Mercury Insurance Group

It is no surprise why this branch has low ratings. Avoid Mercury Insurance at all costs, especially insurance agent Martha Arriola, she is the worst insurance agent that I have come across and very incompetent. I’m shocked that Martha Arriola is in a position that requires customer service and has no sense of urgency. Time and time again I have tried to reach her, leaving multiple voicemail’s to no avail. I feel like Martha Arriola needs constant supervision in order for her to do her job, or a babysitter to monitor her work. For 3 weeks straight I have left her a message on her answering machine but she never calls back. This leads me to wonder if she is even working at all. How can an insurance agent not take 5 minutes out of her time to call me back. It got to the point that I requested to switch agents and have a supervisor follow up with me but I have not heard back from anyone from this office. The lack of leadership from supervisors has led me to switch to insurance companies. It has been almost a year since my claim was filed and this office and nothing has been taken care of. Martha Arriola and her supervisors are the reason why I left Mercury for another insurance agency.

i dislike this company with a passion. liar insurance rep and bs claims.
They said I got into a second accident. but their «email» to the «geico» was after my first court date. There is pictures below, but it doesnt state the geico tittle and i called geico with this claim number and it was a fake claim number. Then this mark frank says that im a liar even though hes a damn liar– STAY AWAY from mercury!
As you see in this paper, it says geico loss is at NOVEMBER 10, 2016!!! how is that even possible?! you can tell from this that its made up from this insurance guy and it is a total bullshit. I will never spend another penny to this place.

We got rear ended. Our insurance Mercury referred us to a shop the same day. Waived our deductible and dealt with the other insurance company for us. The claim was handled and over in the course of a week. Very fast and efficient. Made the process easy. Repairs were excellent.

Terrible service! Been with Mercury over 10 years and they raised my insurance $ 50 a month without any notification. When I called to cancel my service it was already too late and they would not refund any money. A change in contract should be authorized by both parties, not just one. Terrible.

I just want to let anybody that is thinking of getting Mercury Insurance, I am very disappointed I cancelled the policy after a week because of circumstances and they charge me for early termination of insurance. The percentage of what they charge me was 10% of the balance of your premiums so basically I started with the premium of $ 44 and they charge me $ 40. Was refunded $ 4. So if you decide to get Mercury Insurance make sure you going to keep it because they will charge a percentage for canceling that’s all I want to say.

They are the WORST. One of their insurers caused an accident that totaled my car and caused injuries to myself and my 8 month pregnant passenger. Their claim representatives you have to chase down, the management is extremely condescending and unprofessional. The level of empathy and concern was very frustrating.
I really hate that this accident happened but the run around and the bull I had to deal with with this company. They are bad business. I’m still going through this process and extremely tempted to call a lawyer.
They have made me appreciate State Farm even more.

Beware of this insurance company they are the worst. I had a claim open with them for a year because one of their drivers hit me and the insurance adjuster was very unethical and did not inform me that that they were working with the Rawlings company to collect medical costs. They they ultimately withhold information that cause me to give half of my settlement, which was only $ 1000, to pay for my medical bills. If you ever talk to someone named Alicia be where she’s rude, unethical, and conniving. Pray to God that you never hit anybody who is Mercury insurance. I will never ever get a quote from them.

BUYER BEWARE-​WORTHLESS INSURANCE! They will collect your monthly payment w/​o any questions but when you need their assistance they will ignore your requests. They sided with an unlicensed, uninsured (not their customer) on an insurance scam
that I was a victim to. They sided against their customer (me) prior to ever speaking w/​me. They never saw my car, never had me fill out an accident report, never would provide me with any information despite many attempts to obtain it from them. They lied about facts of the claim on numerous occasions. Amy Salias, Sr. Claims adjuster, is an evil racist woman!

I’d like to acknowledge Christian W. Conrad because he was on time and gave me an exact time instead of a 4 hr window. He had a jam packed day and when I arrived was greeted with a big smile, great personality and he was SO efficient. I hope his superiors read this and acknowledge him because he was exceptional as a Sr. Auto Appraiser. Met me at the auto body shop and it just seems everyone with Mercury Insurance, regardless of office locations communicates seamlessly. They work with Enterprise rental and had a rental car ready right after photographing my car and making a detailed report/​claim. Christian is the kind of guy you want to become friends with– that’s how friendly & cool he is.
In a time of stress, Mercury is there for you and I can’t say enough about those working for this premium insurance carrier!

