Safelite AutoGlass

I had a stone chip on front windshield repaired recently, windshield had a chip from just over a year ago repaired at Safelite too. Both jobs were done with excellent results. I love Safelite, easy to make an appointment, a fair price, I know it will be done right, the windshield is safer with the windshield repaired. The staff are friendly and knowledgeable. I like the fact the cost of repair can be applied to a new windshield, and the national warranty. Safelite is the kind of company I like to work with.

Fantastic service. The technician called, he is on its way to me. He was very professional, nice and friendly. I did not know that I have a free windshield replacement. He called his dispatcher, he called my insurance, he provided me as much as possible help. He saved us a lot of money. I will highly recommend this service.

HORRIBLE EXPERIENCE DO NOT USE THIS COMPANY FOR YOUR WINDSHIELD NEEDS THEY ARE OVER PRICED AND DO NOT USE QUALITY MATERIALS.
My window was replaced a couple of months ago after a failed repair. it was replaced the first time, but I saw what looked like a of peace rock or tar that was stuck in the window. I called the next day and they sent someone out who replaced it again everything was fine until less than a couple of months into that SECOND windshield I walked to my car and saw a straight single crack from the lower edge of the driver side. I called immediately and they set up a time to go to the shop to get it inspected and replaced under warranty. I was not worried since my glass looked like it was a stress crack but when I got to the store one guy came to inspect it and said there was a little chip I disagreed because I could not see it and the manager came looked at it for a while and also came to the same conclusion. In my experience and according my research with other professionals in the industry a chip in most cases will expand to multiple cracks outside of the chip but my glass was not a chip but a single line crack from the edge of the windshield. I think that decision was more beneficial to the local store than the customer because I had to file a claim.
I will not use your company again and I will also file a better business bureau complaint and others with bad experiences should also consider do the same because your companies glass is not of quality material and is well over priced compared to your competitors thank you and good bye.

#258
So wouldn’t ya know it. Someway, somehow our brand new windshield got a ding with two pretty little cracks coming out each side. Safelite has a process to repair small ouches in glass. I didn’t want to have the windshield changed out so the repair it was. Safelite handled everything, even with the insurance company. The appointment was set, the tech called before he came and even showed up early. Time will tell if the repair holds up. If not Safelite will be changing out the glass. Very professional and our tech, Alex, was very nice. They even come to you to do it.

I did not expect for more things to be broken when the tech left then when he arrived. My back glass had gotten smashed and needed replacing. The rear gate was working perfectly and the gate panel was fine before the service. The tech collected his payment and left and my gate no longer closed and the panel was now hanging on the door several inches from where it should be. I was told it would be 4 days for someone to come back, and then when the tech finally did come he didn’t want to fix it. He was told over the phone to stay and fix it as well as how. He finally got the door to close but the panel was «not an issue» he got it back on a bit better but a lot of parts were cracked or bent by a tool. My now 2014 truck looks like it’s trunk is much older. And the glass that was used was not the same one that I was told would be put on.

The only calls I ever received back were calls to try and convince me to see things their way — there was no attempt to resolve the situation they placed me in. In the end, I called the dealer, who said my truck was just fine and they installed a windshield for me in 30 minutes.

Just got my windshield replaced by a man named Van Prom. He was very friendly and had my windshield replaced very quickly at my house. Took about 40 – 45 mins. Windshield looks great and I would definitely use safelite again.