Whole Pets

I feel really mixed about this place – on the one hand, it’s a local shop with a lot of high quality, organic options for pets, but on the other hand, it’s selection is pretty limited and the service is nothing to call home about.
They have a really great selection of food – dry, wet, and raw – and I can’t imagine being unable to find what you were looking for here. For me, it’s everything else in the store that’s lacking. They have a VERY small selection of leashes and collars, only a handful of toys, only carry one brand of bed (West Paw), and only carry a couple of varieties of bones/​chews (a lot of bully sticks, pigs ears, chicken necks, and things in that vein). Especially for large breeds and aggressive chewers, this store has little to offer. They do carry Tuffy toys (the real deal, not the knock-​off brands I’ve started to see around), but that was the only offering i saw that was fit for my pit bull.
Probably the biggest negative of this place, for me, is the service. I have never been approached by an employee while shopping here and any time I’ve needed help, I’ve had to go up to the desk and find them. It’s not that their employees are unfriendly or unhelpful (once you do track them down), but unlike at other pet stores in Boulder, they don’t seem passionate about helping pets and their people. Also, none of the employees I’ve interacted with have had any specific knowledge about pit bulls and haven’t been able to recommend products based on their success with other bullys.
All in all, this is a fine shop. If you’re only shopping for food, you will absolutely be able to find what you’re looking for, but if you’re looking for anything else, don’t get your hopes up.

The Oxbow rabbit food is way cheaper than the big box stores. I like their selection and customer service is always helpful and friendly.

I went to Whole Pets this week to use their self-​service dog wash and was impressed! The cost was very reasonable: $ 12/​dog and $ 10 for additional dogs (only if you use the same tub!). They provided the tub, hand-​help water hose, shampoo, towels, dryer, and plenty of treats. The facilities were clean and well-​kept. You could close the door to the wash room so other dogs could be off leash and confined, while each wash tub was in a private stall
The staff was very friendly and helpful. We decided to pick up some bone treats too while we were there. They seemed to have a wide variety of products. The prices were high, so I would only come here for very specific items, not all the time.

Not a fan. Shopped at this location for years, was a great customer. My dog became ill and needed to return product and it was such a hassle. Wish I would have shopped PC Pantry sooner and not given Whole Pets so much of my money. Go to PC Pantry. They have really great customer service and work with you.

This pet store rocks with great selection and excellent customer service. I popped in to try to buy a particular puppy food. The store didn’t have it on the floor but checked their stock room. They had the Fromm’s puppy food in the back and sold it to me for a great price. Not only that, but they offered to keep it stocked, just for me; I was impressed and they gained a loyal customer.

We purchase our raw dog food here and enjoy their frequent buyer program. The in-​house dogs are always cute and friendly and I appreciate the selection of dry dog food (and tiny samples at the bottom of each shelf. Some days the staff is chipper and some days they are not, but that sort of stuff doesn’t bother me very much.
The parking spots in front of Whole Pets are super narrow so be careful when you do park your car. The staff helps out your dog food to your car and loads it for you which is great customer service.

The best pet store in Boulder. Great selection of smart foods for your pets. Staff is always sweet and sometimes carries large bags to your car for you!!! I have to special order food for my two shiba inu dogs. And they call and hold it for me until I come in. Clean store and don’t forget you can take advantage of the dog wash there too. Just a wonderful place.

Happened to be in Boulder last week and saw the Whole Pets next to Whole Foods. As a chronic pet spoiler I felt it my duty to see if they had anything in there I needed for my rescue gang. As it happens I found the most wondrous soccer ball for the dog and some cat toys I’d seen on TV but hadn’t been able to find. The staff was also very friendly and helpful. When I’m in Boulder again I’ll check back

Very poor customer service, snotty help, and you CAN NOT return things they only give in store credit, which is written on the counter — however it is not very helpful if you have the items you are purchasing sitting on top of their note — they should VERBALLY tell you this before your purchase. I won’t go back, there are many other options — so I’m sure I can find a nicer place to purchase from.

Me and my two bunnies love this place SO much!
The whole staff is so friendly and helpful.
They carry Oxbow (an organic line of small animal feed/​hay). About a year ago, my bunnies were refusing to eat their hay, and my vet recommended I check this place out for the Oxbow hay. It’s the only type of food that they will eat (and it’s actually a little cheaper than the non-​organic options at other larger places in town). And when I wanted to mix up what I was feeding my bunnies? They ordered me something else.
And the rewards program! I feel like every time I’m there, I’m getting free stuff from them (holla!). Seriously. Best rewards program I’ve ever been a part of.

