Raskin’s Auto Detail

hasn’t someone reported this ‘business’ to the better business bureau and why not? this place sounds unpleasant, i almost purchased the living so cal deal just now…

DISAPPOINTMENT.
I totally agree with the previous review! The guy was very good at communicating with me before he got to my house. But when he was 40 min late, I had to call and make sure he was still coming because one car needed to be done by 2:30 which he said would be fine. He said he was lost… but didn’t bother to even call me.
For two details, shampoos, and headlight restorations, he said it woul take about 3 hours total. They were at my house from 12:40 until almost 6:30!
Like the previous review, I had a deal for a detail including wax for $ 49, plus shampoo and headlight restoration for another $ 40. NOT WORTH IT. The manager was only there for a short time and left his assistant, who is sweet and hardworking, but very inexperienced, to do a 5.5 hour job alone. I found standard jobs not done such as greasy film on windows and lots of crumbs in the cupholder. One car didn’t even get vacuumed or shampooed in the back. I noticed some unfinished tasks after I paid and the guys left.
Pros: nice and hardworking assistant. Good deal (if carried through well).
Cons: inexperienced, not thorough, left job unfinished.
I wanted to believe in these guys and had many friends who were interested in a recommendation, but I’m afraid that they would be disappointed so will not be telling anyone this service is a good deal.
Put more effort into your business if you want it to succeed and grow.
My poor roommate spent hours going over her car the next day after spending over $ 100 on this service.

Purchased a Living Social deal (two vouchers!) for detailing. No returned phone call, now not taking messages. Requesting a refund.

Stay away!!! Been trying to call to set up an appointment for a complete detail and have left numerous messages. Phone never answered nor messages returned.
I’ll either do it myself or go to local car wash.
Again…stay away!!!

Tried numerous times to set up an appointment for a Livingsocial coupon purchased in April. After at least 2 contacts in June and another 2 contacts in August without a call back, I’ve decided to request a refund from Livingsocial.

Took forever for them to return call. First available appointment 6 weeks out. Called 3 days in a row to confirm they were coming since appointment was made so far out. Never returned call. Never showed for the appointment. They deserve a 0 on ranking. Don’t waste your time with them.

I saw the deal on Amazon and thought it was really cheap. After buying it, I didn’t realize that this was a home service. They come to your house and use your water and electricity. It may be convenient that they come to your home but when you call for an appt, they are not always available. I had to wait for about 3 – 4 weeks before I could get an appointment. When they came, they mentioned that the carpet shampoo and clay bar treatment were extra. I paid $ 20 extra for the shampoo and $ 30 for the clay bar treatment. They used a $ 40 water vacuum that you can buy at Target, which obviously could not clean out the car’s deep carpet stains. Also, I did not find value in the extra $ 30 for the clay bar treatment. It’s just basically one big piece of bubble gum-​like clay rubbed on your car to get extra dirt out. The wax, soap, leather condition are nothing out of the ordinary. I was expecting professional stuff but you’re better off using your own materials. You might as well go to a $ 60 – 70 complete car wash.
The team consists of Cody and Michael (Raskin). Cody is a good kid, however, Michael is just a salesman. I’ve given lots of money to charity without second thoughts, but I felt gypped here. That money is better off going towards the needy.

We had an OCRegister coupon for a mobile auto detailing so we thought we’d try this company out. We live 7 miles outside their 10 mile minimum radius (that starts at the Brea Mall) so they charged an extra $ 5 to come to our house. Extra star for that. Heads up — apparently the person who said it would be an extra $ 5 is way more customer friendly than the person working in the office the day of our service. That guy called and said it would be $ 10 on the day of our service. We spent time on the phone going back and forth over extra costs. Unpleasant. I suspect this company will have a hard time keeping customers because of the owner — not because of the work or employees.
The final job was perfectly acceptable to me (see the four stars?) –but the detailer went over every flaw and explained why it wasn’t perfect. By the time he left I was less happy. If I had purchased a few add-​ons (clay and steam) apparently my car would have been spotless. For a detail job supposedly worth $ 150 I would sort of expect a spotless car, but whatever.
Would I use them again? Probably not. Our regular detailer charges the same price as this coupon and stays until the job is perfect — the car is shiny and the upholstery clean — and he doesn’t bug me to use my broom or hose or anything. He’s actually mobile.