Embassy Suites Brea – North Orange County

This place is awesome. Relaxing n quiet. The breakfast buffet is good with lots of choices.

Stayed here very recently. .Pros.great location. easy access to really good shopping, restaurants etc. Spacious room. comfortable bed… nice view of mountains. .complimentary breakfast is pretty decent. .didn’t participate in complimentary happy hour. so won’t review that.
Cons…ordered a non smoking room. but pretty sure it was a smoking room at one time. bathroom faucets were squeaky. .water pressure changed while taking a shower so plumbing is obviously outdated.some.channels on tv didnt work. can see why they are about to under go renovations. thinner walls… .popcorn ceilings.etc. overall though I would recommend.

I’ve always liked Embassy Suites – this one is great! Close to everything you need – lots of great eateries, shopping, free parking, great customer service, clean, quiet suites, AND it is close to my daughter’s college, and reasonable rates! This will be my go-​to place to stay in So-​Cal.

My family and I stayed here for the weekend, and it wasn’t the best My room was dirty, and the staff was rude but the complimentary breakfast was good.

My company had hosted two events at this location. Both of my experiences were very good.
Parking is underground. Please take note it says embassy court and suites. If you take the wrong elevator, you will end up on the wrong side.
The staff is welcoming and helpful. The hotel grounds are clean and well maintained. The event rooms are spacious and the food catering is pretty good.

Great meeting place and hotel tucked into the heart of the OC. Across from the Brae mall, with tons of dining and shopping close by. The fountains on the first floor are a nice touch to the atmosphere.

From the mment i arrived, the staff was very friendly and at check in, the gentleman went above and beyond to help me with a small issue I had with my Hilton Honors membership.
I appreciated all that he did to help me.
The hotel is very clean, they have a beautiful outdoor pool and jacquzzi, and the awesome breakfast.
I really liked that there was so much shopping and great places to eat and within walking distance.

Warning: don’t ever start here. You will regret!!!
Paid extra for embassy premium nonsmoking suite and we got moldy STINKY regular room with huge water stain on the carpet. When we notify the management, we were told all the rooms were sold out and they can offers us $ 10 for our inconvenience.
We been coming here for 10+ years… Worst costumer service, worst room we ever had with embassy suites.
Time to find a new hotel.

Front Desk was very nice. I had to change my room because it smelled bad and the A/​C was humid in the front and cool in the bedroom. My room was changed with no problem. I ordered wings for lunch. They were yummy. Nice people at Happy Hour. They even had an Ice Cream Sundae set up (for purchase). Love that the parking is free and the mall and great places to eat, drink and shop are only steps away.
This place can use an upgrade, but I appreciated some of its old charm.

Same review posted to TripAdvisor.
Upon checking in we were told that the roll away I had called the property for was not available, in fact we were told they did not have any and the person checking me acted as if I was making it up. Although I made the reservation online I had called the hotel directly to ensure we would be able to have a roll away. I was assured my reservation would be noted and we would have one. Strike 1.
Strike 2– check into our room after walking down a dark, very poorly lit hall to get there to open the door to a nice red stain (see below), and a room that appears they appeared to update via new carpet at some point in the recent past and perhaps new curtains. The room however is an OLD room which has largely been neglected. Furniture was worn, AC unit loud and leaking onto th floor and did not cool the bedroom nearly as well as the front room.
Strike 3 and the most serious one– our bathroom was dirty when we arrived (hair in sink and mirror dirty) so of course you start looking. Upon looking up I was greeted by hair on the ceiling but most unsettling of all with an asthmatic child, was what appeared to be black mold where the wallpaper met the ceiling and also all over the ceiling and it appeared that it had been painted over and was coming back through again. We called the desk and were told the GM would reach out to us the next day and they would have housekeeping/​maintenance resolve… mind you even their maintenance staff would not be prepared to treat this. We arrived back late to surprise surprise, no resolution, no attempt to be contacted by the GM.
Very disappointing stay– this property is old and there is a reason it is one of the lesser expensive options in Orange County, do whatever you can to stay elsewhere. I have reached out to Hilton requesting a complete refund of money paid and Hilton points used/​wasted on this stay.

Rooms are dirty-​ours even has mold :/​The service is decent yet nothing exceptional. A couple of the individual on the staff are rude but it’s the room conditions that are most appalling. I posted a photo of the mold in our room.

