Enterprise Rent-A-Car

We have business elite status with all the major car rental companies and have been a customer at Enterprise Brattleboro for a few months (switched from Avis Brattleboro) and it has been a extraordinary and great experience.
Anthony and Ryan who run the shop are always professional, caring and go out of their way to provide a welcoming personalized experience.
The pick up /​drop off service and their drivers is a unique plus and are always professional and on time.
This location, it’s management, staff and vehicles have consistently delivered and executed an extraordinary experience and is the standard that all other car rental companies be judged. Enjoy !!

Not so much a reflection of the Brattleboro Enterprise business but of Enterprise as a whole. I booked a car this morning at 8:15 AM for 9 AM pick up — 3 ½ week rental with the option to extend. Mechanical emergency and family medical issues required I have a car quickly. After receiving conformation I got a call from Anthony at the Brattleboro office saying no cars were available until «maybe 5 or 6 PM.» He could do nothing else for me, and was unwilling to try to assist bringing in a car from Keene or Greenfield. I called corporate back and they said there was nothing they could do, either, blaming it on communication between the franchise and corporate. So, I ended up booking with U Save Car rental in Keene, NH. Beautiful car, OUTSTANDING customer service, and a better price for a whole month. 603 352 7900 — I highly recommend you do not waste your time with Enterprise. BTW, when I stopped by the actual location on Saturday to get information and a car, the guy locked the door in front of me and suggested I «look on line.» Nice.

*My experience was absolutely awful*.
We walked around the car and Ryan, the representative told me «not to worry about any scratches less than 4 inches or that don’t go through the paint». The car had tons of scratches like that, plus some dents, that Ryan and I both noticed. Stupidly, I didn’t make note of these on the rental form, since Ryan said they were «no big deal», but I don’t think it would have mattered: if I’d noted any scratches first thing, they would have found one we missed. (Tons of people on the web report that exact sequence of events.)
The day after I returned the car, I got a call about a «big dent on the bumper». Nothing dented the car — anywhere! — when I had it. When I returned to Enterprise to look at the car, they pointed out a scuff mark that might have been dirt, and a tiny spot on the bottom of the bumper 2 or 3 millimeters across. (This time, I brought my video camera.) I’m sure I wouldn’t have seen something so small even if I’d been filming when I initially inspected the car.
Now they say they’re going to go after my insurance company for money to cover the «damage». With luck, my insurance company won’t pay out, but I’ve already called them pre-​emptively to warn them. With luck, my rates won’t go up because of this chicanery.
*Google Enterprise before renting from them.* The number of results about scams is enormous. This is just one of many, that’s fairly representative:
TLDR:
1) *Avoid Enterprise*.
2) If you must rent from them, photograph every inch of your car, inside and out when you rent it and when you drop it off, but even that may not be enough.
3) Do not let your guard down.
4) See 1)

I had an accident the day before the Snowmageddon of January 2015 was supposed to materialize, and needed a four wheel drive rental PDQ. Our insurance company contacted Enterprise and got the ball rolling. When we talked to Enterprise ourselves, the only 4WD vehicle was a F150 pickup with extended cab, and they had it available immediately.
We got there just a few hours after the smashup, and I went in to rent the truck and had to wait while the desk person finished their conversation with someone who did not appear to be a customer. Just as I was about to cut in, he finally turned to me. After that point everything went very easy-​peasy, the pickup was brand new and beautiful, and we got home before the snow.
Upon return, again everything was very easy, no hassles. Different guy, asked me if there had been any problems, how was the service, etc. I told him about the first guy and he said, «How can we make this right?» There wasn’t even anything to make right about it, but his making the offer pleased me even as I turned him down. I would absolutely do business with this Enterprise location again, if I were in another unfortunate situation that required a rental.

I have read the previous three reviews; all I can tell you is that I had an excellent experience. We needed a car just for a day, I called the night before and we were all set. We got there shortly after eight and the car was ready, had about 5000 miles on it so it was really clean. We returned it later in the day without problem. The rental agent could not have been more helpful and the entire transaction went without a hitch.
The above was in August. In mid-​September in Stamford I wanted to rent a panel van. Neither Budget nor Avis would rent me a panel van unless I was a commercial customer. They both tried to rent me a ten or twelve foot moving truck but that is not what I needed nor wanted. I didn’t bother to call Hertz. I called the agent at the downtown Stamford Enterprise and told him I wanted a panel van and it was ‘no problem’. We got there at eight the next morning and got a very new Nissan panel van. We returned it the next morning. The three agents we dealt with were helpful and did not waste any time.
So based on these two experiences my first choice in the future will be Enterprise.

Update… Enterprise corporate contacted me today and made things right. I would upgrade my review to 5stars for Enterprise as a company but am keeping this review at 3stars to reflect this locations lack of planning which seems to have led to my reservation debacle.

Enterprise was very helpful and very accommodating. First trip to VT with a 4-​month old and they picked us up at the Amtrak and then let us keep the (really nice) car they picked us up in b/​c we’d already installed the car kid seat. Really, they made it very easy for us and the price was quite reasonable compared to other options. Thank you Cari and Enterprise for such a pleasant start for our trip!