Holiday Inn Express Braintree

Very friendly staff. Convenient location accessible to restaurants and entertainment. The rooms are comfortable and clean.

We stayed for two nights with nothing but good service and a clean room. I would stay there again.

Clean, priced well, and the breakfast was a nice change from most free breakfasts in a hotel. This may sound crazy, but I prefer to have a bathroom that has a fan and light separate… theirs is together so that’s the biggest minus to this location. I’d stay here again.

While the youngest lady at the front desk was super friendly, and the breakfast was okay my experience was one of the worst i’ve ever encountered and I travel quite a bit.
One of the two biggest issues I had was the pillows. Firm pillows should actually be FIRM. There was no difference between the soft and firm pillows so both my husband and I suffered from poor sleep and severe back pains due to lack of support from pillows. Because we booked our stay through Groupon (no refunds), we had to spend additional money receiving massages to ease the pain and discomfort. The walls were paper thin and we always heard guests arriving, leaving and talking all hours of the night and day.
The breakfast needed more variety as we stayed for five nights. Eating pancakes everyday with bacon got old, and fast.
A wonderful young lady provided us with shuttle service and instructions/​print outs for taking the subway into Boston. We followed her directions and arrived there seamlessly. She told us we would need to be back to the subway stop prior to 6pm for a free shuttle return to the hotel. Unfortunately, there was a fire and the subway was evacuated. A front desk associate by the name of Anita or Lisa answered the phone as we called to ask if the shuttle was available to pick us up from downtown Boston or how we could find our way back to the hotel. We were seeking an alternate form of transportation as the buses were overcrowded and because we were tourists, we were completely unfamiliar with the area. Her only advice was «I dont know. Find a police officer or someone to tell you how to get here». I explained to her again that we were tourist, unfamiliar with the area and needed some form of assistance to which she replied, «I’m not sure what to tell you.» She did not mention a taxi or über service nor did she supply us with any information. Luckily, the young woman that we spoke with before leaving the hotel went above and beyond provided us with the taxi number on the back of the hotel’s business card. $ 40 and over 2 hours later, we found a taxi that would pick us up and take us back to the hotel.

We had issues booking a room at the happen, and thank god we found this place! This place was very clean and perfect for us to crash. It wasn’t a top hotel, but definitely did its job. There is free breakfast and WIFI which is a plus BUT the room we slept in smelt odd (room 122). Overall defiantly will return!

I was a little nervous about this hotel after reading some of the previous reviews but once I arrived I felt fine. If you are looking for fine linens, a huge swimming pool and a fabulous restaurant don’t look here. But if you are looking for clean hotel room that is 5 minutes from the T station, has a decent continental breakfast and a helpful front desk look no further. We stayed at the hotel for 4 days and had a very nice stay. Considering how expensive Boston is this was a very good hotel. Since we were only there to shower and sleep this was the perfect hotel.

What a disappointment for this Holiday Inn Express! Not the cleanest and not the nicest that I’ve been to.
On arrival, check-​in was a breeze, but when I got up to my room, open the door — WHAAAAM! A heavy nicotine/​cigarette smoke odor knocks me in my face — Oh no, I’m not staying in this room.
Walked downstairs and had my room changed without a problem. Staff even escorted me to the new room and all was well when we walked in and decided it was ok.
The evening came along, as I used the bathroom and opened the door, not realizing since it was closed. A pungent odor of old urine hits me in the face. Now I really wonder if they even cleaned the room at all. Whatever, it’s just a temporary stay and I’m out of here soon. Hoping the next day housekeeping does a better job at cleaning. Even though there were no stains anywhere in the bathroom, it must just be urine that was sprayed all over the back and under the toilet that they couldn’t catch, so I decided to just tough it out…
The bed. Wow, this springy mattress isn’t the best double whatsoever. I think hostels have way better beds than this HIE! It definitely stabbed my back every time I laid down or turn on my side.
Hallway carpets were dirty and stained, elevator was old and fresh paint was just coated over the doors to cover up age…
Never again…

The room was fine, but they had us down for an extra day. After checking in we said that we were only staying 2 nights and not 3. The guy said everything would be fine. When we checked out, they tried to charge us for the 3 nights still. Poor communication there, and left me feeling sour.

