «too demanding.» While I understand that the employees are human beings and will therefore sometimes make mistakes (like forgetting to check a truck in now and then), I do expect that when that happens, I am treated courteously instead of with disdain.

Completely screwed us! We made a reservation for a moving truck IN PERSON days before. On the day of our move, they rented out our reserved truck, completely screwing us on our move, costing us $$$ and postponing our move by one week. HORRIBLE SERVICE! THEY WERE ALL STONED and had not idea what was going on.
Pre schoolers would do a better job…