Precision Time

Do not buy a watch from this store! I bought my son a watch, the salesperson told us to try it as it was bigger than he is used to, when we went back shortly after, there was another employee who was extremely insulting. I can deal with misinformation or misleading a customer but the insulting sarcastic tone is what made me write this review. As a business owner, I would never allow my employees to deal with anyone with any level of disrespect. He went all out! Not acceptable. No one should be spoken to that way. I would never recommend this place to anyone.

I came into this store last Tuesday and purchased a Kenneth Cole watch for roughly $ 140. I waited for about 15 minutes while the only employee — the manager (I think her name is Carina, but I’m not sure — associate 3221) — helped other customers. No issue here. After looking for a few minutes, I settled on a Kenneth Cole that had a mesh metal band and more traditional links near the clasp. As she rang me up, she says, «You have a 30 day return policy if you change your mind.» And then proceeded to adjust the size of the band.
I wore the watch out of the store, but when I got to my car and left, I took it off during the drive home and put it in the box. I decided to come back and exchange it for something else, because something about the clasp was off and it broke the skin on my wrist. The unique style of the clasp requires that you offset the links so that the clasp does not fall in the center of your wrist, which the manager did not know beforehand. She found this out on Thursday when I came back into the store.
I think this is no big deal, because the manager SPECIFICALLY said you have 30 days to return the watch and then IMMEDIATELY resized it without asking me.
I came back in on Thursday (two days later, after having worn the watch for all of 5 – 10 minutes), and the same manager is working. I tell her that the watch broke the skin on my wrist and I would like to exchange it, and she cuts me off and says that they do not to exchanges or returns on resized watches. She takes the watch from me and tried to tell me, «You see this oil and everything that is forming on the face of the watch, that’s why we can’t take them back.» There was NOTHING, and I mean NOTHING on the face of the watch, the back of the watch, anything. The protective film was still on the parts of the watch that it came with — it was in BRAND NEW condition with the exception of it being resized by the manager.
I ask to speak to the district manager (Shelley Tucker), who authorized the exchange over the phone, but required that I purchase a watch that was of equal value or greater. The only other watch I liked was $ 70 cheaper than the Kenneth Cole I purchased (a Guess watch), but obviously that wasn’t going to fly. I ended up with a watch that was $ 30 more expensive that I like significantly less.
The entire time I was there, the manager tried to get me to purchase the warranty and gave me significantly more information about the warranty compared to the product. I told her both on Tuesday and Thursday that I never purchase warranties, but she would not stop. She even spent approximately 5 – 10 minutes on Tuesday talking to another store about how to sell the warranties in front of me, which I found extremely unprofessional. When I managed a retail store during high school and undergrad, I would have never done something like this in front of a customer. That was truly a sign I should have noticed beforehand.
Needless to say, I will never come back to ANY Precision Time store again, and I will be filing a complaint with the BBB due to the illicit, backwards, underhanded, and dishonest business practices that I believe I experienced. Telling a customer you have a 30 day return policy and then immediately sizing the watch without asking is ridiculous if the 30 day return policy is negated by the sizing. Either don’t mention it, or don’t automatically size the watch. Finally, at least one of the 5-​star reviews on Unilocal is from one of their associates — hint: it’s the one trying to get you to purchase the warranty for $ 27.99.
For your own sanity, please avoid this place. Their service is terrible, dishonest, and unethical.

I have been to precision time for over 5 years. Carina and her staff have always provided the friendliest service and quality workmanship one could expect. I would highly recommend making this your go to shop for great watches and repair service.

Brought my Moto 360 in to have the band resized and balanced. Came back after some shopping to a bent link pin. They said it had already been bent, but I’m not sure how it could have been in the link if it was previously bent. I realized when I got home that the links were completely uneven with about 3 on one side, and 6 on the other. I payed them 15 bucks to bend a pin. My watch is currently unwearable until I get additional pins from Motorola.