**Say at your own risk**
My wife and I where married on the 23^rd of May and decided to stay at the Embassy Suites in Brea due to its distance to our venue. All my family flew in for the event and we had over 20 rooms reserved including a suite for our wedding night. From the moment my wife checked in there was problems. They put her in the wrong room and although this room was still a suite (Cleopatra Suite) it seemed run down. Paint chipping, the faucet never stopped leaking and the furniture was super uncomfortable. This was only the begging of the problems. After we got married and woke up the next day we received an alert from American Express saying that over $ 1700 in charges where processed that morning.
Of course this is exactly what my new wife and I want to deal with after our wedding night.
We went down to the front desk to attempt to solve the problem when we are told that they did not charge anything to our card. This was obviously not the case because it was clearly stated on our Amex statement. After speaking with Andrea at the front desk who was frankly rude to us, disputes where sent in for the 3 charges.
We left on our honeymoon assuming that the problem was fixed. It was not. We get home 8 days later to find that there is still a charge of over $ 500 left on our card that we are not responsible for. We call yesterday and finally speak with someone who seems to know what they are talking about and finally get our first apology for the scenario. Although they can not remove the charge because they have no proof that the room was originally paid for (witch it was, in cash, days before we checked in). Now we have to wait another 6 – 8 weeks for the situation to be resolved.
WARNING, If you are getting married at the MUCKENTHALER MANSION do not stay here!!! Do not let your family stay here. Find another hotel.

Best customer service! We just went and stayed here for our 7^th anniversary which I mention when we were checking in. After dinner we came back to find complimentary champagne and strawberrys with a note saying happy anniversary. Wow!
All the staff was super helpful and friendly. Everything was clean and well kept. The breakfast was awesome! Yummy omelette bar

After being a loyal customer of Hilton and Embassy, I am sad to say that this experience was the icing on the cake. I give Hotels the benefit of the doubt most of the time because I know they have to deal with guests who may take advantage of the rooms and possibly break or vandalize things.
I have been staying at this specific Embassy suites on and off for the past 12 years and always wondered about the Penthouse so on this trip we decided we would go for it and we booked the Penthouse, it was a bad and expensive mistake. When we arrived at our room it was reek of cigarettes although there are a few signs through out the room that say no smoking and I did request a NON smoking room because I have a 9 year old who is allergic to cigarette smoke. That already put a sour taste in our mouth, It does have big sliding glass doors that I was trying to open to get rid of the smell but they were rusted shut, I did manage to open one about 2 inches. On the plus side the room is spacious but for some reason the couch does not fold out into a bed neither do they have roll away beds to offer, very strange especially for the price of the room geez give me something. So their recommendation was to have either my self, my girlfriend or my son push the couch cushion together to make a make shift bed since the room only has one real bed. That is extremely ghetto for a high end hotel yet alone a Penthouse for god sake am I staying at a Motel 6 or Embassy Suites I mean come on if I wanted to sleep on couch cushions I could have walk across the parking lot and slept at the bar. There are stains of god knows what on the walls (please see pictures) wall paper peeling off (please see pictures) and broken tile which my son cut his foot on (please see pictures. The counter tops had seen better days for they were damaged and scraped (please see pictures) along with more stains all over the carpet floor. As the evening came the temp outside drop to the hi 40’s and our room started to become cold, to bad the thermostat only goes up to 76*. We requested a space heater and it did just that, heated a 1 inch space around it, not very efficient at all especially when you are in a room that is bigger then 2 square feet.
To finish up this review lets just say we were happy to leave the next morning and were very tired from sleeping in a cold room on couch cushions not to mention we all reek like cigarette smoke. My tip for you is to stay somewhere else you wont only save money but wont end up miserable the next day.

The good stuff: lots of free parking, Target across the street, spacious rooms and more affordable than other nearby Embassy Suites. Needs help: this hotel is dated, blow dryer was broken, tub barely drained, mediocre service, parking lot views and sparse breakfast buffet. Would have given an extra star or two if front desk clerk would have showed a little concern about room and buffet issues.

Had a very nice stay here. We were allowed to check in a lot earlier than the normal 4pm which was great! After seeing the reviews about some people had about checking in early, I was very concerned. I’ve been able to check in hotels early most places so if they hadn’t this would have been a huge problem, but our front desk clerk was very nice. (I honestly would have given a 5 stars but got very disappointed with other peoples’ reviews and the problems they faced not to long ago).
The place is like a big atrium which makes you feel like you’re truly on vacation. The rooms are huge, they have two rooms, one is the living room with a TV and desk, the adjoining room is the bedroom with the bathroom and another TV. Inbetween the rooms is a bar area. I LOVE the layout. It was clean except for the Ottoman which had a white stain on it… hmmm. Otherwise the room was very clean, as well as the bathrooms.
They have a free cocktail and snack time from 5 to 7pm. Plus FREE hot breakfast! How can you beat that?! Omelet station, pancakes, oatmeal, fruits, pastries, bagels, sausage, eggs, bacon, yogurt, coffee, juices!
We used the pool which is small but nicely secluded. It has a hot tub and a few tables and plenty of lounging chairs. They have a nice gym area. Plus the location is walking distance to the mall, restaurants and shopping center.

