Mountain Thunder Lodge

(my client’s statement, mr. conrado s. k matsumoto)
fraudulent hotel, specially for turist
«on december, 2015 i made a reservation through
to stay in the hotel during the week of january 17^th, 2016 to january 23^rd, 2016 with my family. the reservation included one apartment for 7 people, in the amount of 1,800 dollars.
we arrived at the hotel, we did the check in and the employee of the reception gave us the keys. when we got to out rooms i realized that the reservation regarded to 2 apartments, instead of 1, like i thought i had made.
i, immediately, went to the reception to understand what was happening. i took my
reservation and showed to the man that, as i thought, my reservation included one apartment with two bedrooms. the employee looked at my reservation and told me that everything was right; that the reservation included 2 apartments, not 2 bedrooms. i then asked him if he was completely sure of he was telling me; he said yes. i then asked him if additional charges would be made on my credit card, besides the 1,800 amount of the reservation. he said no; no additional charges would be made on my credit card besides the 1,800 dollars that i was paying for the
reservation.
i didn’t understand much, but because my vocabulary is a little bit limited and because he was assuring me that no additional charges would be made, i agreed and went straight to my room.
however, at the check out i was surprised with different and additional charges. the hotel charged me for two apartments, but the funny part is that they didn’t charge me the actual reservation that i had made! they charged me 1,500 for one room and 1,600 for the other room.
i tried to talk to them, but they told me that i had to complain and try to talk to
. i hired a lawyer and she is trying to talk to
and to the hotel. the hotel states that i made two reservations, one through
and the other through the hotel.
this is a complete lie!!! i only made a reservation through
.
have asked them three times a prove that i made two reservations, but the hotel refuses to answer the question!
i cannot pay for their mistake when they assured me that no additional charges would be made on my account.
the hotel takes advantage of people that cannot speak fluently the american language.
the hotel refuses to accept that its employee gave me a fraudulent information and now i have to pay for their mistake!
i would never recommend this hotel because they don’t have the decency to confess that its employees acted wrongly. and worse: they refuse to provide proves regarding the „extra reservation“!
i’m discussed! this hotel has a lot of money and they could easy confess the mistake and provide me my refund but they rather ignore the fact and let 7 customers completely unsatisfied.»

We got a pretty good deal on groupon and gave it a shot. We went during off season so not much snow but that is fine by us. The hotel was very comfortable and the rooms large and decorated well. The balcony views of the mountains were great.

One of nicest complexes in Breck. The location can’t be beat! Right next to Breck station gondola and ski path ends right behind complex. Quiet when there isn’t a major group of people there.

Amazing location tucked into the mountain. I have zero complaints. The staff were amazing.
Especially the homie Alex who helped us get into the condo when it was locked.

We had a really nice stay.
Staff was polite. Room was nice. Wifi worked and was quick. Short walk to Main street, the gondolas and trail heads. Overall a really nice location that I would happily make a return booking to visit.
For those with traveling with children. There is a full size refrigerator. The pull-​out couch was comfortable for my daughter and it could have slept two without an issue. Grocery store is a short drive/.5 mile walk away for those things the kids need. There are hot tubs, a pool and a short distance away — tennis courts. So bring swimsuits, sunscreen and a racket! Also, for those with young ones still in a stroller — bring your one with off-​road wheels. You’ll be frustrated if you bring one that requires constant smooth pavement to work well as you’ll be walking a lot.

My husband and I stayed here over labor day weekend for a wedding– we loved our room!
Only issue is that our room faced the pool – which opens at 8 am… and each day at 8am there were a bunch of people already at the pool – kids screaming – which would be fine, but not at 8am! I woke up each day to this. They should really have quiet hours.
I’d stay here again :)

I really liked this place. The staff were friendly, they have shuttle and above all the rooms were super nice.
It is with the visit.

