Wells Fargo Bank

I have had probably 10 banks over the past 20 years.
Wells Fargo executives should all be in jail.
On line bill pay is a scam. They withdrew money out of my account when they sent the check. The check was returned to sender 2 weeks later and i received a email saying that it would take 3 – 5 business days to put the money back into my account.
1. pay me for the float for the 3 weeks when the withdrew it.
2. 3 – 5 business days to put it back into my account after they have been sitting on how long?
3. they said they were doing me a favor by withdrawing my money before the check was even cashed. forget the credit for my daily balance.
I travel a lot for business and I have over $ 30K running through the account monthly and they continue to charge stupid fees at every turn. There mangers are on informed how a bank works. When I had a $ 10K ACH come through the same day a check came through they bounced the check charged me fees and held onto the ACH for 2 days. They have a right to hold onto a ACH but they banks clear all transactions every night. F*&@k the customer.
I traveled to Canada and they charged me 3% on all transactions. I feel sorry for the people that work there because they really have no clue on how a bank works.
The banks make plenty of money and now they a nickle and dimming people.
Shame on me for not doing more research when I changed banks.

I don’t have an account here. I work at a credit union down the street, so technically I“m a competitor, and I have to say that the young people at this branch have phenomenal customer service.
I was here to pay off a loan that was refinanced by my credit union and it seemed easier to just walk the check in than to send it off to a PO Box somewhere. When I walked in there was a greeter asking the reason for my visit, and when I explained, I was walked over to the line to speak to a teller. I think the teller might have been in training, because the young man behind her quickly stepped in to help with my somewhat unusual request. Then he involved the guy at the drive-​up. To make a long story short, several people got involved in the transaction I needed to have done because it was out of the ordinary, but throughout the whole thing, everyone had a smile on their face and seemed happy to help find me the answer. They invited me to have a seat in their cozy lobby while they figured things out.
In summary, I give the folks at this branch four stars for the amount of service they gave and their professional demeanor and positive attitude. Wells Fargo Bank itself probably deserves one star for the fact that they’re a money-​grubbing bank who fees its customers to death, but we’ll leave that out of it for now and lean towards the employees at this branch who give amazing customer service. If it wasn’t for the red tape they had to wade through to make the transaction happen, they would have gotten a solid 5.

2012 Review #356:
I honestly had no idea this Wells Fargo location even existed. I had just enough time to cash a cheque and didn’t want to go too far out of my way from work. On my way to what I thought was the closest Wells Fargo, I saw the sign for this one. It was easy to get into and there were lots of open lanes.
The teller, Sarah, was very nice, very responsive, and very fast. She made small talk but in a way where it felt genuine, not stilted. I had a really easy transaction so within a few minutes I was on my way again. When I opened up the container to get my money and receipt, Sarah had written «Have a great Friday!» on my receipt. It’s so silly but those little things matter!
Also a seemingly small but oh-​so-​important detail, the street this bank is on has a light, for those turning left onto Arapahoe. Arapahoe is littered with right turn only intersections (I’m looking at you, KS parking lot!!!) so being able to turn left at a light is seriously a miracle. That alone will keep me coming back, and the awesome service certainly helps, too.

Competent friendly staff and the lobby of the branch on Arapahoe in Boulder is open until 4 Saturday afternoon.