Always Dependable Limousine

The worst service I have ever received. DO NOT USE.
I found a great deal from groupon for this limo service, and when I emailed to ask if they were available on the specific date I needed them for they replied and said yes, but would I mind booking it directly through them instead of groupon since groupon takes 50%. I was happy to do them a favor, woops my bad! We had, in writing discussed the 20% gratuity that needed to be added on and with no problems we booked the date.
They were hired for my friends bachelorette party, and when I called to confirm on the date of the event (not sure why I didn’t receive a call) he told me he had a made a mistake and that the 20% gratuity needed to be added on to the original cost, and not the groupon cost. I am sorry, but its been week and that is terrible business they needed to just eat the cost. Well, he started yelling at myself and my friend and threatened to cancel the limo for THAT NIGHT! Terrible, terrible guy and terrible business etqiuette. When the limo showed up it was a gentelman in an oversized shirts, earrings and bagging pants… not exactly what you expect when you order a limo for a big event. In any case, IT WAS THE GUY THAT YELLED AT US OVER THE PHONE… I did not feel comfortable, but what was I to do at that point? I did not want to ruin my friends party!
The limo was also not as promised. It was supposed to be a hummer or cadillac limo, and it was a generic black stretch, and nothing worked! The radio didn’t go to more than 3 stations, and when he told me I could plug in my phone, the cord only worked if you held it a certain way. What a disaster, but made for a good story.
We were 30 minutes late on the way home and they kicked, screamed and threatened to call the cops if we didn’t give them $ 200 over time, which we had not signed an agreement for!
What a mess. save yourself money and time and book a regular limo… these guys are terrible, low class, and non dependable people. SCAMMMM.

We booked a Limo using a Groupon — $ 100 for a 2 hour limo rental for 10 people. We were celebrating my son’s 9^th birthday, and he wanted to go on a Limo Ride with a few friends instead of having a typical birthday party. Our plan was simply to drive the boys around, stop and grab dinner, go for ice cream and end up back at our house.
PROS of this Company:
* The Price — $ 100 for a 2 hour limo rental was a great deal!
* The «look» of the Limo — it was a black stretch limo with neon lights inside … Exactly what my 9-​year old had hoped for, so he and his friends were excited.
* The Driver showed up (which was a lot better than what other Reviewers seemed to experience)
CONS of this Company:
* The Driver was late … Not substantially late — only 20 minutes. But if we HAD been on a tight schedule, my anxiety would have been through the roof! … So I do agree with other posters that the word «Dependable» is NOT an accurate description as it relates to being on time.
* The Limo only had seat belts for about ½ the seats in the car. As a Mom who was responsible for 7 kids in this car, I was NOT happy that several of the children were unrestrained in the vehicle.
* The Driver seemed to have a difficult time navigating the stretch limo while we drove … 6 different times, he took a turn too tightly and the rear wheel jumped the curb.
* The «Ergonomics» of the car weren’t great … The Television didn’t work (which was disappointing to the boys), the Driver didn’t know how to hook up my husband’s iPhone to the radio so we couldn’t use our playlist (we listened to the radio instead), and every single cup holder in the vehicle was take up with bar-​glassware (which we never used), so when we brought out Chick-​Fil-​A drive thru meal into the car, there was no place for the kids to put their drinks down while they ate their food. (And a few drinks spilled when the kids tried, unsuccessfully, to hold their cups with their feet while they ate.)
OVERALL — This company was fine for my 9-​year, who had never been in a limo before and was thrilled just to ride around in one. All of the boys had a fantastic time. However, I would never use this Company if I was on a tight schedule, or if I was looking for a «high quality» Limo experience.

It’s the worst limousine service ever. We came to Florida and needed limo service that would accommodate us all night. The driver never showed. Called 5 times and got answer machine. Wouldn’t refer this company to my worst enemy. One star is too much for this review.

They were anything but dependable. They almost ruined my friend’s wedding. They took an hour an half to let us know they were «on their way» and every time we called, we got that message. You know how rare it is to have an on-​time bridal party? Hair done, makeup done and dressed for 8 bridesmaids and three spunky little flower girls! The bride had to just tell them not to show up and we had to use our own transportation for the wedding. The last thing you want to do is stress out a bride and this was not a pleasant experience. Just giving folks that heads up.

Even a one-​star rating is too high for this horrible company. Please do not trust them with any of your transportation needs. They almost ruined my wedding because they are unprofessional, unreliable & very unorganized. They basically forgot about my wedding & simply did not show up. They only began to head to my house (an hour after the promised time) because I called. The driver ignored my calls & sent me to voicemail while I was trying to get an eta. It was even a hassle to book with them. They kept saying that they had to call me back for this or that and would never do it. This should’ve been a red flag. Please do not use this company, they are anything but dependable.

Please do yourself a favor and do not book them
They are horrible with returning calls. Manager Omar had no idea what was going on. Driver was 2 hours late to my sisters wedding. Actually, late is giving to much credit, he never showed up. Called and spoke with driver and managers and they kept saying they’ll be there in 20 minutes.
My sister can not get another wedding day, so this can not be undone. But I will update if the company even tries to call or Monday to pretend they care about customers.
PLEASE, do not book this company. I would hate for you to Depend on them because ironically, they’re never dependable.
P. s. this is my first time ever writing a bad review for any company

Do not use this limo company. We made a reservation months in advance for Sunday, June 28. We expected a limo at 12:30 pm and at 11 am that day we received a text from Seth, the limo driver, saying that the limo was not available that day. I had 10 people waiting for a special occasion. We missed our reservations at a luncheon. DO NOT USE THIS LIMO COMPANY. THEY ARE ABSOLUTELY NOT DEPENDABLE. The plans were ruined, we had to scramble to find a limo at last minute on a Sunday!!! Limos are very hard to find last minute on Sundays. Not to mention the $ 320 we paid and got scammed for. No refund at all. Seth says he didn’t even receive that amount. Now I have to battle for a refund.