Piercing Pagoda

I approach the girl here (sorry I didn’t catch your name cause I was nervous) and asked her a few questions about getting my daughters ears pierced. My daughter is 6.5 months and I was determined I wasn’t going to pierce her ears until she was much older. Needles to say, the girl who answered all my questions made me feel at ease and was very empathetic. So I decided to pierce them.
I was very impressed with their service and how gentle they handled the situation. I definitely recommend this place for baby ear piercings.

Took my 6 month old to get her ears pierced and they did a great job. Monique answered all my questions and was very patient with this nervous mommy.

The blonde girl that works here has the worst customer service! If you don’t read the whole review just know that if you have any follow up questions with a purchase or piercing she will be of absolutely no help and will be absolutely rude along the way.
Maybe it’s just me but for a place that’s known for piercing infants you’d think they’d get someone who actually likes kids or people for that matter. We went here 3 weeks ago to pierce our baby girl’s ears and it felt like the blonde girl couldn’t pierce them fast enough to get out of there. After she pierced the 2^nd hole she just disappeared without so much as asking if our little girl was ok much less checking to see if everything went ok. Her little ears were red but I assumed that it was normal. Now 3 weeks later after cleaning them 3 times a day they still haven’t healed and we took one out because she’d wake up with a little dried blood around it and we didn’t want it to keep getting infected. I know I can’t blame the place because there are so many things that could be attributed to them not healing properly but I still felt uneasy about the process.
So we went back today to simply ask for any suggestions on what to do next. When we got there only the guy was working and he was busy with a couple other customers. He said he’d help us out after he finished up with them so we said ok and waited. 5 minutes later the girl walks into the booth, looks up a couple of things, throws her purse in the cabinet and walks back out without so much as looking up at anyone to see if she could help. Another 5 minutes later she’s back and continues with more busy work. The guy is clearly flustered because he’s busy and we’ve been waiting about 15 minutes now yet he still takes a minute to ask what we needed. We tell him that her ears had gotten infected and had a couple questions. He says ok and just asks us to wait a little longer so he can finish up with the other customers so we say ok. The girl then walks up to him and pretty much «scolds» him for talking to us. We understood we had gotten there after them so we were perfectly fine to wait and hadn’t said a word since he’d asked us to wait which is why I was surprised to hear what she said to him. She tells him to stop helping us and finish up with the other girls first and that we have to wait and if we don’t want to then «that’s their problem and they can leave.» Even after hearing that we still don’t say anything else and just keep busy with our little girl until he’s done. She then goes to another girl who was there after us and helps her out. I was fine with that since she seemed really rude. Finally he’s wrapping up and closing out their paperwork so the girl finally asks him why we’re there and he tells her what we’d said. Then she walks over and looks annoyed for some reason. She says «Did you have a question» and I explain that’d I’d gotten them pierced, they didn’t heal and I’d taken it out and I wasn’t sure what to do to heal it. Her response «And what did you want from us?» I couldn’t believe it. Yes, I know you’re not a doctor but you pierce ears all the time and I can’t believe this is the first time someone’s come back with questions about an infected ear. She just had such an attitude as if I’d said it was all her fault. I was caught off guard by such a rude response and didn’t really know how to respond. I finally just asked if she had any suggestions on how to help them heal and she just again had this look as if I was asking the dumbest question in the world. The rest of our conversation pretty much went the same way and I finally just said «ok thanks» and walked away. She really could’ve cared less.
That was just her interactions with me but as I watched her with other customers she had the same rude tone with everyone. Won’t be going back here for anything.

Shout out to Miss Emily — she was great and patient while prepping and piercing my girls’ ears. Would definitely go back.

Called on the phone to ask about pricing for piercing and the girl who answered said their greeting extremely fast, so I wasn’t sure if I called the right place.
I asked to confirm this was the jewelry place and she said, «This is Piercing Pagoda» in a condescending tone, as if she was belittling me on the phone.
It was extremely rude of her especially because I was just confirming I called the right place since she didn’t give her standard greeting slow enough to hear what store I called.
I most definitely did not go there and went somewhere else for my piercing.
I wish I got her name so I can give a review of how rude she was, but she greeted too fast to catch it. Please, hire workers who are friendly and nice to all potential clientele because piercing is a repeat business and I am definitely not going here ever.

Thanks for ruining a great shopping day. I wish we never stopped by here. The employees here have the worst attitude. I don’t need your disrespect or for you to roll your eyes for no reason. I won’t ever come here again and i will definitely not reccomend this place to my friends when they get their ears pierced or need earrings.

Called to see if I could have my infant daughter’s ears pierced and was told they only do children 3 years and up. Called again and was told to bring her in. Conflicting information and not worth the drive. Disappointed because based on these reviews, this seemed like the best option.

the lady that pierced my ears was a good listener. they do use a gun to pierce the cartilage, even tho everyone says not to cuz it can break your cartilage or somethin like that. mine was pierced fine. however, the extra earrings that i bought and changed into after waiting 10 weeks were horrible. it was a 10k D-​shaped clasp ring and i couldnt take it off cuz the clasp was stuck. one day, i finally had to force it off and it bled and now i have an ugly bump that i cant get rid of. i threw that earring away and put on its twin (much easier to open and didnt get stuck when i tested it) on my other ear, different place. a few minutes later, it came apart and the clasp suddenly broke and fell. stay away from their clasp earrings, they definitely are not made well. $ 45 wasted.