A few years ago, I bought my now husband the 5 year battery change and cleaning membership with this company as he wears his late grandfather’s 40 year old US Marine Corp watch. The battery needs to be changed more frequently than a normal watch due to how old it is. We have loved the membership and this company until about a week ago. It is amazing how one employee could truly ruin it for a company.
My husband and I dropped off the watch to get it cleaned and the battery changed. A very nice gentleman inspected the watch for us and suggested that we replace the springs to the watch. Since we have trusted this company and they hadn’t done wrong to us before, we decided to pay the extra $ 10 to have the springs replaced.
I went to pick up the watch on Monday and everything is fine. I inspected the watch as I normally do before signing off on it. As I inspected it, the spring popped off, which is where EVERYTHING went to crap. Abby, the associate working the counter, took the watch back and within one second, not even fully inspecting it, said the watch was completely broken due to corrosion. I looked at her and said, «so then you guys broke my husband’s watch?» She kept claiming that they didn’t break it and that it was already broken from the corrosion, but the watch wouldn’t of been broken in the first place if they never touched the spring to begin with! I tried to be as nice and professional as possible, but Abby kept cutting me off with a TON of attitude saying that they didn’t break it and there was nothing she could do about it. She offered to refund me for one of the springs, but couldn’t refund me for both of them. What!?! You break my watch and then you’re not going to apologize OR take care of refund. She then told me I could speak to her manager. I said that would be great and asked when her manager would be in. She explained the manager wouldn’t be in for a whole week. A whole week??? By that time, I am fuming pissed, and just want to get out of there. I grabbed the watch, receipt and my card and walked out of there before my anger got any worse.
Unfortunately, I had to call my husband and break the news that his watch broke. He insisted to go back with me, but I had to get back to work. My husband went back to the mall to store below them, and they quoted to fix it for $ 10 in five minutes. He went back upstairs tried speaking to Abby, and again, gave the same horrible attitude to my husband, and even tried to blame me for her terrible customer service! He told her how they place downstairs said they would fix it and asked her one more time if there was anything she could do for him. She then had the audacity to tell him, «well maybe you should go downstairs then.» That’s when my husband got super upset, demanded a refund for the entire service and walked out.
Never had I been so disrespected as a customer! Do not have them fix anything other than your battery! Also, if you are wondering if the Abby that commented below on this business page is the same Abby I am talking about… Yep! You better believe it!

Short story: Shady salesman thought I knew nothing about watches and tried to take advantage of me.
Long story:
I was in the mall for a few other things and I stopped in to see about a replacement strap for my Seiko automatic. The clerk produced a strap that I really liked, and which he offered to install if I bought it. I went ahead and had him do it. He made small talk with me while he was working, which I wasn’t really in the mood for.
I figured I’d shut him down by saying «Oh, I’m pretty new to watch collecting.» Nope. That perked him up immediately. He produced a pamphlet for me about the aftermarket «warranty» he sells and that I really need to buy the warranty for such a «nice» watch.
In case your parents never taught you: You NEVER buy the aftermarket warranty. But I digress.
He kept going on and on about how nice my watch was and how I really need to have a warranty on it, and that it pays for itself the first time I have to have the battery changed.
Wait… the WHAT changed? The watch is an automatic. It doesn’t have a battery. In layman’s terms, the watch winds itself through the motion of your arm. It has a little spinning counterweight on the inside that winds up a mainspring when it moves, which then drives the hands of the watch. Pretty neat setup.
I chuckled and took the pamphlet, thinking he was joking. Nope. He kept pushing the battery change. «If your battery ever dies,» he said, «You’ll be glad you bought this warranty.» «If your seal goes bad and dirt gets underneath the battery,» he said, «You’ll be glad you bought this warranty.»
For a minute I wasn’t sure whether I was in a watch store or a used car dealership. He knew exactly what he was pushing on me – he works in a watch store; he knows the difference between an automatic, a quartz, and all the hybrid variants in between. For crying out loud my Seiko has «AUTOMATIC» printed boldly on the dial.
He seems like the type that would jump at the chance to rip off somebody who doesn’t know what they’re doing. Somebody new to watches, somebody who just inherited a family heirloom… BEWARE! Avoid this place at all costs. I’ll never be back.

Carina the manager is simply wonderful! I brought in a vintage timepiece that was ‘a family emblem present from my grandma’ [to use Carina’s tenderly sentimental words…], which is now over two decades old! Initially, this à la nineties montre seemed as though it was beyond repair, since it was completely missing the crystal and had a ‘very faint heartbeat’ in terms of its battery life. And so today, or a complete ‘Benjamin’ and one and a half month later, Carina finally presented me the gracefully splendiferous vision of an expertly executed workmanship; the newly refurbished and fully salvaged heirloom is now proudly re-​situated and delicately nestled in its original glory of a burgundy wine leather encasement! Thank you for being so kind and caring, Carina. I am one wholeheartedly satisfied customer! ;)

No matter what you do, do not go to this shop to buy a watch. I made the mistake of doing so, bought the watch then realized that there were nicer watches out there, so I decided to try to return it (after 2 days of being purchased). As I went In they told me that my watch was too worn out and dirty to be able to return, even though I simply just tried it on once. Results that I’m stuck with a watch I no longer like. I normally never am the one to write a review, but this was ridiculous, I seriously just made a Unilocal just to write a bad review on these guys.

