European Specialists

I took my Mazda 3 (yes, not european) in last week for some suspension work at the recommendation from a colleague. The technician who helped me, Tom, was great. He communicated well, and explained what was going on and their recommendations. Overall, the price for labor was very fair, and most importantly, my car sounds like it did the day I bought it. I would recommend these guys to anyone, and I will definitely be back.

After having a very disappointing series of issues with Audi of Wallingford I needed to find a new mechanic to service my Q5. I spoke to Tom at European Specialists and was immediately impressed and relieved that I had found a new place to go for service. I booked the appt with ease and brought my car in to have my brakes done as well as have them look at some other possible issues with the car. I was also provided with a loaner. Within 3 hours I received a call stating everything was completed. I only wish I had known about European Specialists years ago! Thank you again!

My boyfriend drives a 2005 Saab 9.3 that’s his baby and he will not take his car to anyone else. They are incredible with the work they do and its definitely worth every penny of you drive a finicky car. I am frequently at the garage with the Saab for even oil changes because i know they will alert me to potential issues that other mechanics may not be able to notice because of how quirky the car is. They definitely go above and beyond to do the job seamlessly every time and they have never disappointed us. My only qualm is that i drive a 1997 Chevy cavalier and I’m pretty sure they don’t do work on those. I would recommend this place to Anyone with a European car, especially a Saab.

So I have lived in the area for 7 years now and really didn’t have a reason to try European Specialists. I purchased a 2007 750 LI BMW. I needed a oil change and brake fluid flush. But the real reason I needed to go there was my right passenger front door soft lock wasn’t working and my door wouldn’t latch closed. So I was driving the car with some string to keep the door closed. after the string broke 2 times and the door opened fully on 95, I figured I better get it checked.
I had a feeling the price was around 1k to get it fixed as its not just a door lock, its a BWM fancy lock that has a brain and computer chip the controls the entire world.
So being in trouble already with my wife over the price, Tom called me from European Specialists after I dropped it off.
Now rewind 35 hours. I made a appointment on the computer to drop it off. It was confirmed right away after making it. I was off that day so I called and asked if they could take me in today vs tomorrow. Tom said I am sorry but monday’s and fridays are booked. I said no worries and will see you tomorrow. I dropped the car off and the first person who I met was Tom. Extended his hand and said good afternoon. He explain what they would do and start in the morning as I was dropping it off the night before. Two other guys introduced themselves to me as well. I was surprised of the service offered. I am in the hospitality industry and understand service and the value of WOWing the customer and creating raving fans of a business.
So now its Wednesday afternoon and here comes the call from that number that is going to cause me a fight when I get home with my wife over this 1.3k invoice that Tom is going to tell me about.
Tom said I have bad news and good news. I said Tom, I am in trouble with my wife already so don’t kill me on pricing.
He explained the oil change and the brake flush was completed. I said great.
Now whats the bad news…
He said I can’t fix your car. I said ok but why. He said there was a recall on the lock and we can’t fix it, but take it to BMW with this paper we printed out and the will fix it for free as it is a safety recall.
I was like no F… ing way.
So think about this…
In todays world everyone is looking to make a fast $$. Most would never know if there was a recall or not. They could have replaced the part and my invoice would have been 1k +.
European Specialists did not do that. They had integrity. So that 1k+ invoice that they didn’t collect because of their honesty, will become 10 fold in $$ because of not ripping me off.
There aren’t too many people or companies that that would have done this.
Thank you again for doing the right thing and to know there are still companies and people out there that are honest.
Thank you !!!

I’ve had nothing but great experiences with these guys. Most recently I took my Mini Cooper there to be serviced. I was extremely anxious about the whole ordeal because I’d already done my research and knew that I was likely facing a $ 2500 repair bill due to the specific issue with my car. Sure enough, they diagnosed my Mini and gave me the bad news.
However, their Service Writer kept me updated every step of the way, and went the extra mile on a number of occasions giving me info on possible recalls in the future for my car, warranty coverage possibilities, etc. I felt like if I’d taken my Mini anywhere else I definitely would have not gotten the great service I’d had at European Specialists and I know I wouldn’t have left with as much information I have now on my cars issues.
All their staff were extremely friendly and very patient with me and my gazillion questions.

Very savvy staff, they are excellent at what they do. They were very accommodating and accomplished all 5 things on my list of car issues with a good and honest explanation for each issue. If you have a European car this is the place to go.

I have been a customer of European Specialist for years and can’t rave enough about their service and professionalism. They always inform me along the way as to the repair and cost associated. Nothing is a surprise — the service advisers contact me if an unforeseen element would alter the original estimate and await my okay before they proceed without authorization. Just recently I had them install Nokian snow tires on my SAAB 9.5 and I just want to note how pleased I am. John (the owner) said I wouldn’t be disappointed and he was on the button. I travel about 750 a week in all kinds of weather and with this unusual harsh Winter, these Nokian’s have been a life and stress saver. Even in dry weather conditions, the handling of my auto has been outstanding. Slightly more expensive than my previous brand, but worth every dollar more. I just recently placed four snows on my wife’s Toyota and she has noticed the difference also. I will never again buy anything other than Nokian tires.

Just as an example of how unprofessional the business is, the owner just wrote me on Unilocal and said «sorry you expected us to work for free.»