Great food/​treat selection. I have only stopped by for food but it looks like they carry a wide variety of collars, harnesses, leashes, toys etc. The staff has been friendly and inviting as well.

My dogs get bathed at home and don’t typically struggle with it, but we were running errands in Boulder and ran across this place while in the parking lot. Since my pups had spent the previous weekend in a kennel, they were stinky and needed some attention. The self-​serve baths were $ 11 – 12 apiece and super easy. They provide leashes to tether your pup on the raised platform, waterproof aprons, plenty of towels, a variety of cleaning and brushing products as well as treats to stuff in your pup’s mouth while they are being soaked and scrubbed. On top of all that, they have a punch card so you can save if you come here often enough. Everyone working was friendly and helpful. This wasn’t something I was looking for but I’ll definitely be back because it was so easy and convenient. $ 1 bully sticks made for a happy ride home.

we recently were in Boulder to pick up some items and noticed that this place had a self serve style pet wash. I have never used one but the dogs needed a bath so we gave it a shot. It was well stocked with all sorts of bath products and grooming tools to use for the pups. I really like the assortment of shampoos they had.
The station was lifted off the ground and had a great sprayer to get the dogs clean and rinsed easily.
I will be using a wash station like this again. It made the pup bath fast and easy.

4 stars for the self-​service dog washing! Be careful with the blow dryer — that thing is powerful and my dog freaked the F out.

I feel bad giving a local organic pet shop 3 stars. But each time I’ve come in here, it’s just felt really cramped and that i was being watched the whole time. I do like how they sell chicken necks though! The staff usually asks if I need any help. The prices are a little high and since Only Natural Pet Store is just across the street, it’s tough for me to want to come here.
If you have a little extra cash to spend though, you should definitely try to support the underdog!

Taste of the Wild cat food isn’t available just anywhere. Whole Pets and a few other stores in Boulder carry it.
I also like that they have samples of various dry pet foods available. Very helpful.
I especially enjoyed meeting Dorie (sp?), the young dog who sat up on the main counter, looking supremely content & comfortable.
The price of Taste of the Wild cat food is a few dollars higher here than at the store where I usually go to get it; however I still really do like Whole Pets.

Great selection of health conscious pet owners. Prices are up there, but it is great stuff and your pet is worth it right!!!
Wendy knows her stuff, so ask for her. If she doesn’t know it, no one does!
I never used the self serve dog wash everyone is raving about, but those are always great and at $ 12 you can’t beat that.
Now get in there and get some dog treats!!!

Firstly: Why is the address listed as being on Valmont? Are there two stores?
I find that some things are cheaper here and some things are cheaper at Only Natural (across the parking lot — totally weird)
I love their self-​serve dog wash — very low key and SUPER CHEAP! In Chicago the same dog wash would cost $ 20 and only costs $ 12 here. I hate bending over my tub and trying to get the hand held shower head to reach the back of the shower where my dog huddles when being bathed at home. I also like the selection of shampoos and conditioners!
The selection in the cat section is a little thin here, they have the food, but not the wide selection I’m used to seeing elsewhere.

Great local business. I’ve never had a bad experience here. This has been my sole pet food supplier for at least two years now. Every employee I’ve interacted with is helpful and knowledgeble of at least basic holistic pet care and the advantages and disadvantages of the many natural pet foods they carry. They monitor their suppliers and stop carrying foods if they can’t verify the purity of the ingredients. They gladly give you samples so that your pet can try the foods before you buy, and if for any reason your pet doesn’t like the food, as long as you keep the receipt, they’ll take it back with no hassle.
Just as importantly, going to this store is an enjoyable experience. There are dogs wandering around, the staff seems genuinely happy and eager to help, and their selection of foods, products, accessories and treats is wide, well organized and fun to peruse. Highly recommended. Support this well-​run local business.

I don’t know what happened, and I’ll probably look like a shill, but I reviewed this on aug 13, 2008 and it disappeared. Here’s that review:
These are people concerned about your pets and your happiness. I’ve been shopping here for a while, and have always found the staff/(owners?) to be very friendly, helpful and knowledgeable, but today I found their customer service to be spectacular. Way to go guys thanks!