This company has horrible customer service skills. They actually do not even want to deal with their customers and push them off to a third party agent. I will never purchase car insurance with them again!

Wow. Never thought I would be writing about Mercury. We have been with their insurance company for our cars for over 25 years. We recently had a claim that we put though, two of our cars were involved. They first told us that we would only have to pay the one deductible. But once the cars were fixed, we now had to pay two deductibles. They apparently changed the rules last year and never notified us. I feel like they are truly a scam company. Yes, all is well when you are paying for their insurance but if you have a problem they don’t care at all and you end up paying more than they even quoted. They are dishonest and should not even be in business. We are now looking for other insurance and will soon leave this company and will make sure that others know about this situation via mouth and Facebook and any other ways we can detour people from using them.

Horrible claims handling, it’s been 30 days since the accident and all I got since then is «i haven’t speak to my client yet» the claims department Lady said, please don’t ever buy this insurance. They lie and try not to pay even know that their client is not denieng responsibility

This might be the worst company I’ve ever dealt with for ANY product. They have no apparent business plan or philosophy when it comes to customer service — or maybe they do and just don’t give a damn. Never return calls, irrevocable adherence to «our policy» or «our system» even if it’s absurd, untrained reps, on and on and on…
RUN from this company! Any possible $ savings are definitely not worth it. Keep shopping.

Wow, I was going to described what happened with mercury insurance and found out that there are so many unhappy customers all over the place.
I have no doubt and no wonder why you should never have mercury insurance.
They take forever to provide service for their customers and come up with any type of reason whatsoever.
Terrible mistake taking mercury insurance.

I’ve been with Mercury Insurance for over 10 years. They decided to hike up my rate by $ 400 the following year. Why?
I’ve been a great driver. No tickets or accidents. Paid on time. When I asked why they raised their rates, they couldn’t give me an answer.
Adiós!

This is the worst customer service I have ever received. I’ve only had to use roadside assistance two other times in my life. Once with AAA and once with Gieco and both were amazing and fast at providing excellent customer service. I am sitting in my car with my son as I’m typing, tired and upset. I ran out of gas and called Mercury roadside and they said that the ETA was 90 minutes 2 hours & 20 min later I’m still here. I called then back spoke to three different employees (don’t want to call them customer Svc) and they they all said sorry but now I have to wait another hour for someone to arrive and they say that there is nothing they can do. I am canceling my mercury insurance policy and switching back to Gieco. They are worthless and care nothing about the customers. It doesn’t even matter that I have a minor sitting in the car with me on the side of the freeway. I am so done!

Rachel Mecias in Claims has been the last straw in my relationship with Mercury. Two months to process a claim than saying the car has a lien on it in someone else’s name. Yeah, sure… that’s why you’ve been insuring it in my name with my title for months. Haven’t been able to contact her in two weeks. It’s funny how insurance people conveniently lose all access to every type of communication as soon as they’re wrong and they need to pay you money.
When this claim is processed I am DONE with Mercury and its over-​priced bs.

I didn’t enjoy the need for a visitors screening
The security guard Cole Was not friendly
The signing in for my grandmother wasn’t easy
No issues with Mercury’s agent Kristen however

Got an offer for free Padre tickets in the mail today for requesting an online car insurance quote.
Guess what, tickets aren’t there. Just a scam from Mercury.
They will never have by car insurance business.

Very poor service. Their customer reps are non-​responsive and make their living off of miscommunications. They cut shady deals with the repair shops. They are extremely reluctant to pay out when their insured get in accidents. They sometimes even refuse estimates from their own approved body shops if the estimates are high. They prey on individuals who might not know any better.
They use discriminatory measures to determine how much to charge people for premium rates. They are a pain to deal with. It is no wonder that they lost a very large lawsuit recently for their unethical practices. Avoid them at all costs.