El Pollo Loco

Servers at the drive through are rude AF! Never fails, always something missing on our Oder! Get your sh%t together!

Drive thru on a Monday evening was a 30 minute wait. Couldn’t leave as we were trapped in the line. We watched the timer hit 10 min on the car ahead of us. Never again.

Five stars again!!! This time for the great service from Yasmin who took our order and for Ethan you made sure the place was clean! He even walked around offering condiments and complimentary churro bites (which where really yummy). Thank you for the yummy salad and my daughter had a delish avocado burrito… see y ou next time.

My fiancé just stopped by this location. The girl in the drive thru was rude and got our order wrong. When he asked for more lemons she looked at him like really. I didn’t recieved a receipt for neither of our orders as we went thru twice since we forgot to order something else, so I don’t know the girls name. Not happy with our food or customer service we recieved.

If you don’t like your job find a new one! Rude employee named Katrina needs to realize that this is a customer service job. #ghetto!

It’s hard for me to give a less than three stars. The experience has to really have been lacking for me to do this. But, I feel that the staff could use some additional training or motivation to give better customer service. Ordered a family special and didn’t get much of a positive transaction. Just felt like I was at the DMV. But, That is pretty normal for fast food style restaurants. The biggest thing is that they forgot one of my side orders. I typically do not get too upset about it, but I feel like this has happened before and maybe it is a standard problem within this location.

Tonight was just really gross. They were out of small side cups, so our sides came on a plate (and they weren’t the size of the small cup, way less). Like use the large and fill it half way?! The cashier didn’t listen and asked for my side order 3 times. My salad had no dressing. The only good part was we used a coupon and paid $ 10 for a 2 person meal. The salsa bar was clean (for once). But the chicken! Ugh! It was undercooked. I’m not a picky eater or grossed out or complaining… It was undercooked. I heard the cook even say «man I have this fire on hot burning the outside crispy leaving the inside slightly raw… But no one says nothing. Because I know it’s better that way because it’s juiciest.» As the other guy laughs. No. It’s not better that way. And clean your grill. My fingers were black from the dirty ash stuck to the chicken skin. I used to love their food. How hard is it to mess up beans, rice and chicken?! Wth happened?!

Slowest service I’ve ever experienced. I understand it’s cooked and not McDonalds, but still. Doesn’t help that staff is laughing and talking while holding food, rather than serving customers.

I have been trying to watch what I eat lately, I was intrigued by El Pollo Loco’s under 500 calories menu, especially the double chicken avocado salad. I ordered it at this location, only to find out when I got home they actually gave me the Ultimate Double Chicken bowl which is almost THREE TIMES as many calories! 900 compared to the 380 of the bowl I originally wanted. I heard the girl behind the counter say something like, «its okay its the same price» when one of the other employees questioned the order. The chicken was quite rubbery and its the only part of the bowl I ate. They did not even bother to double check when they obviously knew my order was wrong. I was very disappointed.

Came here during the day and it was ok. It was crowded and the employees seemed tired and lacked urgency. Other than that, the facility was fairly clean, good came quickly, and the service was nice.
The food was great so I can’t complain much!

This goes out to Stephanie for helping me out with my meal she was awesome! Great customer service… Food everything was on point. She made my day (:

I wish give this place –5 stars, I cant. restroom and store so durty, all workers are unable professional… Bennett there 4 times but never changed I am not going any more.

I used to LOVE El Pollo Loco, then I moved to Brea. This location is just terrible! I’ve never come here and not left frustrated. They run out of stuff, A LOT, employees are not trained well, etc. I just got a salad with the tiniest shrimp ever, all 6 tiny little pieces, basically popcorn shrimp, greens aren’t fresh, just not an appetizing looking salad

Had the rudest cashier girl named Liz. Run if you see her. She raised her voice at my dad and gave him attitude as well as all the elderly people there.

This is your friendly neighborhood chicken connoisseur… Here to report from a nearby business who often visits this location. I have to agree with 100% of the collective reviews in a negative aspect for this location. Poor time management, employee effort and urgency towards customers during the busier hours. Please review this and make changes for the better. I love chicken to death but this place may turn me into a steak eater!!! :(
With love,
Chicken McLover

A few weeks ago, they got my order wrong. When I pointed it out, the girl (who was texting on the side) was so bothered and aloof. Sorry to bother you in the middle of you texting conversation…

I waited about 10 min for them to take my order through the drive thru and when I asked for something the lady said «what?!l» instead of «im sorry?»
And now I’m waiting for my food and it’s been too long of wait. I don’t think I’ve waited so long going through a drive thru.
…I’m still waiting

Every time I come here, whether dine in or take out, it takes ten to fifteen minutes to get my food. When I finally get the food, it’s always wrong.
Sadly it’s the closest one to my house and I keep going back thinking they’ll pull it together by my next visit… It’s been about a year’s worth of visits.

Needs to open on time. When I worked nearby my lunch was at 10am.
Guess what this place opens at 10am also. Perfect.
The chicken is good here, and absolutely love the sauce bar. Simple and not over complecated. What I dislike is the pico de gallo… Super watered down.
Gets really busy, great place for a quick bite.

Excellent Chicken. Tender and packed with flavor.
Salsa Bar always kept clean.
Location is easy to get in and out.
Never had a issue with service.