Gateway Auto Spa

Horrible car wash… doesn’t even looked vacuumed. The interior was bad enough that we had the guy go over it again and wipe it down. Will never come here… only plus is that we had lunch and a drink at Taps across the street.

My car was clay waxed by another individual about a month ago and usually I hand wash my car myself to make sure it remains beautiful as long as possible.
Yesterday I took my car to this car wash for the first time. I had to ask that the windows be dried more as there were obvious water drops still on them; the trunk wasn’t vacuumed; when my car was parked in the direct sun there are OBVIOUS swirl marks on the sides of my car… ARRGGHH.
Don’t go here… now I have to call my detailer again and pay another $ 200 to fix the mess. Should have trusted my istincts.

These people do not stand by their work!!! Keep your money!!!
On your 02/​07/​2016 statement, a credit was issued to your account for $ 200.00. However, the merchant, GATEWAY AUTO SPA, did resubmit the charge along with supporting documentation. Based on this evidence, unfortunately, we must re-​bill the charge to your account. This adjustment will appear on your next monthly statement. We have sent you a letter along with the merchant’s supporting documentation. This letter also requests that you provide us with additional information/​documentation to support your claim.

I came her today because I wanted to get a good wash for my girlfriends car instead of running it through a gas station car wash. I should’ve just went with the gas station since I basically had to clean my own Windows and wipe down everything that was missed, even on the outside of the car. It’s a black Kia, so you would think it wouldn’t be very hard to clean. I don’t know if there are new workers or something, but this is not how I remember this car wash. There are water spots and it barely looks like it was vacuumed. Got some new scratches on it though! Thanks for nothing I guess. Was considering on getting my seats shampooed here too but now I most likely will not.
By the way, if you’re going to have a guy up sell me on «cracks in my windshield» make sure they are actually cracks first. Not all people are naïve.

I go here all the time & it is what it is. I don’t expect a complete detail, I just want a quick wash. I’ll pay someone else for a great detail & wax. However, I do not expect a rude cashier to take my $ and have a smart ass mouth while she’s eating an ice cream behind the register! I payed $ 10 extra for my plastic to be armor all’d and when my car sat baking in the sun yesterday for an hour I went in to ask why & she replied,” are you sure they aren’t done & you just didn’t see them wave for you” ARE YOU SERIOUS? I’m sitting there watching & have things to do beside sit there eating an ice cream while I’m working! I asked for my $ 10 back & like a 10 year old in trouble she slammed the register drawer & said «HERE»!!
Unfortunately I bought a book of 10 car washes. Hopefully they fire their 16 year old cashier.

Place sucks. I should of looked at the Unilocal review before I went. Service is very poor. A customer was complaining and most the staff was laughing. Very unprofessional.

First visit, the gentleman who writes up you ticket a little pushy but his job is to up sell you. The cashier not really friendly. They do not offer Military discounts. Paid $ 65 for a hand wash and wax with my mats cleaned, the guy working on my car was slow but the results were good, I had several things that were not touched however the guy was accommodating to address each one and rectify it…
I greatly appreciate that they blow out with air guns the nooks and spaces to remove the excess water, nothing worse than the stream of water from your gas tank lid or from your rear view windows that just spot up your nicely paid for car wash. They sure do move a ton of cars through and I didn’t see anyone complain during the hour I was there either. I did over hear a lady getting a senior citizen discount, which is nice!
Overall I give a solid 4, I will come back to see how they are at maintaining my truck, this time had been quite awhile since her last cleaning.

Big ripoff, my vehicle still had dirt on it and for $ 30 I’d expect a whole lot more.
And be careful, the guy who greets you will up-​charge you with extra services you didn’t ask for (as was my experience) and the person inside was not helpful at all.
Avoid like the plague. unclean! unclean!

This place is awfully over priced and does crappy car wash and interior dressing/​cleaning. You’d think your car he immaculate with all that time they take to clean it after going thru the washer.

Ignore all the bad reviews please.
I’ve been coming here for quite a while now and they do what they’re supposed to do.

All I ask is for a good car wash. I don’t think I aim high. When I ask for the floors to be vacuumed the dirt on the outside to be washed off and my seats to be clean. But when this is not achieve when you pay for «The works «It makes me question if your establishment is capable of doing a GOOD. Car wash. Then when asked for a refund insults me and say my car was to filthy. I’m sorry sir but your right my car was filthy that’s why I brought it to your establishment to get cleaned. And word of advice don’t ever raise your town to a woman who is a costumer that’s business 101

Ignore the really bad reviews, the car washes are fine. They do a good job. The only somewhat negative review that is accurate is the one talking about the ticket guy trying to market the more expensive wash at the front. If you can just «stick to your guns» and buy the normal wash you won’t be upset. Also, avoid Friday-​Sunday afternoons the place is packed.

