Brandon Eye Associates

I love Dr. Taylor but from the time you walk into the front door the front desk staff starts to make you think you should have went to Walmart. They always claim that they never receive faxes or they canceled you appointment but didn’t tell you. They tell you in a text message to bring in your referral, but they say, «I don’t think we can take this.» «Jesus take the wheel!» I get anxiety when I come here from the front desk staff alone. I don’t want a new dr but I may have to.

Long waits, tons of tests, 5 minutes with the doctor. A different person for each test. Crazy! Everyone is very nice though, no complaints. They also have a place to buy new glasses if you need them. Used them for sunglasses and new RX. No issues!
I had written a much more detailed review, but Unilocal deleted it for some reason I don’t understand. Don’t feel up to writing another long one.

I saw Dr. Honickman and Dr. Martino at Brandon Eyes Associates. They both have no personality at all. When I read their reports, it said things were discussed with me that were never discussed at all. Yes, the exams are very thorough but if you want doctors who treat you like a person, then stay away. I did not wait long in waiting room for either doctor. That was the only good part.

I went for an annual eye exam (well my last one was 2 – 3 yrs ago). Sadly I lost my job and became sick and went on Medicaid. My diabetes not under control, no money for medicine. I am grateful Brandon Eye Assoc welcomed me with just Medicaid, while the other Brandon Eye wouldn’t even though I had gone there for years with regular insurance. But Brandon Eye Assoc did more tests that regular Brandon Eye also. I was very happy with the great service at Brandon Eye Assoc. I didn’t wait long and I was late. New patient paperwork didn’t even slow them down getting me seen. The staff was great, friendly, I felt welcomed (I’m a paraplegic, some people aren’t so friendly), I was so glad I went. Dr Ilyas is an excellent doctor. He was warm and friendly and seemingly very knowledgeable. My eyes are ok just need to keep an eye on them for pressure. I would highly recommend Brandon Eye Assoc. I never thought I would have ended up on Medicaid. I am a working disabled American, licensed ins. agent. I was welcomed and set at ease my eyes are doing very good.
Dr Ilyas is excellent, I would encourage people to see Dr Ilyas and Brandon Eye ASSOC. You won’t be disappointed.

My last review was generally positive except for the waiting and waiting and waiting. So a year has gone by and time for my annual eye exam. I am happy to report the following. I was called in just minutes after my appointment. I’m calling that on time. I went in with the tech who ran me through a whole series of tests. I swear some of the machines in there are right out of Star Wars. After the tech was done with me I was escorted to the inside waiting area. Last time there were skeletons in there. You wait here to see the doctor, the last step. I wasn’t in there for 5 minutes when I was called. Once in Doctor Taylor came right in and we reviewed my exam results. He looked in my eyes with the Orb of Zeus, or whatever it was and declared I was good. Hallelujah! No change in prescription. Awesome. And finally comes to what I experienced last year, the Walk of Death with the creepy office manager to checkout. This time I was handed my paperwork and instructed to proceed to checkout. I was done. And I found my way all on my own! How about that. I was out in less than one hour. Now that rocks.

I’ve used this office since moving to Brandon from the west (have yet to change my Unilocal info). The doctors appear good at what they do, however in my opinion, when administrative problems occur, few at this office ever take responsibility to ensure appropriate service to the customer — oh yeah, remember the customer? the one with the eye problems? the one (s) whose insurance or checking account pays for the service? hello… this is Florida — there are good or great doctors all over the place. what sets your practice apart from another? I was just a number to you until a real bad case of customer service happened. now I’m taking my every other month eye problems and going elsewhere. I’ve always paid my bills, and there has not been any insurance holdups. the front desk folks are generally efficient and nice, and the clinical staff appears well trained and sincere, yet this is where it ends. the back office workers give a good first impression, but just let something go wrong. Experience anything out of the ordinary and everyone becomes defensive, points fingers, lays blame, and forgets you are the patient. I suppose they have too much business and will never have to worry about their paychecks running out. I have decided the doctor will be missed, but I much prefer to deal with people that treat me with dignity, respect, and caring, instead of always implying they are always right, and I am always wrong. Always. If this is how they treat the good customers (you know, the ones that pay their bills and show up on time), I’d hate to see how they treat the patients they don’t like very well. Very sad. I must say that if you can work it out so everything goes smoothly, you will likely not have any problems here and will thoroughly appreciate your doctor (s). I did for a while. Your sight is very important, but your peace of mind is worth something also.

Nice facility and the staff is friendly. I got glasses here about 6 years ago and decided to go there again to get a prescription for glasses. NEVER AGAIN!!! They overbook people so you are constantly being told to go the waiting area. I was told to go there 4 times during the duration of my appt. Nope, I am sorry, I did not leave work for my 3:00PM appt. to be told to wait. I was not actually seen by the doctor until an hr later. The doctor told me my prescription doubled — which left me shocked. I was especially shocked since I regularly go to Sam’s Club for my eye exams and the doctor told me the previous year my prescription wouldn’t change that much. I ended up going back here as a recommendation from my dad to get a glasses prescription but WILL NOT BE RETURNING. I discovered that my actual prescription did not change very much by going to Sam’s just as the previous doctor had noted. My prescription for my eyes is in the 4 to 4.5 range for both eyes whereas Dr. Marquis was trying to fit me with a prescription ranging from 6.5 to 7.5 which is a HUGE DIFFERENCE. PLEASE LISTEN WHEN I SAY TAKE YOUR EYE SERVICES ELSEWHERE!!!

These doctors were really great. I got a same-​day appt, didn’t have to wait in reception long, & eye problems were remedied quickly. I’d especially recommend Dr. Iliaz.