PetSmart

We took our 4 month old puppy here for grooming yesterday. Nick said it might be tough as he is a rambunctious pup. 2 hours later he was groomed, very well done. See Nick– super nice and very reasonably priced!

Two complaints here: The grooming is terrible. I ask for two people to clip my anxious dogs nails but sometimes get the «oh I can handle him» and proceed to go against my wishes while they have to bend my babies feet down even harder to get him to be still. I’ve since then learned to do them myself. The snakes are in bad shape. One time they had 3 snakes in one enclosure with one hide. The smallest is always outside the hide looking scared as ever. The smallest is also too thin and the temp is always too low. Give them each their own hide if you have to put them all in one tank at least! Educate yourself on the proper temps and quit thinking about just making money.

The staff in store were friendly and helpful, however, this store, as well as the corporate offices, have been incredibly unhelpful, even pretty rude when we had a problem with some fish that we had purchased. We had purchased fish from another local pet store, one that we gave a rave, 5 star review for, as well as fish from this petsmart location. The fish we purchased from the local pet store are doing fine and well, however, all of our petsmart fish in the same tank have died, within 3 weeks of purchase. Since we are outside the 14 day refund policy window we have repeatedly been told that there is nothing they can do for us. I would understand that logic if it had merely been one or two of their fish that died, but seeing as all of the fish purchased from petsmart have died, and none from the smaller pet store have, I have a big problem with that. I have worked as a manager and had to deal with customer service issues before; this company has no clue how to handle an issue that they just don’t want to deal with. They just don’t care because it’s not going to hurt their business any if we chose never to purchase from them again. I cannot recommend ever purchasing fish from petsmart to anyone. I’m not sure where they get them from, but they don’t last. Also, they do not know what types of fish they have for sale! We were a little naïve when we first made our fish purchases and bought fish we thought were pretty, colorful, and of course, would live together fine. We bought what they had labelled as an «Electric Blue African Cichlid.» Upon further investigation, this was nothing more than a larger Acei. We are not happy with this company, and I refuse to give them another dollar, and if your pets matter to you, I would recommend you avoid them as well.

Arrogant staff of young immature kids. We took our older pet in for grooming. We addressed our concerns about the pet’s age and the care requirements needed when the dog was in a cage waiting for grooming care. All concerns where ignored. When we pick up the old gal four hours after we dropped her off, the staff attacked my wife for dropping an old pet off with them. Oh by the way we also provided the staff with her health records prior to accepting our appointment.
If you love your pets go somewhere else for grooming.

I was unimpressed with the groomer whom I attempted to have a consultation with prior to her shaving all the bleep-​bleep” hair off my dog. Anyway — the price is really high to me. I have a puppy that needed a trim and it was $ 47 — that’s about what my own wash and blow cost. Every dog I saw had the same shaved look. Even her eyelashes were gone. Really!!! Anyway. Thank goodness hair grows back — but we won’t.

I took my standard poodle puppy to this location for his grooming. I’ve never had a dog that needed professional grooming before and I just so happened to book the appointment online with Ginger. Turns out she has a standard poodle as well and she gave me some great tips for home grooming, not to mention did a great job on my pup’s cut! He looks great and I could tell he had a great time there. Look forward to bringing him back to Ginger in the future!

My dog is my furry child. He really means a lot to me, and I want the best for him. This store has it all, everything from food and toys, to grooming and training.
I’ve been to a few PetSmart locations, but this is the cleanest. Also, all the employees I’ve talked to have been nice and helpful.
When it’s time for food or treats, this is where I go.

A better than average rating for a better than average store. They just seem to try a little harder to make their customers feel welcome at this location. Every time I pass an employee, I’m greeted, and asked if I’m finding everything. Little things like that go a long way, in my book.
The store is always clean and we’ll organized. There is a good selection of inventory, and it’s always well stocked. If I am having trouble finding something, there is always someone close by to help me find what I’m looking for.
I’ve been coming to this location for about a year now, and I haven’t had a bad experience yet.

Worst grooming service I have ever experienced. They really are the worst. I made an 8;00 am Sunday appointment to have my 6 lb Maltese groomed. Was there at 7:45 and the staff came in shortly after 8 to start setting up. Meanwhile the line behind me continued to grow. That should’ve been a sign to high tail it out of there. Against my better judgement, I was the first person on line and had reserved the first appointment of the day, so most likely my dog would be taken care of promptly. WRONG!
After hours going by and no phone call from Pet Smart to pick up my dog I called at 11:30 am and asked for a status on the phone. They told me my dog was being difficult so she was resting til they could get back to grooming her. I take offense to that bc I have never had a groomer in all my years tell me my dog is difficult and that’s why it is taking 3 ½ hours to groom a 6lb dog. I offered to come down and sit with the dog to assist them with finishing up and they told me no it will cause more stress on my animal. Sorry but YOU idiots are stressing her out bc u have over booked appointments and are passing my dog around to every person possible. I waited another half hour and I told my husband to just go pick the dog up. I don’t want my dog to be stressed out for 4 hours getting a hair cut. When he picked her up all they had done was shave her mid section. They didn’t buzz or clip her head, legs, trim her nails, clean her ears, teeth NOTHING! It looked like they spent 10 minutes tops on my dog and then left her to rot in a cage for 3 hours while they did other dogs.
Sorry but that is unacceptable. She was the first appointment and you should’ve finished her before moving on to the next animal. It is disgusting to blame my animal and say she’s difficult when really you overbooked. If you can’t groom a 6lb dog in 4 hours than u most likely chose the wrong profession. Will never go back there again. I would consider their service animal abuse and GREED. Never go here to get your animal groomed if you care for your dog.

