Red Robin Gourmet Burgers

Can I give zero stars? Just arrived. Since they have two doors leading to the hostess station, it’s amazing they couldn’t usher people out of the way so they wouldn’t have to make our party of 9 wait to even be noticed, meanwhile they’ve seated 3 parties. SMH. Maybe we should’ve listened to the kids and gone for sushi. SIGH.

Really disappointed by the management at this store, day of a local graduation and it’s completely understaffed. Bathrooms are filthy, seating is slow even though the restaurant is empty, service is slow and the food came out cold. I don’t blame the staff they are accommodating and doing their best there just isn’t enough of them to go around.
While BJs and Lucilles have multi hour waits Red Robin is sitting near empty. My shake was good though so I guess there is always a silver lining.

The best steak fries on the planet! Highly recommend the Royal burger… you can make it a monster (extra patty) if you are hungry.

Went yesterday night after work and had Camille (big smile with glasses) as my server I believe that was her name she is SUPERRRR outgoing and provided AMAZING service. we come to this red robin roughly about once a month to meet with friends and I have never experience such awesome service! Food came out fast and she made sure we needed nothing very very attentive! Loved it!

Tonight, we had a party of over 40 people, to celebrate the end of a joyous color guard season, with Valencia High School. They had several large tables set up for us, in the back.
Our servers were Tya and Velvet and they were awesome. Both very friendly, patient, explained how the billing would work and full of energy.
I ordered a low calorie option: a veggie burger, lettuce wrapped, with no cheese. It was hot, flavorful, and quite filling. I chose the coleslaw, for my side. Ironically, I dislike the way most slaws are made, but again, this was really good.
I plan to return here again. I love the décor, menu selection, kids cups/​menu, energy, and more. One minor issue, the AC was freezing, in the back corner of the restaurant!

I came in here with my friends after a great time shopping at the mall. We were seated fairly quickly. They told us to wait 5 minutes but we waited 4 minutes. We got our orders very quickly. It took maybe 7 minutes to get two burgers. What i love about the meals here is that you can get bottomless fries (unlimited fries). In conclusion, i had a very nice meal and would love to come back again. Also! They have games to play while you wait on the table.

Red Robin is my sons favorite restaurant. So on 2÷20÷16 we went to celebrate his 14^th birthday there. The waitress was nice, service was quick. I was just a not disappointed that they didn’t bring my son any icecream for his birthday! I saw them come out and sing to someone else, I even informed the waitress that is was his birthday.

Now, the 5 stars definitely come from the fact that this is me and my boys joint, y’know? I’ve been going here long enough that I know some of the waiters and waitress, all of whom are super nice.
The food is just real good, and affordable, burgers and fries. Not the biggest menu variety, but I only ever order one or two things when I eat there. Whenever I meet up with some friends and we need food, this is where we go.

I haven’t been to a Red Robin in about two years, honestly, not sure why. The last experience was exceptional, it was ok today and here’s why:
I had the Pig Out Tavern burger and it was not as warm as I anticipated. I am assuming mind was made prior to my friend’s and by the time they made his, it cooled down. I had a double double burger at Del Taco last night and it was much tastier. For dessert, we had the Doh! Ring Shorty (Cronuts served with blueberry and chocolate syrups), we both agreed that it was definitely better than our burgers.
The customer service however, was on point. Our experience was great the minute we walked in. There were two hostesses acknowledging us loud and proud as we walked in. Although it was only 11:45 a.m., I was surprised to see how busy they were. The good news for us, is that we were seated immediately. In addition, our waitress took our drink orders almost immediately as well. She was super friendly and accommodating and answered all our questions and provide recommendations as necessary.
Unfortunately, the seats and utensils was kinda dirty. My seat appeared to have something that looked like some sort of gum stain on it and the knife was super dirty. It was kinda gross!
As for the price, it was a great deal. We had the Tavern for two and the price is only $ 15 plus you get a dessert or appetizer.
With a drink, plus tip and taxes, our bill still comes out to be about $ 30 because we still left a good tip. After all, we got great service, it’s not the waitress fault that the burger wasn’t good. I am wondering the burger wasn’t so good because we order the special. Next time, if we come back, we agree to stick with the gourmet burgers.
Tips: Stick with the Gourmet Burgers, it was a lot tastier in comparison to the Special.
Customer Service: ⁵⁄₅
Cleanliness: ²⁄₅
Quality: ²⁄₅
Price: 5/​5, for what we got
Quantity: 3/​5, it was also pretty small

My girlfriend wanted to take me here because she was a long time customer and fan. I’m usually not a fan of greasy, artery clotting, fatty junk food but she swore by the Banzai burger. To sum it up, my experience here was awful.
Service is horrible and ridiculously slow. Literally took us 25 minutes to get the damn Togo box and I’m here writing this review because the service here is so slow that I have the time to finish this entire review while waiting for my Togo box (I was already waiting 20 minutes so I waited roughly grand total of 25 minutes). The waitress consistently forgot our requests such as sauce, refill on fries and not once did she come and fill up our water. She was rude and unprofessional– giving us attitude when we asked her a third time for our Togo box. I get that you’re busy but we’ve literally been waiting forever to finally leave this place so we can head out to our next destination.
Ordered the Banzai, prime chophouse, insane Romaine, some onion rings and some garlic fries. The food was mediocre at best… Sounded much much better on the menu and in photos. Never will come back here again.

