Apple Store

tried to drop off my macbook pro for repairs (had a ticket from a genius appointment). was told that it would be just a drop off, they would overnight, fix, and overnight back to wherever i wanted.
waited about 20 mins when a genius tried to give me someone else’s macbook. told them why i was there again and after almost an hour of back and forth, she told me that i’d have to pick it up at the apple store. told them that was not what i was told. she literally said, «that’s them and not us». she goes on to say that they would call me to confirm and figure it out for me the next day. 4 days go by so i call and my macbook is still sitting at the apple store. terrible.

My mom went in to get her iPhone contacts back because it was accidentally wiped. She has an iPhone 4 (trying to get her an upgrade) and her home button would not work a lot of the times. She went in and they basically told her that her phone is too old and they kept telling her to press the home button when it would not work for them. Do they not know that the iPhone has an assistive touch option where you can put the home button on the screen? She walked out without any solution. The contact recovery I understand, but they did not help her put assistive touch on which is confusing to me. I thought workers would know that there was an option for that instead of just telling people that their phone is too old. They also asked her how she could handle the home button not working. I’m really surprised at how unhelpful they are especially with such a simple solution they could have helped her but they didn’t. Either they are really inexperienced, or they want her to hurry up and buy a new iPhone. I actually might get her a Samsung instead since iPhone home buttons seem to stop working after awhile. I’d rather not spend hundreds on a phone that stops working with a support that does not really support.

They were helpful. I just have to wonder if there is a better way to do things. It always seems like mass chaos when I go in. There need to be rooms for the classes, maybe a divider for the tech services. It’s always loud and crowded. Finding someone to help you purchase items can be hard too.

My phone was messing up, I went in there and they replaced it no hassling or anything great service

I don’t even use Unilocal.I’m going out of my way to say the help I got was the shittiest I’ve gotten in a long time. I bought a 300 $speaker here one month ago, it wouldn’t hold a charge and I only wanted an exchange. Nope they don’t carry it anymore and «there is nothing they can do to help me sorry» so fuck them. Apple is overrated

You can definitely tell the Jobs era is OVER! The service used to be good never great at this location. But it is an entirely NEW COOKIER level of crappy. Walked in to buy an iPad mini & literally a dozen employees standing around doing LITERALLY NOTHING. They really have their heads up their Tim Cook. Just reaffirms I was right to sell all my Apple stock when it was north of $ 110. Shame, a great man died & his company died with him — they just don’t know it yet.

I’ve been coming here for years, and it’s my favorite Genius Bar by far. I’ve never left without having my problems addressed and fixed to their fullest ability. I usually just go to whichever Apple Store is closest, but even now that I live in Hollywood I go back to this location any time I need something important fixed. Today in particular came here to get my phone and my Mac looked at, and Hayden was extremely helpful. He gave me step by step instructions on how to fix the battery issues I was having with my phone, and he went out of his way to see if there was anything he could do to fix an abnormal scratch on my Mac display. He ended up saving me nearly $ 500 in repairs. It’s the Genius Bar and employees like Hayden that keep me a loyal Apple customer! Thank you!

I made a reservation for the Genius Bar and got Andy as a service person. He’s incredibly nice and provides really good customer service.
Tip: I dropped off my laptop for repair. It took about 3 days for them to have it repaired. I came in on a week night– I checked in and was told to wait by one of the Apple Tv’s and that someone will be right with me. 25 minutes went by before they told me that my laptop is on its way out. Be prepared to wait at least a half hour just to pick up a repaired device.

I stopped in last Wednesday to pick up a MacBook order I placed online. When I walked in, I was not greeted by any of the associates standing near the entrance, though they did not appear to be helping anyone, just using their work iPads. This wasn’t really a problem as Apple employees don’t usually greet anyone that walks in…
I went near the Genius Bar in the back because there were plenty of associates standing around there, most without a customer in front of them. I approached one of them that was talking to her co-​worker and I waited until they were finished before approaching closer. I let her know that I had an online order to pick up, she asked me to wait in a line by the center desk. I waited 10 minutes… then 5 minutes… I noticed that most people in the line I was waiting in were picking up items left for the Genius Bar to repair, so I grabbed another associate nearby and let her know that I just had an online order to pick up. She told me to wait there and someone bring it out… Another 10 minutes goes by.
I waited 25 minutes to pick up a MacBook that I already paid for, I left work early to make it there on time, and I was trying to make it out of there in time to grab some food before everything closed, but by the time someone finally helped me, it was 30 minutes past and the mall was closing in 5 minutes.
I was passed from person to person and essentially ignored for 30 minutes as I thought I was going to be attended to. I was only attended to after I sought 4 separate associates out on my own and getting them to help you is like pulling teeth. I’ve never been more disappointed in a store before — overall, a horrible experience and I will not be back.

