E-Z Mail Etc

If I could give no stars I would. Yes the customer service has improved a bit but they go through employees so much that by the time one person is trained enough to do the job right there is another new person who can’t seem to do the basics. They also advertise that they do notary and have UPS service but you can’t always get notary and they don’t even have a contract with UPS. Perhaps that is because the owners there have not updated the place and expect the employees to run it without proper supervision. It might be convenient to go there for your shipping but I would suggest to go to the Fed Ex store on Imperial or a contracted UPS store if you want to be sure that it’s done right. I have moved on from this pretender.

Very easy, staff is always very quick, very helpful. They can accommodate just about everythin here and its alot faster than hanging out at the post office.

First off I would like to say that everyone is entitled to their own opinions. That being said I am shocked to see any negative reviews on EZ Mail. My experiences here have been amazing. Both with the owner and the amazingly sweet and helpful young lady who works there now have been so professional and kind. I am a 42 year old woman who has lived in Brea for over fifteen years. Unfortunately I have become ill and so can’t go too far from my home. I started going here to utilize their fax services. Then I started utilizing their usps and ups services. I also have purchased some items there. Every time I have used their services the owner has been beyond friendly. She would take time out of her day to help me figure out how to send my packages and even looked up online a medical center in another state that I was having trouble faxing to. And now that there is a new employee there I am getting the same service. She is so kind and helpful, and yes she has a baby with her. It does not affect service whatsoever as I have been there multiple times and each time has been smooth. I personally believe that the fact that the owner allows this makes me want to utilize this place more. Unfortunately, some people in the «Brea Bubble» are clueless to the real life struggles of the rest of the world. The fact that a person would be allowed to bring their child to work shows without a doubt that the owner has a good heart and is extremely caring. I believe that there would definitely be a compelling reason if they were not kind because it goes against their inherent personalities. So as I stated everyone is entitled to their opinions and from my interactions at EZ Mail, I can say they are awesome and so helpful. I will continue to use their services and I hope others will give them a chance too.

LOST MY PACKAGE!!! Extremely unprofessional, lethargic inexperienced employees. The lady that helped me was also caring for her baby child. Very unprofessional! This facility also ending up losing my package and I had to pay over $ 500 for the contents that were inside. When brought to the owners attention she was unsympathetic, rude and flat out just did not care and did nothing about it! Currently in the process of going to small claims court with this facility. Take your business elsewhere!

I thought I would never go bake to this business because of a very bad service with the old owner.
When I say the new management sign I said I would see what ahs changed.
Everything was great! Shalini was so warm and inviting when I walked in (what a big difference from before) she made you feel welcome and caring.
So who ever had a bad experience before with the old owner come back and try it again and you will be glad you did.

I was highly surprised with getting a greeting and smile upon arrival. Despite the fact that the young lady was busy with others. The last time I came here was a year ago an it went horribly wrong. I thought heck let me give it another try, to the reason being the convenience. To my surprise I am here writing a review right after leaving from the store. I have to admit a bit pricy but with the service given, its worth it. I do apologize I forgot her name. But great job thank you. Made my day a lot better.

Needed to get something printed, make copies and mail something out with priority and tracking. I had gone to my local post office last week to send something out and was greeted with a long wait and bad attitudes even though I was patient and friendly. Bummer — Bad customer service disappoints me so much. This time I decided that I’m going to try visiting a mail center instead and I’m so glad I did. I’ve read the recent reviews for EZ Mail and decided to try them. I was greeted with smiles and a sincere willingness to help me with what I needed. The owner is awesome. Everyone who came in after me was greeted with the same warmth and I could tell she actually knew some of those who have PO boxes. It’s nice to see someone who appreciates their patrons. I also heard her talking to another couple and making sure she listened and understood their mailbox needs and offered them a special promotion to make sure they got the best value. Anyways, I got my printing, copies, and important docs out along with GREAT CUSTOMER SERVICE from none other than the owner. Pretty awesome! Thank you EZ Mail Brea for a stress free experience! They offer a lot of other services like Notary and packing… I will definitely be back!

I went into EZ Mail the other day and was a little apprehensive due to the reviews I saw. What most people don’t know is the owner that treated everyone poorly sold the business and new owners took over the shop. The new people are kind, friendly and very knowledgable. I will use them any time I am in their area and need their services. Check them out yourself, you will be glad you did.

