Publix Super Markets

I tried to call ahead for 2 boxes of chicken wings. I called and on hold for the Deli Department a good 10 minutes. Then I decided perhaps a good idea to request for a manager. The two customer service staff kept putting me on hold to try to transfer me to a manager. Everytine the manager did not pick up, it would ring back to them. Finally, after the fourth tries I told them to stop transfering me because the manager did not pick up. She said hold and then the line got disconnected. I drove from West Palm Beach while making my original call and by now Im on Woolbright Rd. I called again, was told a manager tried to answer my call but I was not on the line. Well, perhaps because the line got disconnected somehow. A manager named Crystal listened to my frustration and offered to place the order from the Deli on my behalf. I told them I’m already in front of their store and not to worry about it at this point. She did apologize for what happened. I walked over to the Deli section and sure enough my preference is not available. Now I must wait another 20 minutes for my order. So much for trying to be planned ahead by calling in the order. I was upset and approached the customer service desk asking for Crystal. She remembers talking to me and offered to make things right with the order. While I appreciate that offer, I was already aggravated by this point by the run around and time wasted. I wish the customer service staff would be better trained on, well, customer service. An extra star for Crystal offering to make things right in the end. I wish Publix would allow online ordering for the 20 pieces box of Chicken Wings so customers wont have to go thru this hassle.

I’m mainly writing this review for Publix’s subs and sweet tea. These are two must try things whether you live here or are just visiting. Make no mistake, you must have a sub freshly prepared for you. My favorite is the Italian (with the upgraded boar heads meat of course).
They also have subs prepared daily next to the deli. Those are good too but only if you’re in a super hurry because the fresh sub line is always long. I think grabbing a few of these and heading to the beach with them is the best!
Since I am talking about Publix, I have to say their prices are high but their customer service is absolutely excellent so it makes up for it. Not to mention, their buy one get one free deals are amazing.

I’m giving a grocery store five stars and I’m about to gush about it — that’s how great this Publix location is. THIS is where shopping is a pleasure.
I grew up in South Florida but moved away and now only come home a few times a year wherein my mother will inevitably ask me to «just run to Publix for _​_​_​_​_​» I don’t normally look forward to that errand but during a recent visit, I realized that her Publix is rather remarkable:
First, it’s very clean. I know it was rebuilt recently so that helps but these employees really seem to care about the store and they keep it spotless and organized.
Second, it has the friendliest collection of employees I’ve ever seen (and I’ve been to a lot of places). It is like stepping into «The Truman Show» as you walk the aisles and hear customers and employees happily chatting with each other. I’ve never seen anything like it. How could I still be in S Florida??? Truly, in the span of about 20 steps I overheard a butcher and an elderly customer familiarly joking about the customer’s favorite football team, I heard a customer asking an employee about some recent health issues, and I was smiled at by employees who actually made eye contact. My husband says he’s even seen employees pushing carts around the store to assist very elderly shoppers with making their selections. It’s wonderful to hear that.
Finally, the store management team should be commended — it can’t be an easy task to create this fantastical grocery environment. Other Publix locations should have to follow suit (but don’t take anyone away from this store because we need them!).
Heck of a job, Publix!

Clean store, great deli, great foreign foods isle
check out speedy and polite
parking decent but lot can be a bit crazy

Love the make over! Always at the deli area for BOARS HEAD HAM N CHEESE SUB! Luv the red velvet cakes the bakery makes! Atmosphere friendly clean n pleasant!

Newly built Publix. GREAT atmosphere friendly employees awesome prices sweet deals. Hot meals are pretty awesome everything seems pretty good.

My favorite Publix, I’ve been to several others and it doesn’t compare to the staff here, who are always super nice and very helpful. This location is also very big and bright and the layout is very efficient compared to their other locations.

This is a newly built Publix. It is well designed and seems slightly different than other publix around. It was clean and the staff was helpful. I liked the fact that their bakery is right next to entrance. You Dont have to go around to figure it out. Parking is good and there are other supermarkets such as win dixie around if you are specific. Will stop by if I am around.