I had issues with my phone. I even called apple support and they tried to help, but nothing was resolved. I expected not to really get help just walking in without an appointment at 3pm on a Friday. Luckily they weren’t busy and the customer service was impeccable. Allison helped my sister and I. We both had slightly different but both complicated issues. She was so patient with all of our questions and helped us both until our problems were settled. Thank you Allison!

I went to this location on 4÷13÷16 at around 8 PM and customer service was absolutely AMAZING! Definitely one of the best experiences I’ve had in a long time. I am very impressed and want to thank everyone who helped me.
I went to the store because my keyboard for my iMac stopped working suddenly. I had tried making an appointment online to see a technician but there were no appointments available for 2 weeks! So I decided I would bring my keyboard in to test on the store’s iMac to make sure it was just the keyboard and not my iMac and then I would just purchase a new keyboard if needed.
I was helped right away when I entered the store, the woman helped me test my keyboard on one of their iMacs. It wasn’t working so she said that she will see if a technician can look at it. We went over to the Genius Bar and the woman said there were no technicians available, which I figured since there was no appointments for two weeks. She then said she would see what she could do. She was able to find a technician to help me out! He checked my keyboard out, tested it, and then said he would give me a free replacement keyboard! I was shocked and beyond grateful.
I definitely highly recommend this location and I will definitely be returning to this store in the future. Thanks everyone that helped me out tonight and making me feel so welcomed. You guys rocked!

Honestly love this location, they take really care of their customers. I came in to get my phone repaired and luckily was covered under the one year contract I was able to get a whole new phone to replace my old phone that was looping which is when it keeps restarting without being able to get to the home screen.
Sure the wait times suck but the guest service is on point.

After the iOS 9.2 update in October, my iphone 6 started freezing and and it became glitchy. I spoke with Apple support several times on the phone over the last few months, and every time their advice was to «go to a genius bar to have the phone repaired because it seemed like damage» or «back up the phone, and then restore it.» After these options didn’t work for me, I made an appointment with the genius bar to get my phone replaced under the warranty.
I have always avoided visiting an Apple store because as I’ve gotten older, I’ve become nervous around crowds (ok! ok! That’s a bit dramatic). When I walked in here on Saturday, 03/​19/​2016, I felt a little nervous, but confident because I had an appointment at 12:50 pm, when I saw how crowded the store was. I walked in at 12:35 pm, and checked in with the genius bar. I was told that there would be a little bit of a wait because they were crowded. I was irritated at first because the appointment was later than I wanted it (I had other stuff to do!), but I didn’t want to make a stink about it so I sucked it up, and politely asked if they could give me a brief ETA. The guy couldn’t and seemed irritated that I felt I had a right to ask, but I decided to just deal because I needed my phone issued resolved.
Within 5 minutes, I was told to sit down and wait, when I was approached my Matthew at around 12:42 pm. Not only did Matthew see me BEFORE my appointment, but he also went above and beyond to resolve my issue.
He was super helpful, and told me that there were notes from Apple support that I had been approved for a hardware repair, which turned out to be a fancy way of saying they were going to replace my device. He helped me set it up and went through instructions on how I needed to restore my phone once I got it home and hooked up to wifi. Matthew was awesome and for his customer service alone, I’m giving this store 5 stars. Well deserved!!!
Thank you Apple Store in Brea and Matthew, of course.

After sitting on hold for 45 mins and reading all these bad reviews for Brea I hung up and will try the Cerritos store since they had better reviews. Sounds like Brea is a rip off and has the same answer for everyone that the phone has been modified and they don’t want to fix broken screen because the phones are always «bent» so why waste hours to not be helped. Waiting on hold for 45 mins alone is unacceptable. If we don’t use stores with poor service and liars and cheats they will go out of business or change their policy and get helpful people to work in the store. If the owner or manager of the store is training them to act like this heshe should be taken to court for defrauding people into buying expensive new phones they don’t need.
Lets see what Cerritos store customers say.

This update is strictly for Robert.
Considering my horrible service (on my prior review) Robert turned it all around.
My first visit they had me reschedule and they mentioned they would replace my phone.
I was forced to reschedule because we were unsure whether switching the service over to the new phone would be possible considering the late night. I didn’t want to take a chance – I need my phone!
Quickly referring to my last review, as I was stuck in traffic 1.5 hours the I get a call saying they are cancelling my appointment due to a leak. She said to call another store and pretty much go figure it out myself instead of rescheduling me over the phone.
I relayed all this to Robert and he was attentive, he showed sympathy for my wasted time. He was embarrassed at the terrible service I received twice and miscommunication regarding pricing.
We had a tense moment because the pricing was not what I was initially told. He took care of everything and was very helpful. He is everything an Apple genius should represent. I was so happy I grabbed his shoulder and said thank you! Maybe a hug would have made it awkward (lol).
Thank you Robert for your great customer service!