Conveniently located hotel that won’t disappoint. Very friendly staff and complimentary breakfast. The king size bed was extremely comfortable and our room was super clean. Free shuttle service is also a great perk.

We rented 3 rooms for 4 nights. Clean, private rooms, quick room cleaning service, free breakfast, fitness room, free wifi, smoking/​non-​smoking, very spacious.

This place sits on the hill top off of the highway and the side road.
Great location. Nothing to scream and shout about for being outstanding but this place is good and not bad. I enjoyed how friendly the staff was and how quiet the place was. This hotel is what its meant to be, just stay here during the night so you can go explore and have fun in Boston and the area during the day.
Beds were comfy and rooms were good.

This hotel is good for what it is. You can’t expect much from Holiday Inn, especially for how cheap the prices are. There is free parking and only one person working at the front desk, so be prepared to wait if you come in during a busy time (as the one person answers phone calls and checks in/​checks out customers themselves). We were given our room right away and it was very large and roomy. The beds were comfortable and bathroom had lots of counter space. Hair dryer worked well also. Breakfast was delicious — you could get cereal, yogurt, bacon, egg omelets, pancakes (they have a pancake machine there where you can get a pancake within one minute after a push of a button– pretty nifty!) potatoes, oatmeal, fruit, juice, coffee, etc. I really didn’t expect to even get eggs or bacon as I have been to other hotels that charged me more but I’ve gotten only cereal or a danish pastry. One thing I disliked was that the people above us were loud but that’s uncontrollable. Another thing is if you want to grab food late at night (after the pizza delivery is over), good luck! There are no restaurants or places to grab food in the area. You’re looking to drive at least 20 – 30 minutes before you find a restaurant. The location of the hotel is a bit inconvenient and our first night we were stuck buying snacks from the vending machine.

whatcha doin, nuthin chillin at the holiday innnn
… which is pretty much what I did at this Holiday Inn location.
Really, not too shabby. The staff was very friendly and my boss and i breezed through check in.
I had a nice double bed room, with working appliances (the hairdryer worked too well, i felt like i was drying my hair with a plane turbine!!) All the amenities were there, very comfortable and clean room. Hot water and coffee were available in the lobby, and we had no problems with the free wi-​fi at all.
Breakfast was good too. Cinnamon buns, cereal, bacon galore! The potatoes were pretty good too, good start to an early morning.
If you’re looking for luxury, look somewhere else. The Holiday Inn Express here gets the job done just fine if you just need a place to stay and a decent breakfast.

Overall, the hotel is decent, but I will not be staying here again. I found the beds (2 Queen beds, 2^nd floor) to be hard and very difficult to get comfortable on. After 6 hours of marginal sleep, I surrended and got up for the day.
In the «not sure how I feel» department, the «bathroom sink» was outside the bathroom. Great if you’ve got multiple people in the room and someone is taking a shower. Kind of weird to brush your teeth in your entry way though.
On the plus side, if you like a really firm bed, the rest of the hotel was decent. The rooms were clean, shower and toilet clean and in good working order, no musty smells, free WiFi for guests, free cable TV, working A/​C, quick check-​in and check-​out (prepaid for room w/​credit card online) and a free breakfast if you’re not too picky. Refridgerator and microwave in the room is a nice touch. Very close to the highway, but room location determines how much of that you hear. We had another building between us and the highway so barely heard a thing.

My boyfriend and I went here because we wanted to spend a night out together for his birthday. I am 22, he is 20. He was checking in and denied him access due to his age. I told the front desk girl Alexandra that I was 22 and she asked for my ID to verify the information. The problems started to occur when we were suddenly told that you could not pay in cash and must use debit or credit. We made reservations via telephone and the staff failed to mention this. I asked if we could have her charge our card and just cancel it since it takes 5 business days to process (I’ve done this before in other situations — with permission of course) and Alexandra gave me some rude comment in response to my idea. Not too sure if she was just having a bad day or something but either way my boyfriend and I both got a taste of it. After this awkward moment we felt very unwelcome and wanted to find another hotel. The girl clearly knew this and I can honestly say she could’ve cared less about keeping our business.
Thankfully, The manager was eventually called over to accommodate with our cash situation. He allowed us to pay with cash but the thing that really baffled me was when he questioned my ID and said it didn’t look like me. I had no idea the holiday inn was a bar all the underage teens were trying to sneak into…
Overall we probably won’t return to this particular location based on poor staff performance.
The rest of the hotel fulfilled our expectations. The room was clean, breakfast was up to par, and parking was convenient.

