Pacific Columns, Inc.

I would not chose them at all if I can do this all over again — so stay away if you can. So much easier to go to a store locally and pay a little more (if that even is the case) then get it from them. There customer service really depends on who picks up the phone, one was sweet and helped and another was rude gave me attitude and hung up. I did a special order which took a month longer than expected to be delivered, when it came it was not the right size (not damaged but made incorrectly even after clear specifications and weeks of discussion). They took another 3 months to re-​make it and in between their customer service was very frustrating for the most part. Also, their columns are still good but the balustrades once installed don’t look good. I wouldn’t have done it if I knew how it was going to look overall. The columns are fine though.

Save your money. Lack of customer service and anyone really listening to the details of your project to make sure you get the right stuff. They would like you to just build it online and then be stuck with not knowing the details. Oh and open your shipment ASAP on the spot when it arrives. We didn’t because driver was in a rush and we weren’t ready for intsall, so left them sealed. Then opened them up and there was a crack (endurastone column). Customer service said too bad. Basically accused me of lying about it. Next the caps came too small. Re ordered, waited forever– called and was told they forgot to ship them. Then finally received them and they are the wrong ones! My client is furious with the delays. NEVER again will I use them. Beware!

Ordered a faux beam for a living room addition, had quick response & several options to pick from. We are thrilled with experience

Purchased a Endura Stone round Column, which I was told was durable and set to arrive home in one piece. Column was ordered ($ 500) and money retrieved from my account. Five days later damaged column was dropped off left on my drive way by the carrier. Opened the item only to discover it was cracked from top to bottom. A call was made and after talking to 5 different people, four very lengthy emails, I was simply told to purchase a new one or fix it. Since I wasn’t home to «refuse» the item or inspect it the company made me liable. Finally after a week of calls I was sent another column only to receive one that was completely shattered! This time I made it clear to the carrier to not leave it at my residence unless I was home. I refused the item and a bit over a month got the third column, which believe it or not was ALSO cracked at the bottom. Thank God I was going to trim a foot off of it and not use the entire item, so I kept it. Sooo go spend your money elsewhere, not worth it

Steer clear of this company. Also had a damaged column delivered. The order was not delivered in the delivery window specified. After wasting hours sitting around waiting for the columns the columns were delivered on an alternate day when I was not present. I didnt sign for the columns and discovered upon inspection they were damaged. Company said because I didnt note the damage they wont do anything about it. Common theme on these posts damaged columns and the company who has your money saying they wont help you.
Buy from someone else this company has no customer service.

I ordered two fiberglass columns from Pacific Columns. I explained both over the telephone and via email that I wanted a square column with squares at the top and the bottom. I was going to a clean crisp look and didn’t want anything ornate or round. I am not a contractor and don’t know much about terminology, but I knew that the $ 1200 price my contractor quote for locally acquiring the columns was a lot more than the $ 551 quoted by Pacific Columns, and the PC price included delivery from CA to TX!
They sent me an electronic quote, against which I placed my order, and everything from that point forward seemed to go smoothly. Delivery went as planned, no damage to product.
Clarification, I did say «seemed» to go smoothly. That is, until I returned to my house during lunch on the day my contractor was installing.
I was shocked to find that the top and bottom of the columns had rounded edges. I immediately made phone calls, but found at that the girl I’d been communicating with was no longer with the company. I was then given to someone else to resolve my problem. I talked to her, she said that she’d get back in touch, and then I didn’t hear from her the rest of the day (and CA is 2 hrs behind TX, so there’s no reason I shouldn’t have heard back).
From that point forward, I got crappy service and crappy attitude. They refused to help me because my contractor had installed the columns. They said I received what I ordered, even though I have documentation to show that what was on the quote was not what I asked for. Guess you have to be an expert in design to spot the difference.
Fortunately the columns are well made and look okay on the house, but the reason I ordered them from PC was because I’m on a tight budget. I was told that columns and the tops/​bottoms must stay together. If I had wanted to order new tops/​bottoms I’d have had to replace the entire column (sounds like BS to me)! I was also told they wouldn’t replace anything already installed, so in my opinion the fact that they sent me a quote for the wrong thing started the whole process down the wrong path and I got screwed in the deal. I’m hoping that the paint color I choose will hide the rounded-​edge top and bottoms enough that no one but me will know :-(
I’d give them 4 – 5 stars for product and price, but I can only give 2 stars because of the crappy customer service. Customer service can make or break a company, and it should be one of the most important things on any company’s agenda.

My Mom a 75 year old widow ordered 2 columns from this company, confused and not really sure what she ordered she canceled the order, they told her it was not a problem and that they would refund her money $ 518.00. My Mom has been trying to get them to refund her money since about 02/​04/​2014 with no luck. (Zach) has been her contact person and he wont return her calls. She has been calling daily. Is it really to much trouble to refund this money? What kind of company are you? Your customer service is horrible. DO THE RIGHT THING!
UPDATE: I owe Pacific columns a apology, My Mother did not read the terms and conditions of her purchase. Pacific columns did the right thing. The previous review Is incorrect.

DISSAPOINTED, and unfair company.
I received a damaged and cracked column, and because i was unable to open the column by myself right away and with the driver hurriedly rushing away without any mention of checking the item, I wasnt able to note it on the BOL.
I notified the company the next morning with pictorial evidence of the damaged column i received. I payed almost $ 600 for an item that i received damaged. I was given only two options to either fix it or order a new one. I wasnt able to order a new one because it would have taken more weeks and my contractor that i have hired is on a strict schedule, so I had to work with what I had and I had to have my contractor fix the damaged item this company sent me.
I was refused reimbursement of the amount I had spent fixing the item, and no one was considerate of the situation. It took more than a month of me going back and forth with emails asking for a reimbursement only for the money i payed to fix it and constantly being denied after i explained my situation, over and over again.
Horrible and unsatisfactory, they offered a discount on future column purchases, after this ordeal NO THANK YOU never again.

Please be sure to read all the reviews out there on this company before you or your contractor ever purchase any thing from them. They are so accommodating to you on the phone, but as soon as they get your hard earned money, watch out, everything changes.
I was looking for a column to match existing ones on a job I was doing for a good friend. I went on line, thought I found exactly what I needed, filled out the design part of their web site, then a sales person called me. Made me feel confident in what I was getting would match, I asked him how long to send it out? He stated it would be within 24 hrs because it was an in stock item. After he got my credit card information and my account was charged, I called the next day to confirm the shipment was sent. The person I spoke with at that time said it was now going to be 3 to 5 business days before it was going to be sent. Long story short, they shipped in 4 days. When the column arrived, it was wrong style. My friend the home belong to asked to send it back before the delivery truck left. We sent it back to Pacific Columns the same day, they received it in 5 days, that was over a month ago. I have sent numerous emails asking when I will receive the credit back for the item, sometimes I get a response we are working on it, most of the time I get nothing. I recommend if you do quality work, like your money well spent and want to deal with a reputable company, DO NOT DEAL WITH PACIFIC COLUMNS.