I don’t see what the big deal is on all the complaints. I came here right before they closed on a Sunday since some birds decided they liked black SUV’s…
The ticket writer did try to up sell but hey, that’s his job. I’d fire him if he didn’t if I owned the place. The wash was good and quick and everyone was really polite. So in a pinch, I’d go here again.

My car hasn’t been to a decent car wash for years. I have always been drive thru car wash. Just lately we went to the beach so my car had so much sand. Wheels were also super dirty for the drive thru never washed them clean.
For $ 11.99 I can’t complain because my car did look clean but not super clean. For example, the sand was gone but there were trash under the seat and obviously it wasn’t cleaned. The bottom of the doors were not wiped down. The passenger side wasn’t cleaned in detail. I have a plastic cover inside my trunk (SUV). The edge is very dirty. I don’t expect him to wipe it down but at least he can just vacuum the front side
Overall, it is just a carwash. I must say the guy who vacuum didnt’ do a good job. Outside cleaning is decent.
My suggestion how to improve this place is, hire a manager who check the cleaning job. Must have someone check it thoroughly before they honk.

This place sucks. The guy in the front begs you to get the more expensive car wash and you end up getting the same quality as the cheapest car wash.
No wonder the ratings are so bad and they dont have many customers.
Owner,
Get your sh! t together.

Decent car wash at best. Car still had water marks and other dust on it. Only came here because the other one was too crowded. If rather go to the other one (off the lambert exit). At least they maintain their facility and keep it looking clean and put more effort in cleaning your car.
It’s been years since I’ve been here and I can’t say I’ll be coming back if I have a choice.

This is the worst car wash I have ever been to. I would give it a NO STAR rating if possible. I paid $ 25.00 for a hand car wash and it was horrible. They left the car full of water spots. I then had to stand under the scorching sun and micro manage a worker until he tried to correct the problem. He tried but there were just too many spots. Then when i went in to pay for the car wash the cashier just had a bad attitude. I dont know what her problem was. I did go back to tip the guy $ 5.00 bc i found out he wasnt the one that had done the sloppy job. It was another guy that ran off to lunch. I will never go there again. Stay away from this place. I should have just washed it at the brea mall. What a fustrating experience.

I’ve taken my car here a few times and im not sure why I come back because I’m unsatisfied every time. After today’s wash, I will not be returning.
First off, the employee suggested I the get «the works» car wash because there was a special. I agreed and when I looked at my ticket, he charged me full price!
Then the actually car wash was terrible. The exterior was still wet in many areas, simple scuff marks weren’t wiped off, the rubber on the tires were shiny but the rims were still dirty. Very unhappy with the exterior and the interior was even worse. You can always tell how good a car wash is by how clean your center console and cup holders are and they didn’t even look touched. When I asked the employee for the rag so I can wipe it down, he offered to do it for me and still didn’t clean it well. There were still dirt and crumbs through out the interior. Just a poor job all in all. I feel I could’ve gotten the same results in a drive through car wash and saved $ 20.

Seriously disappointed at how this establishment has gone down the drain.
Normally I would handwash my car myself, because I know how many things can go wrong at public car washes. When I came to this place and read 100% hand wash, detailed finishing and hot waxing jobs, I thought, «hmm sounds pricey but the quality must probably be worth the price.»
I was wrong. $ 25 down the drain. I got «The Works» and to me it seems like no work was done at all.
Not only was I not satisfied with the wash, but furious at the damage that was actually done to my car!
I have a Black 2013 Honda Accord Coupe. I know that if I went to at any old traditional car wash, I would end up with a ton of scratches and unwashed marks.
But did I expect that to happen at a $ 25 «100% Hand Wash» Auto Spa? Sadly I didn’t.
Do not bring your business here. Fair warning, and justified by my car as an example.

I was in need of a scrub a dub dub for my vehicle and I’ve always passed by this one while in Brea so I decided to drop in on a Friday morning around 9:30am. It’s a decently priced car wash located on the corner of Imperial Hwy and Brea Blvd. They offer three packages to choose from ranging from $ 13.99-$ 22.99. They take about 30 mins from start to finish and do a thorough job. I chose «The Works» Package which was originally priced at $ 22.99 but there was some kind of special that day so it was $ 3 off. Score!
They offer Happy Hour Specials M-​F from 12−4pm.
Overall, a good experience. No complaints here! Free wifi, shaded areas to wait, clean restrooms and they even have an in house gas station!