I attended a friend’s wedding reception here, so this review is for reception venue only, no overnight stay for me.
There was a one-​hour open bar, with an appetizer table consisting of fruit punch, a large fruit tray, a large veggie tray, and a large cheese and cracker tray. There were also fancier appetizers like cocktail shrimp and a scallop salsa served by waiters on large plastic phở spoons. The scallop salsa was meh.
My friend’s reception was pretty small — perhaps 20 guests, 4 tables — and we were given the «Giza» room. It was nicely decorated with white tablecloth, white and lavender chair covers, and pretty white and lavender folded table napkins.
The dinner was way better than i thought it would be. The new york strip was pretty large (maybe like 10 oz) and pretty tasty! It came with scalloped potatoes and steamed green beans. My friends who got the salmon said it was just ok and didn’t finish their food. I was shocked that my boyfriend wasn’t hungry after dinner, as he often says that they don’t serve enough food at weddings.
Overall, I enjoyed the event at Embassy Suites Brea. My friend said it was very affordable and the staff were nice and professional.
Sidenote — We went up to my friend’s penthouse suite on the 7^th floor for the after party and it was really spacious. The bathroom and bedroom area were definitely a lot nicer and more luxurious than the living room and dining area. There is view of the target shopping plaza from the window.

This hotel has gone downhill sadly. If it was just that my room had carpets that were badly spotted and stained that would be one thing, or that there were missing knobs and hooks from the doors. But the fact that mold was growing plain as day on the bathroom walls and that there was clear neglect of the maintenance and general upkeep of the building is why I am giving it a one star. Also the fact my room smelled of a locker room didn’t help either. Insult to injury was that the breakfast buffet was also never fully stocked of either food or plates/​utensils, etc. This used to be a nice place to stay. Save your money and stay at a motel six.

This was the hotel of choice for our wedding guests and we were able to book blocks of rooms through Andrea Dong. Andrea was SO nice and really took the time to answer each and every one of my (many many many) questions — and I really had so many — but she was so courteous and professional each and every time. We booked the penthouse suite for the bridal party and to get in for the weekend — also as our honeymoon suite for the 2 nights post-​wedding. The penthouse is beautiful, REALLY good size for the 12 girls we had in there prepping for the wedding — the large bathroom was especially useful for getting ready in.
The manager’s happy hour was great — our guest enjoyed that — keep in mind it’s free so you’re really not going to get anything premium. well drinks, house wine, etc. but it’s still a really nice touch and our wedding guests were there a few days before the wedding and had a chance to hang out together and have a drink which was a good time! Also because many were coming from the East Coast, using the pool in the middle of Fall was really nice for them as well and it’s always being cleaned — so it’s really well maintained :)
The breakfast buffet is ON POINT and our guests actually WOKE UP to eat it the day after the wedding despite hangovers, etc!!! They loved being able to relax in the atrium and hang out with everyone who flew in for the wedding — it made for really nice conversation and hanging out time.
The only con I would say about the hotel is with the penthouse suite — the large ceiling to floor curtains were broken so we had to get an engineer in the room each time we wanted it opened or closed. Also, on 2 occasions the water in the penthouse suite was cold — and it would NOT warm up… which made for really miserable showers post wedding =(And then one of the sinks in our penthouse was leaking out of the side… everytime I used it to brush teeth or wash my face, it would start making a puddle on the counter to the side. So it seems it’s in need of some renovations and attention… especially paying nearly $ 1k for that penthouse for the weekend.
But I still gave it 5 stars because it was a great experience for my guests and overall we really enjoyed the space and the service. The staff left champagne and chocolate covered strawberries for us when we returned from the wedding — which was a really nice surprise.

I think this hotel is just okay compared to other embassy suites locations I’ve stayed in. San Francisco, Ontario, Seattle, etc. All have newer and/​or renovated locations.
I’d say this hotel is overdue for a renovation. I’ve been here 4 times over the past year, 4 – 7 days at a time. Each time I’ve been here the check in staff has been friendly and efficient and have been helpful in getting me setup in a good room of available as I’m diamond.
I run meetings here in the hotel generally during my stay and I’ve noticed glasses with lipstick residue (not really clean), some ceiling tiles sagging from water damage, AC units sound like a plane taking off when they startup and then shutoff randomly making loud noise and unfortunately making presentations and meetings difficult at times to facilitate. Especially when it is hot outside and you end up turning off the AC to eliminate the noise.
Hotel rooms are spacious but again compared to other embassy suites locations and Hilton locations in general could use upgrades. One time I came here they had a main AC issue and the hotels AC for the central lobby was turned off. It was really stuffy muggy as this hotel has tons of natural light. My stay currently the water main has damage and between 11pm-​6am no one can use water tonight. That’s unfortunate. What I also think is weird is that two times I’ve been here the drains have clearly not been cleaned out. Water back up while taking a shower is a pet peeve of mine and I think it’s disgusting in a hotel. Please clean your drains.
Overall I think it’s a good value for the room rate and for the location. But if you don’t mind a drive the Embassy suites in Ontario is only 2 years old and is much nicer for the price.