Dunkin’ Donuts

My experience at this location this morning wasn’t a good one. Sabrina, the worker that was helping us, was very rude. I’m assuming she was annoyed because there was a long line but it’s Valentine’s Day. She was very impatient and even mumbled something under her breath. I will never go back to this location because of her. I speak highly when it comes customer service and she did not exude any of that today.

This Dunkin Donuts is terrible. The service is just awful, they are slow and just plain rude.
We ordered two medium coffees. When my girlfriend asked which one was which they told us, what are they suppose to be? Took back both of our coffees and had to remake them. Don’t come here it’s not convenient and it’s not good. This isn’t the first time this has happened to us. We have ordered combos mentioned the word combo and been given ether only the sandwich or only the drink. They are so incompetent it’s not even funny. If it’s a franchise location the owner must be pouring money down the drain with these incompetent employees. If they are a corporate location well it’s even worse.
Again please don’t come here.
Here’s a tip: don’t come here. You will thank me later.

Not the best, not the worst on the sliding scale of DDs. DD always gives a fairly consistent product, but with so many locations in major areas you will however see a difference in service and execution of the product expected.
This particular location it’s a roll of the dice. I’ve had great service and perfect product. I’ve had bad service, incorrect orders, and product that did not meet expectations.
The key for management here, is see who is delivering the experience patrons expect from a major company like DD, and which members of your team is bringing down the level of service expected. My suggestion as a manager in my own position, offer the below level workers a chance to train with the ones who are delivering the product correctly, if they don’t comply kindly show them the door.

Consistently rude, incompetent and slow. I have never gotten a correct drink from this location and it always takes forever. Do yourself a favor and avoid this location. They make the whole company look bad.

This location is right by my work and so my co-​worker and I visit frequently. The past SEVERAL times, they have messed up the order when my co-​worker orders for us. Either they mess up our breakfast sandwiches or they mess up our coffees. It has come to the point now where we are not surprised if they don’t get it right. My co-​worker has pretty much given up on visiting this location — she has given them countless tries to redeem their selves and they have failed to do so. I went there this morning and ordered 3 coffees and they messed up 2 of the 3. I called and they told me I can come back in and they will make them for me the way I ordered, but I am already at work so I will have to go back another day to get them. This is a MAJOR inconvenience!

I never thought you could screw up a dunkin donuts… and then I went to this location. Always out of everything, latte machine is always broken and service is slow.

DO NOT EAT HERE EVEN IF YOU’RE STARVING. This place is awful, they barely had any supplies, and the person working the register was rude and unpleasant. That was the worst experience I’ve ever had at any place.

Who doesn’t love donuts!

It’s hit or miss at this place. It all depends on who is working the drive thru. Some are friendly and fast serving while the others can be rude and slow.

This place is a disaster in slow motion. I would avoid this place like the plague. Most mornings the drive-​thru service is so backed up it blocks traffic on Bloomingdale. The traffic pattern within the property where the location sits is horrible. Also the service, while my expectations are not high, is extremely slow and often incorrect.
This location is also not owned or operated by Dunkin corporate either, so if you have a problem that management does not resolve at this location, no one at corporate can do anything for you, you are just SOL.
I won’t even go here to buy my beans anymore they have messed up that much, DD does have great coffee, but this place can mess that up to and has. Bad management, no pride of work, and just not worth the time and money.