Wilson Tire & Auto Service

We have been using Wilson Tire for about 10 years and they never disappoint. They are fair, open and honest and will always give us an appointment. I trust Tom and his team to tell us what is wrong, recommend we use our warranty’s on new cars if applicable, then give us a reasonable quote for only the work that needs to be done. I only do business with people i trust and loyalty is huge for my family. My daughter, her husband, my son, and my wife and I use Wilson.

I brought my car here to get my tires rotated and balanced. I chose this company because they use force balancing. When I asked what rotation pattern they use, they said they just swap them front to back without crossing. Since my car is front wheel drive, I requested they use the proper pattern and bring the rears forward and criss cross the front as they move them back to the rear. The guy at the front desk made a note to the technician, however when we got the car back, we checked our chalk markings and noticed they had criss crossed both the front and rear tires. They apologised for the error and told me to just bring my car back in the morning and they would correct the error.
I am somewhat disappointed since this is a tire service company and I would expect them to know the proper rotation pattern. I shouldn’t have to mark my tires to check rotation work.
The cost of lifetime tire rotation offered here is a good deal even if I have to make sure it’s done correctly.