Basic Pool and Spa Supply

It’s best to steer clear of Basic Pool and Spa. We hired them last year in May of 2015 to finish our pool, and after 10 months we have still not passed final inspection with the city because they failed to complete 2 contractual agreements, deemed by the city as unsafe! We gave them a large sum of money in May, yet did not even see workers in our garden for a couple of months after. Plus the shoddy workmanship is evident, our spa and spa wall is lumpy and very noticeable, and the pool diamond brite surface is questionably lacking SGM guidelines. Certain areas are thin while others area appear grey and patchy.
The work crew left hazardous chemicals in our garden. To be more precise, an OPEN gallon bottle of Muriatic ACID as well as liquid plaster dumped throughout. We have 3 dogs who play in the garden constantly. They FAILED to legally provide us with a «List of Subs and Suppliers» even though we asked on several occasions and FAILED to legally provide us with a «Notice of Owner» even though it was requested. They trespassed on our (fenced-​in) property while we were on vacation, after we told them not to come. They failed to complete the work in the time agreed upon and they abandoned the job. Owner, Olen Miles filed an ILLEGAL Lien on our property, information contained in the lien is False. I could go on and on, but the bottom line is I just don’t want another home owner to experience what we went through with this company. ALL of the information contained here is true and factual.

BEWARE!
**** 12÷28÷15 Owner Olen P. Miles III ARRESTED ****
**** 2÷25÷16 Pleaded GUILTY to FELONY FRAUD ****
I trusted this pool company with my money and pool remodel project and I wish I hadn’t– it’s been a disaster! Our project was actually stopped by the city engineering/​building department because the dishonest licensed pool contractor (Olen Miles) started illegal construction work without a permit or drawing. Olen Miles originally promised to have the work done in less than 3 weeks and now months have passed. I am out the thousands of dollars that I have paid to him & my property is left in shambles.
We even tried to work it out with Olen Miles after a permit violation notice was issued by the city, but it turned out that Olen Miles didn’t have a business license to obtain the required permit, or even engage in construction contracts for that matter (what a scam). I then had no choice but to fire Basic Pool & Spa Supply, Inc. and send him a ‘Breach of Contract’ notice.
Their work is nothing but shoddy. The city investigator who looked at his work said it is NOT TO CODE, wasn’t properly permitted or inspected, and will have to be removed. I even hired a licensed structural engineer to review the work and the engineer concluded as well that it is NOT TO CODE and that he would expect it to fail in a short period of time. Just by looking at the photographs ANYONE can see how poor the work quality is (anyone except for Olen P. Miles III, Licensed Contractor).
I asked Olen Miles for a refund of the money I paid to him, but surprisingly he flat out refused. Even more shocking, Olen Miles had his lawyer send a letter to me saying that his client’s position was that he was entitled to the money not yet paid to cover the remainder of the contract & also that his client was being ‘diligent’ in getting the project started by bypassing city ordinance and procedures!
I have sent several (dozens) emails & letters to Olen Miles and his lawyer. His lawyer’s response is typically «out of office». Never has there been a request to «attend a meeting». Not even once. Olen Miles himself has sent many mean and nasty emails to me in response. Now my latest emails go unanswered by both parties. I will have to file a lawsuit to get my money back and to have him pay for the removal of his completely sub-​standard construction. The removal of the shoddy work will cost me thousands of dollars more.
Basic Pool & Spa Supply, Inc. was recently shut down by State of Florida Worker’s Compensation division for failing to comply with coverage requirements. A complaint has been filed with Florida’s Department of Business and Professional Regulation (DBPR) and an investigation into Olen Miles’ (Licensed Contractor) practices is underway.
And a check of some of the pool images posted by Basic Pool & Spa Supply, Inc. using Google’s image search tool, I have found (and verified) that the photographs are actually from other Pool Builders’ websites! Basic Pool & Spa Supply, Inc.‘s website makes one think they are a pool construction business with lots of experience and with on-​staff pool builders. Not true.
As I have endlessly explained to Mr. Olen Miles, the most reasonable and simple solution is for him to refund my money, and pay to have his shoddy work dismantled and removed from my property. It is not as Olen Miles wants, «to have him complete the project».
There are plenty of better, reputable local pool companies around to select from. Avoid the trouble and choose a different one.
A completely dissatisfied homeowner,
Mike P.

Beware! These guys are not honest. They did a job for us and never completed it. When we called to have it finished the owner kept saying that he would do it. Then he cursed at us on the phone and huing up on us. Real classy.