Shalini, the current owner/​manager is the BEST. She is very helpful to her customers. I use EZ Mail for ALL of my shipping and I wouldn’t go anywhere else.

I needed to ship something back to Chicago And found this place on Unilocal.Totally disregard the previous reviews. It’s under new management now and is the best in and out service. I didn’t know which shipping method to use and the new owner Shalini was so helpful. She found me the quickest and best way to ship my things out in time.

I was reluctant to go back to this place because I had a very bad experience with a former owner but after seeing the «New Management» sign, I went back today and was greeted by a very friendly new owner, Ms. Patel. I would definitely utilize this place again. Thank you!!!

Michele B. is correct. I just got back from E-​Z and this is I think the first Unilocal review I have ever written, as the owner, Shalini bought the place out just a couple months ago and should not be working under the dark shadow of the former owner.
Shaliini was warm and friendly from the first call I made (a test after reading the reviews, Michael B. I had not noticed) and thought to myself, «hmm, maybe somebody got the message?). When I got there it was nothing but warmth, good humor and actually fun. When I mentioned Unilocal Shalini told she had just bought the business around late July or something and the old reviews were hurting her.
Give her a call. Give her your business. She has clearly earned it and you will have a very positive experience. Not fair she is «punished for the sins of others». If there were a 6-​star, I would give her that rating.
Dr. Howard Chudler
Brea, Ca.

She is as rude on the phone as well as in person.

Horrible customer service! I had my package ready to go, with a prepaid label. Decided to try a local small business instead of USPS. The man at the counter said he would need $ 1.00 for the service. I figured, with the price of gas, fine. So I hand him my ATM card and he says they will have to charge me another fee to use ATM. You know what? Never mind. I will take my package to the post office where they actually care about customer service.
That was the first and ONLY time I will ever set foot in that dump.

Posted for my Mother without means to internet access.
Unfortunately another horror story … see a pattern folks? I needed to make photocopies of some documents and mail them immediately as the neighborhood Postal Carrier had already come and gone for the day.
I went to EZ mail to accomplish these tasks. After making the photocopies, I was using the EZ Mail counter to fold /​stuff my envelopes for mailing. The Owner got indignant …“you need to get your stuff off my counter” yet there was no one else in the place! In my mind it was a very rude tone… maybe that is just how some Asians come across (not meaning to /​cultural thing) I didn’t say anything, but in the back of my mind I went hummm???
After completing this task I asked the Owner if the outgoing mail had already been picked up,” YES!” Before I could even get out the door here walks in the Mail Man! I returned to the counter and asked why did you lie too me? What kind of business do you run here, how can you treat your Customers this way?
She claimed «I have to pay for the Post Office to come here twice in one day» Maybe true, but obviously this psycho already had mail from other Customer which necessitated her calling the Post Office to make a 2^nd trip. Were the three envelopes that I needed to mail a tipping point for her sanity? Then she says «You leave or I’ll call the Police»
Total Nut case!

The rudest, nastiest woman I HAVE EVER MET. Borderline psychopathic. Went in to ship some Fedex packages and she yelled me out of the store. Unbelievable.
Fedex uses them as a drop spot, but if your not what she calls «a paying customer» she wants you OUT OF THERE.
Wait, come to think of it, when I PAID for a set of envelopes a few weeks back, she was just as rude. Ditto on the time I used her as a notary. Awful.
never mind.
What kills me, that besides a few faded notecards, a couple of cheezy plastic ring fobs, this woman has nothing to sell BUT customer service. What is going on in her twisted mind?

Very small mailing supply shop. I went in here to send a package UPS and to mail a letter. They were very helpful with helping me package the samples I was mailing, and putting together the mailing labels for me. They also threw in a stamp which I forgot on the letter I was mailing.

BOOO this place is not into customer service. They are rude and not even there during the business hours they list.

Do not give this place your business! The owner (female) is extremely rude and prices are outrageous. I don’t understand how this lady stays in business. I witnessed this owner refuse service to a customer over some simple questions the customer had.
Seriously, don’t go here!

This is the third time I have gone to this business for notary service. The owner, who is the notary, has always been surly and uncooperative. Today, she was even more surly… Don’t go here for good service
I HAVE to change my review… PLEASE reconsider this place… I had to get something done fast with a notary… The new owner is FABULOUS… go, use her business… LOVE the owner… wish there were more like her around