Enterprise Rent-A-Car

I made reservations on July 21 and was assigned Confirmation No. 1SF7KP. I called the Branson MO Enterprise location on August 17 (date of reservation) at about 9:15 AM and was told by Glen they would pick us up at 10:30 AM — kind of late I thought. He called me at about 10:45 AM and said it would be 15 minutes before he would arrive. He did so at 11:00 AM, with another customer in the car. Upon arrival at the office he walked off with the guy and just left us standing at the car. He took care of him first and we ended up served by an employee named Sam.
She looked out in the lot and offered us a pickup truck which I quickly declined. We ended up with a Dodge Charger which we rode in to the office. Why the the hell would I want to drive a pickup truck on vacation? The car was not clean and even had mud in the trunk. The windows had not been cleaned in a long time.
Very poor service on the part of this Enterprise location. The treatment we received here is not of the caliber that we have experienced at many other Enterprise locations we have used over the past three years. Someone at Enterprise headquarters needs to change the status quo of this location.

Great service. Glenn was so friendly and helpful. We appreciated his customer service. If you need a rental, this is the place. And they will pick you up.

I got a crew cab new dodge pickup for the weekend for $ 9.99 a day. Such a deal.
Enterprise has the best rental deals of any car rental place I know of. We rent about 15 times a year and use them whenever we can.
They drive to you and pick you up and bring you back to the rental place, you sign the papers and off you go.
When you return the car, they drive you to your destination and drop you off. Tips. Always ask for the smallest car and they never have it when you get there so they give you a bigger car at the rate for the smaller car.
Very often you can rent a car on weekends for $ 9.99. always check for this option
This pick up and drop off is no big deal if you are flying into an airport (where else would fly into) and will be flying out of the airport BUT think!!! If you use the hotel shuttle to pick you up at the airport and to drop you off, you can rent for 2 less days. Even better, if you are staying for a while you might rent for 2 or 3 times and have the rental place picking you up and dropping you off and save even more.
The founder of Enterprise was a fighter pilot in WW2 who flew off of the USS Enterprise (a member of the greatest generation) and is one of the reasons you are not speaking Japanese today. Give him your business.