Walked in to inquire about getting my laptop fixed, was given a 2 hour appt. window, which was reasonable. They text you when your spot is available. You check in and they tell you to have a seat at the Genius bar. The chairs are wooden stools, somewhat difficult for a short lady like myself. When it was my turn, the lady next to me was being a little difficult to the Apple specialist. I waited a bit longer, and finally Jean helped me. She explained what she was doing, and informed me on what is next. She was very good at handling the somewhat rude customer prior to me, and she was actually still there when I was done, calling every family member to find out the password to their «godaddy» account. LOL. I had to giggle…

I remember coming to the Apple Store and receiving top notch quality service. Everything was a pleasant experience in and out in minutes. Over the years though their quality of service has gradually been declining over the years.
Worst customer service ever, place is full of rude young workers whom don’t seem to keen on helping customers out.
What took a few minutes, now takes hours what happened Apple?

worst service adiós apple Ellos simplemente están tratando de patrocinar única Sólo para vender cosas sin service’ll probablemente sólo comisiones de ventas

I’ve always had a pleasant experience with this Apple store. Whether I’m purchasing or using their services to fix something of mine, everyone is usually super nice and helpful. Just make sure you make an appointment ahead of time for the Genius Bar as time slots tend to fill up way in advance. When it comes to weekend traffic, forget about being able to get a walk-​up appointment, it’s not gonna happen.
I recently decided to cave and buy the Apple Watch. One of the reps did a great job of showing me all the features, let me try on a variety of different styles and I was hooked. I got my box, paid for my purchases and away I went. At first I was enamored with this digital device. Then after using it for a while, I wasn’t so in love with it.
The watch was probably one of my shortest lived relationships I’ve ever had. It took me less than 24 hours to realize how much I hated my purchase. I’m all about Apple, but I really hated my watch. I decided after sleeping together once, that I was going to give up on it. I repackaged the contents and returned to the store.
It was a Sunday, so it was a mad house. There was a line of people waiting to put their name down on a list to do a variety of things. I put my name down for a return, and they told me that someone would be with me shortly. Within five minutes, a nice gentlemen called my name, scanned my receipt, checked the contents of the box and refunded my card. No fuss and no questions. He asked if I needed anything else with a smile and I was on my way.
Though I didn’t like the product, I was still happy with the service I got with the store and the employees. I like that there are ton of people working at any given time, eager to answer questions or show you how something works. While traveling internationally, I’m always excited to see an Apple store — they have free wifi, so it’s a perfect place to download e-​mails, directions or info on your next destination. Just another reason why I’m a fan boy of this brand.

Oh dear, although I had a very pleasant experience with Nick (the lovely technician who helped me) at the Genius Bar, the final outcome was not so pleasant: my MacBook pro’s hard drive crapped out. And to add to that bad note: I haven’t backed up my data… Ever. Lol!
Rewind to yesterday morning, my MacBook was acting all wonky and I had to force restart it. I’ve done this once before and had no issue but this time there was a serious issue. It wouldn’t get past the Apple screen and the loading bar only going to half before freezing. So I tried a safe reboot with the data showing to see if I could find the issue… Bad idea. If you look at my photo below you’ll see what I mean. My poor MacBook went on like that for –no exaggeration– 5 hours before I had to just shut it off. Of course, now I’m in panic mode and immediately jump on my other MacBook to schedule an appointment at Apple. 10:15 am 5.23.15 — that’s when I went in and got the devastating news.
Nick was so great and explained everything to be in language I could understand and assured me it wasn’t something I did wrong to kill my hard drive; sometimes hard drives just die. He gave new two options: 1. Apple can repair but would lose all the data on the drive or 2. Take to an authorized Apple repair shop and they can attempt to save the data. Thanks Nick!’:)
Now I’m on my way to go save my poor Henry (my MacBook lol)!!

Waited long enough for the 2015 model 13-​inch MacBook Pro. Well, it’s finally here. So, I’ve ordered myself an MacBook Pro to pick-​up from the Brea location. When I got to this store, I was greeted by their employees, and I’ve let them know that I’m here to pick up my MacBook Pro I’ve ordered and paid for it online. The process was pretty quick.
This is actually my very first brand new Mac I’ve ever got. I’ve decided to open up the box and set up my Mac in the store with some assistant from Eddie. He was very helpful helping me set up my Mac and gave me some cool tips. Thanks Eddie. I really love it. In fact, I’m actually writing this review from my new Mac.
With every Macs and iOS devices, it comes with some cool softwares like iPhoto, iMovie, iWork, GarageBand, etc. If you’re into Microsoft products, you’ll be paying more money in their software. It’s not worth buying anything from Microsoft. Apple is an winner.
Overall: Great products, great employees.
Highly recommended!