Imperial Kitchen Ventilation

I purchased an Imperial Hood online second hand through craigslist and it was in pretty bad shape. It needed new screens and a couple other things. I spoke to their customer service rep Jasmine over the phone and since we live within driving distance to the company I was advised that I could bring my hood down to the factory and have it looked at. They checked it all out for me and replaced a couple parts for $ 74 dollars and with a good scrubbing the thing is good as new. I can’t say enough for how helpful this company has been from start to finish and would recommend Imperial hoods in a heartbeat. The hood I bought is 15 years old but with a few new parts and a good cleaning it’s looking and working like a brand new hood. There are not many appliances that stand the test of time anymore and with good customer service to boot! You guys are doing things right!