HSA Insurance

We have been with HSA for many years and I agree with a previous reviewer that every year they have gotten worse. I dread calling them for anything. At enrollment time I was getting one price on the web which was different from the price they sent out and they never did figure it out but would not honor the quote on the website. Meanwhile they accessed late fees while they figured it out. There is no person assigned to your company so no customer service. I feel like we pay $ 150 in dues for nothing. We had missed the enrollment period last year for the health connector because our renewal with these people is April but as soon as we can we are through with them.

Our small business has been using H S A (formerly known as Mass. Business Association and Mass. Business Trust) for about 6 years now, and they have gotten worse and worse over time. When we started out, we had an assigned account manager, who was great and efficient, so things worked well. They abandoned that system and now just have… a mess. Last year they did a godawful job during open enrollment (renewal letter didn’t come until the last minute, web site was awful, it took HOURS on hold — honestly, I just put the phone on speaker and left it on the table — before you got a message saying that they were too busy and should call back later) but they blamed it on the Affordable Care Act. This year, they are still totally disorganized (it’s the end of the first week of March but we still haven’t received our renewal letter, which we were supposed to get 30 days before the April 1 renewal date), the web site is awful (if you click on a plan name for the details, you get the message «Document not available» (they say they are «working on it»). Granted, no good programmers want to work for insurance companies, so you’re getting the bottom of the barrel and their web site shows it. They are truly godawful. Next year, we will probably just go through SBSB (Small Business Service Bureau) or even the Mass. Connector, because the ineptitude of this organization is stupefying and we don’t see a difference in rates. Oh, and try calling or chatting online with a Customer Service rep — you will undoubtedly get conflicting answers, as I have on more than one occasion.

Not great. Some of their problems may be caused by increased workload resulting from the Affordable Care Act but information is sketchy, responses are slow and sometimes require multiple reminders, and dealing with them has left me feeling unesay. Will definitely review other providers during the next open enrollment period.