I came In today and picked up a watch for my niece. I had no idea what I was going to get and the girls there asked me a couple of question and in no time I had picked out the perfect watch. She loved it!!! I have some shopping to do for the end of the year and to say the least I will definitely be back for more present. Thanks ladies.

Precision Time! In my case exactly the opposite. They dont have the precision but they do have the time. Read on.
Feb 2^nd ’14 took my watch into their store in Brea. All ok, polite staff etc… and off it went for repairs to their service center in Utah. This is when it all went bad.
Poor phone reception meant that i missed a few calls from them. I checked the status of repair and called them to give authoristaion of repairs of just under $ 400 (so not a cheap watch) and best contact is through email. A representative advised that due to the amount, it could be paid in installments. Great!
March 20^th they replied via email advising what work needs doing and that yes they do have a facility you can pay by installments. However, it took another 8 WEEKS despite numerous emails sent to them with no reply, to get the information from them of how to go about paying in installments. They aplogised for the delay but had tried to call and left messages on my cell and agreed a one time courtesy discount. This despite being told on numerous occasions cell phone reception is poor and email is best.
As i was getting nowhere with Precision Time I got Wenger to intervene on my behalf. Precision Time told Wenger who then informed me the watch had been repaired and delivered. I checked this and yes it had. Imagine my frustration as the watch had been signed for in San Fran, when I live in Orange County, and then my anger when they informed me it wasn’t even my watch! Eventually i got the information i wanted on the 12^th May.
(Incidentally, I have repeatedly asked for the Customer services manager to get in touch and explain why the service is so poor. (I have still yet to hear from them)).
They say the watch needed cleaning and overhaul (its an automatic) so we were all agreed on what needed doing.
After a few other emails etc… the 5^th of June i checked the status to see that the work had been completed on the 27^th of April, (no email to advise that it had been done so). This is when they tell me that they cannot return the watch until the balance is paid for in full. Great! (Why they didn’t offer this bit of information back in May i will never know).
Their customer service is the worst i have ever dealt with. The say they respond to emails within a few days, (I think that’s a typo and should say weeks). They are very selective as to what questions they answer to, anything other than their norm, and they don’t want to know. Be prepared to wait for replies.
I paid my last payment, and then had to remind them a week later that i had not yet received it, their response, «Thanks for the follow up! «Now, is it me that’s got it wrong but when you pay someone for a service, its THEIR job to do the follow –ups, NOT the customer.
Regardless, I got the watch back today 4^th of August, 7 MONTHS after i sent it in. You would think that as they had the watch that long they would have found the time to inform me of their stupid decision to replace the functioning branded Wenger crown for a non branded crown. This now cheapens the watch, (thanks Precision Time). But… they also decided to fit a new bracelet even when the old one was in perfect working order.
I had recently left a message on Precison Times face book page, with a brief outline of the above, (only fair if you are given poor servivce that you fore-​warn others) it was removed in less than a day, (if only their customer service was that fast, well at least we know now what they are busy doing, removing all the bad posts from their facebook page rather than dealing with customers).
I can’t recommend these guys one bit. Their service has left me with a watch that looks like it has had a back street repair (the crown) and I’m not confident in the work they have undertaken and am now thinking of selling the watch on, (even though the work is guaranteed for a year, there’s no-​way I’m returning it back. If it took this long for a paid repair, who knows how long a warranty repair would take!).
If it hadn’t been for paying in installments i would have got the watch back and asked a local jeweller to do the work, (It was only around $ 30 more).I sent it here as it is a dedicated service centre for Wenger and other brands, and where Wenger recommended i sent it. I enquired with Wenger if they vett their service centres but got no reply.
So you can now see why they don’t have the precision but do have the time. I wouldn’t return an expensive time piece here, its not worth the hassle, but if you have a Mickey Mouse watch then send it in as this is a Mickey Mouse company. One star is too high, you should be able to put negative stars.