Friendly staff, always have what we need, clean store. I have to admit, I don’t get the whole «prescription» thing, where you have to wait forever in a line at r back of the store for someone to print a piece of paper that tells the person at the front of the store it’s OK to buy the car food. If a very were involved it would make a little sense, but there isn’t. They always have our food though, and prices are fair.

Haven’t been there in a few weeks but always had great service. I went there this morning and had the rudest girl ring me up. No pleasant service like I always got before. I have spent several thousands at this location but will never go again. Her customer service skills were horrible and she came off as snotty. I don’t tolerate service like that. I had to wait several minutes for her to come up front and ring me up. People can walk out of that place with merchandise and they would never know. I’ll find a different location to go to that has better service.

Amanda is the best. She always gives my dog bandit the most amazing groom and goes above and beyond to pay attention to great details. She knows he is a rescue and things he is fearful of and always takes it into consideration. I recommend her to anyone. She went above above and beyond of a guest today while I was waiting to get bandits nails done. It’s nice to know how much pets mart not only puts the guest first but also puts our pets first as well. Amanda thanks for all you do for bandit when we come in there. Make sure if you book an groom to ask for her.

#207
Everything you need for your furry or finny friends. Clean store, nice associates, in store grooming and vet services.
No issues.

I buy my cat food here because of the discount I get with per perks card. The only issue is that the cashiers are incredibly slow. Pat in particular never calls for back up, there were 5 of us in line call for help!

I’m writing this review based on the last 7years of experience that I have had. This place is what it is, a place to get pet supplies and get my dog groomed. Nothing special. Regarding the service, the cashiers up front tend to be pleasant and helpful. Regarding the grooming salon, there have been some issues. On multiple occasions I have had my appointment vanish from the books even after they called to confirm the appointment. Now of course they have have always made right and taken my pup even though they said I didn’t have an appt but it’s still frustration to be told you don’t have an appt when you absolutely know you did. The quality of the groom is good but more expensive than I would like to pay. Normally it’s between $ 60 – 70 but Roxy gets the full spa treatment, lol (she’s spoiled). I’ll continue to go here until I take the initiative to find some place new but it’s been 7 years… doesn’t look like it will happen any time soon. ;)

Rating their grooming salon based on my experience during the past 5 years. I think overall they do a very good job grooming pets. Of course there are sometimes you don’t get the usual groomer for your pup and they mess up here and there. There are usually 2 groomers that has been taking care of my pup for years and recently I have been trying new hands on her. For most of the part they were good with their job and always very nice at handling her.
I will recommend this place for your pups regular grooming needs.
My last groomer was Lacie and she was very nice and definitely did a very nice job. Pics are posted :)
The store it’s spacious, clean and always fun to just walk around looking at the different products they carry.

Been shopping here since moving to Florida 3 ½ years ago.
It’s a typical pet superstore, have everything you can imagine for your pets. The part I’ve liked the best is the aquarium section. I started an aquarium as a hobby recently and the staff was awesome in helping me out. All the fish I buy here are very healthy and thrive nicely in my tank. And if you happen to have a fish die within 2 weeks of purchasing it, they will replace the fish or refund your money. Just remember to bring your receipt and the poor little creature that met his/​her demise much too quickly. I think the prices in this department are very fair.
I also have two dogs. I always find what I need for my dogs but it is quite expensive. Today I had to buy 2 new mats for their crates and it cost me $ 60. That’s crazy for 2 pieces of foam covered with cloth. And these were not the most expensive ones either. I have not had the occasion to use their grooming services yet so cannot comment on that. BUT, I did get some good info reading Griffin H’s review stating you can just walk in with your dogs and have their nails clipped, I like that a lot.
The store is usually pretty clean, but today it especially reeked of dog, which I find very off-​putting. That is not usually the case however. Staff is very friendly and willing to help. Helps make for a pleasurable visit.

Ahh Petsmart… I’m pretty sure almost all the workers know my dogs!
We come here all the time mostly to use Banfield or the Grooming. But on special occasions we bring the pooches to pick out a treat :) They have a good toy selection as well as pet beds, food and leashes. Awhile back I had gotten a leash and it was turning my white dogs fur hot pink and they were kind enought to exhange it (it had been probably 1 – 2 months since I purchesed it and tosses the recipt).
The employees are nice and always give my dogs a lot of love, attention and treats. The store is fairly clean except when you get those people whoes pets have had accidents in the store and refuse to clean it up. HOW RUDE of them! But the staff is fairly quick to come and clean it up. Prices varry depending or reasonable to a little overpriced.
I’m a frequent shopper here and like ti better then other Petstores.

Place is close to my house which makes a conscience the biggest reason I shop here. It is a little dirty inside, some shelves are rusted on the bottom. The prices are fair, sometimes u can get a great deal. The cashiers are very helpful and love the dogs! If you need a great selection of toys, come here!!!

Don’t waste your time with the groomers. Unless you use Banfield, their vet, they call to verify rabies and if your vet is open weekends you’re turned away. I called Monday giving clear instructions to call ahead and showed up Saturday without the call made & turned away. Never again. Over priced for crappy and incompetent service.