I went here to get my infant daughter’s ears pierced (she’s 8 months old), and I was very pleased with the helpfulness and professional attitude I experienced there. The whole process and after-​care was explained, I was able to ask any questions and didn’t feel rushed. Monique did a great job making sure I was happy with the placement marking on each ear, and it was done accurately and quickly, which is nice especially when you’re little one is not too happy! I’d highly recommend going here for infant or children ear piercing.

Incompetent employees and faulty equipment. DO NOT get your child’s ears pierced here. I wanted to get my 1 year old daughter’s ears pierced and heard great things about Piercing Pagoda. One of my own ears needed re-​piercing so last minute I decided to get mine redone before my daughter’s appointment. The girl helping me was unable to answer basic questions on how to care for the piercing or recommendations on what earrings to select for my daughter. She would lose her train of thought and even said, «Sorry, I’m just really tired.» She even told me to just look on their website to answer my questions. Really?! Then it came time to pierce my ear… She put the gun to my ear and I felt some pain. She then said, «oh shoot the back of the earring didn’t go through», then earring completely fell out and it was BENT AT A 45 DEGREE ANGLE!!! I asked her what happened and she blamed it on the gun malfunctioning. She told me it’s been happening frequently and how annoyed she was with it. Excuse me, but how unprofessional and unethical to have a piece of equipment in use that YOU KNOW FREQUENTLY MALFUNCTIONS. I asked her, «so if you do my daughter’s ears is there a different gun you can use?» She told me «No, it’s rare for the gun to malfunction 2 times in a row.» So that basically tells me it was user error and complete incompetence on her part. To think if I didn’t decide at the last minute to get my own ear re-​pierced it would have been my 1 year old daughter’s ears getting messed up… I would not trust this company with your child’s (or anyone for that matters) piercings. I ended up going to a Jeweler at Main Place mall and they did a great job on my daughter’s ears.

Had my 2 month old daughter’s ears pierced here yesterday. I went to this location based on Unilocal reviews. They have a good selection of earrings and I like that they practice sterile techniques. Amber, who helped us, made suggestions on what size earrings to get, she explained the before and after process, and she was very patient with me as I had her change the piercing location a few times before she actually punctured my baby’s ears. There was a slight hiccup with the gun not putting the clutch on the second earring, but it pierced through and I was able to put the backing on myself because by then my daughter was being too fussy for the worker to touch. My 2 month old was fine after a few minutes, as if nothing happened. It was a good experience.

My husband and I stumbled upon this kiosk while shopping, and got our 6 month old daughter’s ears pierced. I would highly recommend Piercing Pagoda if you are thinking about getting your child’s ears pierced. The woman who pierced our daughter was great and very professional. The cleaning solution they sell is priced well.

I went to get my daughter’s ears pierced at the Piercing Pagoda in Brea. It was a very good experience for her. The staff members were very friendly and helpful during the entire process. The piercing itself was very quick and easy and it hardly caused any pain. They told her what to do and expect after the piercing. I would highly recommend this place, especially Candice (the Manager), who did the piercing.

Brought my 5y.o. niece to get her ears pierced. She got both lobes pierced simultaneously and she didn’t even cry at all. The ladies made it relaxing for her. I also checked the receipt and there was no charge of warranty added!

We went back to have my daughter’s left ear re-​pierced. The assistant manager was extremely apologetic and did a fantastic job. She was kind and interacts really well with children. Go in to see her and you will be in good hands.

Brought our daughter (8 years old) yesterday at about noon. Daughter was scared to get her ears pierced. A very nice young lady working there was able to patiently wait, talk my daughter into not being scared, etc. This lady is a class act. I recommend her.

I took my three month old daughter to get her ears pierced. Beenish pierced her ears and did a good job. She showed us how to hold her so she wouldn’t move. She lined up the holes evenly and was very quick. My daughter cried for a few seconds and once i gave her her bottle she was fine.

I got my 2 month olds ears pierced
They had a large selection of earrings to choose from
When I went there was no wait at All
I would recommend this place for piercings

Came in today to get my angels ear pierced. She’s 5 ½ months old. I can’t remember the girls name but she did an amazing job calming me down and did an even better job piercing my daughters ears. I’m VERY picky when it comes to esthetics. So not only does the placement matter, the angle of the piercing matters too.
Honestly, after reading Unilocal reviews, I really wanted to go to the one in Burbank but it was just too far. So fingers crossed I decided to just come here. And I’m so glad I did! She did an amazing job. And my daughter only cried because I was holding her too tightly. She stopped crying the minute I held her after it was all done. My husband and I were more nervous than anything else! But we too were brave today lol
(FYI the girl who did had a short bob cut)

Went today to get a second piercing in my lobe. The girl was amazing I wish I knew her name. She took her time making me and my friend feel extremely comfortable. She marked both of our ears several times until we loved the position of the piercing. It barely hurt and I felt much better going here then Claire’s or a piercing parlor! Thanks piercing pagoda !