This place is terrible. I bought a Diesel here for 350 dollars, and the watch wasn’t working after a week. I called and got it fixed and it broke down again. I went to the shop and complained, and they said they would call me back. After 2 weeks, I still haven’t gotten a call. Whenever i go there, they say that they need to wait for the manager. Whenever the manager is there, they call me back in 2 months like seriously. I went to the store after a week and the sales service is really bad. Any question you ask the person that’s not the manager is the reply of «I don’t know.» I bought the warranty for $ 19.99 and it’s useless because they won’t give me a new one. Never seen terrible service like here.): Dont go. I love Brea but not this store.

The people here are incredibly knowledgable and kind! I took in a watch today I thought might be a counterfeit Citizen watch ($ 500) and they were able to take it apart and look at it for me to determine its authenticity (FOR FREE). They really didn’t have to do that, it was very cool. I will go back for all my watch needs!
And when it comes to the prices of the watch, you get what you pay for. If you want a cheap watch, go to Target.

If I could I would give this store negative ratings! STAY AWAY! STAY AWAY! STAY AWAY! Customer Service sucks! I am usually patient and lenient with customer service but this store is by far the most horrible experience ever. I bought a watch and I literally tried it on for a minute. I went to go return it and the MANAGER observed the watch for about 5 minutes. She finally said she couldn’t return it because it had been worn. I was like no it hasn’t. It was only tried on. She said the watch had oils from our skin. I took it to two other watch stores and they ALL said the manager from Precision Time in Brea was just Bullshitting us. She was only finding a reason to not return our money. AVOID! Customer Service sucks and in addition the manager was giving us attitude instead of trying to be helpful. Nowhere in the receipt does it say that it can’t be tried on or have, «oils.» It only says that it can’t be worn. There was no oils on the watch. We compared it to the same watch at another store and they both looked identical in the conditions. BRAND NEW! This store sucks! I can’t stress it enough AVOID at all costs! I will rather pay more on a watch that return to this store. Which brings up my next point. Watches here are overpriced. AVOID!!!

Uncaring, Unskilled, and Unprofessional… Need I say more?
My experience with Precision Time, both as a shop and as a corporate business, was one of the worst. I visited the West Covina location to have the crystal glued back onto my watch. I gave it to CANDACE, who saw it and understood the problem, and told me to come back in 30 minutes. I come back in 30 minutes to pay JESS for the services. It was $ 20 to glue on my crystal. She hands me back my watch to inspect, and it’s STILL missing its crystal. And they couldn’t locate my crystal either, JESS found it laying on the floor inside the booth. These guys are dropping my watch parts around. What the heck? Not only did they not inspect their work, they didn’t work on it at all. I gave it back to them to work on. I come back another 30 minutes, and the crystal is now glued back. Now, the seconds hand is getting STUCK on the minutes hand. These guys gave me my watch WORSE than I gave it to them. What the heck??? When I complained about this they didn’t seem to care and didn’t even offer to comp the services.
So I go home and I E-​mail corporate, no response in a week. I leave a voicemail, weeks later, still no response. They have ignored all of my complaints. These workers and the company as a whole obviously don’t give a sh! t about me, you, or any other potential customer. So why should you choose them???
I took my watch to the watch store «Tic Time» at the Puente Hills mall. They were all caring, knowledgeable, and professional. They fixed my watch in 15 minutes for $ 15 dollars. I highly recommend you going to them for your watch problems.

Avoid at all costs. Watches are overpriced. Quality is horrible. Customer service is worse.
I bought a Sottomarino watch for my boyfriend a year and a half ago. For an off brand, the price was similar to a designer watch. The band stretched out so I went in to see if they had any suggestions. Their suggestion was to replace the entire band for $ 50. If I wanted to get a generic band that would be $ 27. I told them I’d think about it.
Don’t even think about buying a battery here. They wanted to charge me $ 40 for a battery. Want to take a link out of your watch? That’ll cost you $ 15. I walked over to Macy’s and they took out the link for free.

Normally, I’d usually skip the typical watch store primarily for two reasons: either the watches offered are too expensive (and thus out of my tight budget), or they do not carry a certain brand of watch.
However, this store did have a brand that piqued my interest: Swatch. Curious, I went inside to see how their selection compares to that of a genuine Swatch store. As expected, the selection was smaller and somewhat limited, but the prices were similar to those found in the Swatch store. They also carry Fossil and Guess watches. Repair service is available as well for certain brands. I also found an item that’s rarely seen or sold: a plastic that protects your watch from scratches. However, the Zagg invisible shield (that’s the name of the plastic protector) costs $ 10 a pop, which could be a small price to pay to protect any watch from scratches.
So, if you are looking for watches, need timepieces repaired, or need protection from scratches, Precision Time may be worth the visit.