Pet Express

They sell sick dogs from puppy mills and do not care one bit about the families they’re selling these dogs to. Rescue a dog before you buy anything from these crooks.

Their puppies come from puppy mills, they have no respect for the families and the dogs. They will lie and create many new rules and regulations (EVEN laws) to sell you sick puppies and after going to a reputable vet to get the puppy checked out, you find out that your puppy will be suffering from an illness for the rest of their lives and need to be put down, when you go to Pet Express about it, they take your puppy away from you and never give you a clear story and you can’t even go see your puppy and say nothing is wrong with them and later try to talk you into buying another puppy. Don’t buy from them. Go to an actual breeder or adopt. They are just looking for a pay check. They don’t care at all for the lives of these puppies.

I could not be more satisfied with my puppy from Pet Express in Braintree. I fell in love with a cute Pomeranian (who happened to be discounted because he was older) and the employees helped make sure I had the right supplies and information. My puppy even came with $ 100 off new supplies when I spent $ 200.
My puppy is as healthy as can be and is brilliant. We housed trained him in just one day, he knows 4 tricks and he barely ever barks. He loves to go for walks but also loves to snuggle up on the couch on lazy days. Since we bought him in October, he has grown from a shaggy little pup to a handsome fluffy dog.
I had a great experience and will definitely return to Pet Express if I ever want another puppy.

Awful place! They sell skinny and unhealthy looking puppies! They lie about the puppies just to get a sale… pathetic!

Horrible. I can’t even begin to describe the experience I just had trying to find a puppy at this place. I recently and tragically lost my 4 year old Dachshund and was trying to find a replacement puppy to help in the grieving process. I went in to the store last Friday and told the manager my story as I tried to literally hold back tears. She didn’t have any dachshunds but I mentioned I would be interested in Australian Shepards as well. She told me they would have one coming in on Monday morning and should come back. After returning on Monday morning and talking to the same manager she informed me «we already sold it, some other guy came in over the weekend we told him about it then he bought it» I understand this is a first come first serve business. But why even bother building someones expectations like that? Especially someone who just lost their dog.

The sales associate is a massive bitch. Told me I couldn’t interact with the dog I was interested in buying unless I was planning to buy it right then and there. I told her I wasn’t going to even consider buying it unless I could interact with it to try and determine its personality and give it an exam. I feel so sorry for those dogs. I wish I could give it 0 stars

I usually visit here a lot, and I’ve always loved seeing the dogs. Usually I pick one out to play with. I’ve never had a bad experience until today. I was looking at a German Shepard and I asked one of the lady’s there if I could play with her. She said yes, just needed to see id. I opened my wallet without hesitation. I said can you see my birthday from here? In an extremely rude way she said «you need to pull that out so I can make sure it’s not just some damn picture» I was understanding that it needed to actually come out of my wallet, but she was so rude & snippy I almost just wanted to walk out and never visit again. I don’t know her name, but she’s an older woman with a tattoo around her wrist and red hair. If I ever come back I will NEVER go to her for help again. She was very unprofessional and there was no need for her attitude.

Perhaps the worst experience ever had with a retailer. Reeling from the loss of her beloved dog, my girlfriend finally found some solace in a dog from this store. Through underhanded subterfuge and a complete disregard for the feelings of a fellow human, the staff convinced her to wait to buy the dog until the following morning and then turned around and sold it to someone they knew pouring salt in her wounds and devastating her once again. This is a company filled with shameless human scum. Do not ever shop at this puppy mill…

I recently bought my lhasa apso pup here and i would say, i do understand where some of the people who gave negative comments come from when they say the staff talk to each other nonstop. But i think it’s a minimal issue that could be ignored. I wanted to give this rating a 4 because of my own personal experience. The girl that helped me that day her name was Lauren and she was very helpful and gave me lots of advice and honest opinions on certain things when i purchased the pup and when i had asked questions such as food type, teething toys etc. she demonstrated high knowledge of what’s right for the pup and what should be given to the pup as a meal and whatnot. Recently about a week after i purchased the pup, it developed a cherry eye i called pet express back and told them the situation. The floor manager (mary) Was very helpful and nice. She showed me every step that i needed or should do to relieve the cherry eye for my pup, basically trying my best to keep the eye away from dirt etc. i think overall this place does have some great animal care givers who have adequate knowledge on animal care. If in the future i have more money i’d definitely buy a pup from this place again. I wont go into detail what benefits or extras that come with purchasing a pup from this place would be but i will put it out there that it does come with plenty of things. Call to ask if u r curious.

Worst of the worst! These people claim to have the animals best interest but I feel sorry for these puppies. The employees were rude and carelessly held these helpless animals. There was a girl who should really change her attitude and mature before going into the customer service industry. Horrible place!

I am very disappointed with the customer service… Or lack there of. I was going to buy a puppy but the staff were too busy socializing with each other to worry about customer service. I spent about 20 minutes then just left … I spoke to the cashier briefly but she was hella sarcastic and snippy. I had to initiate conversation with her. When a customer walks in, they should be greeted. When A customer stands in front of you they should be greeted. That’s just common sense. I felt uncomfortable and unwelcome that’s why I didn’t buy a dog. Their loss… I’ll go elsewhere.