Luxury Imports of Bowling Green

On Jan 6, 2016, I initiated the process of buying a Porsche Cayenne S and spent a week buying it from afar (as I’m an out of state resident). The salesperson, Mike Hutchison, was initially helpful and the deal was consummated with money deposited and documents signed. However, there was a problem in delivering the car to California and despite assurances that the car would be on a truck for delivery on Saturday and latest, Monday, I received no calls on progress. I had to continually chase Mr. Hutchison for an updated progress since the preceding Friday.
Subsequently, on Monday, Jan 11, 2016 I spoke to the sales manager, Mr. Tim Bowers, who was already aggressive in tone and style. He started the conversation that if I was not happy he was going to unilaterally cancel the sale without any recourse from me. I said that I was shocked that a luxury dealership’s initial course of action was not to fix the customer problem but to cancel the sale. Mr. Bowers was exceedingly rude and hung up on me.
Holding a client hostage to the whims of a sales manager, after much work of negotiation and paperwork, etc to finalize a sale cannot be condoned.
I dont believe that in today’s highly competitive environment, such outrageous sales behavior, especially from a sales manager’s who’s goal is to fix problems, should go unreported to BMW, Mercedes and potential customers.
I am going to highlight this problem to Kentucky’s Motor Vehicle Division, other relevant regulators and the general manager at this shop and keep you updated on the progress.
Jan 13, 2016 update:
Mr. Dan Clark, GM, stepped in and helped me amicably resolve the matter. We both agreed that the matter should never have reached this point and that Mr. Bowers had no legal authority to tear up a signed, executed contract for the purchase of the Cayenne. It was an unnecessary escalation for which I shall not easily forget. However, I am pleased that Dan took the time during his holidays to work it out with me; I have revised my 1 star review to 3 stars, accordingly.