Okay yes our server was nice, but I am mad because they charged me a dollar extra for a water refill and ranch refills. I honestly think that is ridiculous. I had no idea they were going to so that so they should let the customers know beforehand. I don’t know if all restaurants are doing that now (charging for water refills)? But at least at BWW they let you know that it costs more if you get extra ranch. Oh yeah and the fish and chips are not great here. That’s the last time I will be getting fish and chips there.

Always amazing food! Wendy our server was great! Such a welcoming and helpful person! Great servers and great food what else could you ask for?!? Keep up the great job!

This place always gives me a good burger. Anytime I want a burger that I know will satisfy me, I come here. The best part is the endless fries. I dont do very many reviews when it comes to chain restaurants, but this will be the exception.
Food: I cant comment on any one burger because you literally cant go wrong. They are all good. They even have great drinks. Their strawberry lemonade, root beer float, etc. and they serve beer in case you want to make it a party. They have a good selection of sauces as well if you love dipping stuff. I know I do so I get the campfire sauce all the time. Its a must.
Service: every time I come here, its always excellent! Very attentive. They always make sure our fries and drinks are full. They have this new tablet device as well if you want to order stuff without waiting for a waiter (even though they are always checking up) and you can pay your bill by card straight on the device. I think that is very helpful and convenient. Definitely coming back again and again and again.

Great place to eat! We went crazy one night and got two burger entrees, Towering Onion Rings, and upgraded our fries to Garlic Herbed Fries. WOOOOOO so good. :D
The customer service here is great! We usually take our time eating the burgers so we can ensure the refills of the bottomless steak fries. I don’t think the employees judge us though: P One thing I would do differently next time is to get The O-​Ring Shorty rather than the entire onion ring tower. That was overwhelming and filled me up sooner that I would like.

I love the fries here!
However, I haven’t been here in a while. The reason for my absence is, OK I order over the phone for pick up, (I work in the mall) and the last few times they have gotten the order wrong! Come on, I’m in a hurry on my lunch break. Today is the third time I get to my break room and I have my order wrong.

Best place for dinner, If you are vegetarian go for Burning Love (Burger lol) and with Veggie patty inside, have chilies with tortilla strips inside. And ask for Garlic fries with Honey mustard and Ranch Sauce with it. You will love it !!
I been there like 15 times in last 3 months. And I am ever ready kind of person for red robin !!
Good service, good atmosphere, Customer service is excellent.
Must Visit Place !!

This place is the definition of average. Everything about it is not bad but also not particularly good — food, service, prices, atmosphere. I had the royal burger and it was ok — needed more flavor so I used some BBQ sauce to spice it up a bit. I think it was $ 10.99 which seems pretty standard for a «gourmet» burger with bacon and egg on it.
They offer bottomless fries but beware — you cannot substitute the initial thing you get for another type or you will be charged (i.e. If you start with steak fries you can only get steak fries again and not broccoli or sweet potato fries).
Checkout my pic of all the free sauces you can request. There were like only 5 in the menu but they gave us 8, which was neat.
Wouldn’t be opposed to coming back but certainly would not go out of my way to come here.

Red Robin Gourmet Burger Rewards Card Member writing a review~ :)
Tip: If you become a member of their rewards team thing, you get a free bday burger! woohoo!
My go-​to gourmet burger joint right here. I mean, I just love the fact that they offer bottomless fries and strawberry lemonade that’s to die for. Pair that with the burger of your choice and it’s a perfect combination! I’ve tried a lot of different burgers that they have and I love them all. Always cooked to perfection. I’ve been here so many times and have never had a bad experience.
Surprisingly plenty of seating inside and even a bar area to sit and drink and watch the games.
Staff is always so friendly and attentive.
It’s located in the mall so there’s plenty of parking.
Two thumbs up!

Went to this joint while shopping at the Brea Mall. We have eaten at the Cerritos mall Red Robin many times in the past, so we knew it would be a safe bit to have a quick dinner
We ordered the following:
Long Island Iced Tea,
Bar Wings and Yukon Chips (½ Order),
Whiskey River BBQ burger, and
Red Robin gourmet cheeseburger w/​o Tomato.
Pros:
1) Service was quick. We were seated immediately. Order was taken promptly, and meal was served quickly too.
2) Bottomless fries with the burger had a symbolic metal cup with no bottom. (+1)
Cons:
1) Burger was just OK. The food does not make me want to come back and check out other items.

I came here on a Saturday at around 3, ish 4 ish for a late lunch/​early dinner. It was pretty busy, as there were many people dining, and there were even more people waiting at the front.
We were in a party of 6, and it didn’t take long for us to be seated. However, it did take a while for our drinks and food to come out. Drinks came out 15 minutes after we ordered. We had also asked for some of the bottomless fries (we all ordered burgers) to come out a bit early as appetizers. This came out about 30 minutes after we ordered. Then about 15 minutes later, our food finally came out.
The food was good, just like any other Red Robin. Nothing too spectacular.
Our waiter was friendly. But, service was a bit on the mehhh side.