Pros: Free wifi, free water bottles, free breakfast
Cons: Window facing a wall.
It’s pretty average, no complaints.

The rooms are not bad, its the breakfast that is a horror show.
We were situated on the 3^rd floor which reeks of smoke but our room was a non smoking one and it did not smell like smoke at all.
Clean, decent beds. Shower was great. Comfortable for a night’s stay.
Breakfast-​do not even try to go during the last half hour. It is served from 630am-​930am. Do yourself a favor and get there early, there are microwaves in the room, and you can always reheat.
People are animals when it comes to anything free. There is absolutely no order to serving yourself breakfast here. People will stand right behind you making sure no one cuts them. The staff does a terrible job at refreshing the hot food items. You will have fresh biscuits but no gravy. You will have eggs but no sausage.
I am amazed at how people are like vultures filling up their entire plate with the eggs that just came out. How about leaving some for the rest of us?
Dining area is small and often no room to sit, so its ok to sit with strangers. I suggest eat quick or bring it to your room where you can have a nice quiet meal.
Also, a patron came to breakfast with no shoes on, she was walking around barefoot. That is so disgusting!!!
I would suggest staying at the Hampton Inn and Suites that is across the street. The breakfast is better and staff is a little more attentive in making sure there are no empty serving stations.

I mean, for serious.
If you are expecting a 4 or 5-​star hotel in Braintree, you are setting yourself up for failure.
Instead, I suggest you look for a hotel that has parking, windows, doors, beds, running water, is relatively new, and in an area where you feel comfortable leaving your car outside all night.
Now add to that a great place to get water in the lobby when you stumble in backwards-​faced drunk at 2:30am, dropped off by the cabbie that tried to charge you $ 85 only to have (finally) agreed to $ 50 and a «I hope you give me a generous tip for driving all of 10 minutes» speech — as well as a fully stocked pot of boiling lava hot water for you to make tea, take a huge sip, and burn layers of skin off your mouth because your brain isn’t quite making the connections it should… welcome to your hotel of choice.
In all honesty, getting a room anywhere within 15 miles of Boston for less than $ 150 when the Red Sox AND Bruins are playing? Seemingly impossible. This place delivered.
Rooms are standard, beds are okay, my drunken hangover shower in the morning was top notch, and the free breakfast was long gone by the time we made our way out to the car.
But, above all else — when you are drinking pint after pint at an Irish Bar whilst simultaneously trying to embarrass the bachelor, the line «we’re so smart, we’re staying at a Holiday Inn Express» works quite well to get everyone’s attention … errr … and/​or to lighten the mood, after the drunk bachelor may or may not have stumbled up to a redhead yelling «YOU ARE A GINGER I NEED TO DO SHOTS WITH A GINGER!»
So, yeah. It works well. All that, plus a free shuttle to the Quincy Adams T stop… convenient and lovely.

Terrible!!! Do not stay here. This place is so unbelievably bad. And the manager, Raj Patel is so Anti American racist it makes my stomach turn just thinking about it! Called our crew a bunch of ignorant, stupid Americans.
We were in town on tour in a traveling music group performing in Boston the next day, and had no idea that as paying guests of the hotel that some of our crew that were watching the game together in the tour bus were NOT allowed to use the restroom inside the lobby. (was advised it wasn’t for the general public)
At least that’s what the manager said after calling me in my room while I was trying to sleep.
And really pissed me off when he stated «You stupid Americans think you can do whatever you want»
This took me by surprise, as I had no warning or inclination about the public lobby restroom being off limits to paying hotel guests!
We ended up checking out after only 4 hours of staying here and ended up at the Best Western in Framingham, MA (which was awesome)
Please heed my advice and stay elsewhere!
Let’s put this location out of business America! And show him just how stupid and ignorant we really are. ;-p

Right off the highway. So it’s convenient, but you can hear the highway in your room!
Free wifi.
Free shuttle that will take you or pick you up from the T.
About a 30 minute ride on the T to downtown Boston.
Nice hotel with friendly staff. It’s better to have a car though. Nothing is really walking distance.
Beds are not that comfortable.
There is no sink space!