We stayed here for 5 days/​4 nights. Great location right by town, rooms are clean and spacious and housekeeping is great.
Front desk was limited is suggestions on activities; called on 2 occasions requesting suggestions on activities to do at night with kids and while it was raining, both times they had no suggestions.
Traffic noise at night was extremely loud.
Pool was basic, slightly heated and dirty.
All in all this resort is a good value, but with a family it is absolutely not a inclusive resort for fun, particularly during the summer when it rains. You do have access to some of the resorts higher on mountain which seem to have more activities within their properties.
A big benefit is it is lower on the mountain for altitude sickness, and I believe would be ideal for a winter trip.

The worst hotel I’ve stayed at in forever. Biggest problem — no hot water and they didn’t fix it.
One measure of a place is not how well it runs most of the time, but what happens when things go bad. We’ve stayed here before and always liked it. But this time we hit some problems.
It’s me, my wife, and 3 adult age daughters (ie we need room). We rented a 3 bedroom townhouse arrived and one of the rooms stunk of cigarette smoke. They should have caught it but this can happen.
So we call the front desk and the first tell us that they’re full and so we have to make due with the room (and waking up each morning with an awful throat). After 5 minutes of discussions they state that well, they do have 1 room in the main hotel and we can all double up in there. After an additional 10 minutes of discussion they admitted that they had a second available room.
In other words, they had decent space (not quite as big or nice as the townhouse) and did not want to let us use it but would rather have kept those rooms empty.
The arrangement was 2 days in the hotel and then they would move us to a townhouse that opened up (we were fine with staying in the hotel, this was at TMLs request). We were then told we had to move out of the one room at 11:00am and then could move in to the townhouse at 4:00pm. So in the middle of our vacation we were going to have 5 hours in the middle of the day with no room. Another 5 minute discussion and they «discovered» that the townhouse we were moving into was empty and therefore we could move across immediately. (I wonder if it had been empty both days and they could have had us there the whole time.)
So again, while they could have made the move immediate when they told us the unit we were switching to, for some reason (stupidity?, laziness?) they were going to leave us without a unit in the middle of the day when it was totally unnecessary.
All good now — right? Nope. We go to shower that night and find that we have no hot water. I call the front desk and he tells me that they have no engineer they can call off hours. Imagine coming back from a day of skiing, you’re cold, you want to rest under a hot shower — and you have to wait till the next morning.
And then in the morning the engineer who will «be there at 8:00» showed up after 9:00. He went and checked the boilers (for 5 additional units here too) and found them off. He cycled them on and called the boiler repair person.
So once again, no interest in resolving a problem quickly. At least in this case I can understand the rationale — they save a bit of money by waiting till the next morning. All the people in the 5 units are left unable to shower one night and the next morning — but they saved probably $ 100.00 in an off hours visit by someone who could turn the boilers on.
If everything goes right, this is a nice place. If things go wrong, you are so screwed as they won’t even help where they can do so at no cost or extra effort.

Room was unbelievably hot. The AC didn’t work and while there was a fan in the closet, it didn’t cool off the room enough. Sheets were dirty with black stains. Beautiful room and bed is comfy, but do yourself a favor and pay less money to get yourself a room at a comfort inn or holiday inn that at least has AC.

Husband had to visit Breckenridge for business so I tagged along. The drive from Denver is gorgeous, breathtaking and at times nerve wracking if it is snowing.
Arrived at the lodge. Underground parking: sweet. This property is lovely. The trees are gorgeous. The staff is friendly. My husband and I commented all the way to the room how charming it was and how the rustic décor was tasteful.
We arrived at room 1214 on the end of the 2^nd floor. Upon entry, everything was lovely. Décor was inviting and the rooms were very large. The bedroom was a good size. We liked it.
I am giving 2 stars for two reasons.
1) The large shower in room 1214 had what appeared to be black mold at the base which made me avoid it completely. The bathroom was large and there was a separate bath/​shower combo, so luckily I did not have to use the scary looking shower. Also their bath products are tired. Mountain Spa products in black tubes that look as if they’ve been used and reused. Several of them were open at the seam??? Weird.
2) The bed was HORRIBLE. It was lumpy and soft and neither my husband nor I got a good night’s rest. The couch was slightly more comfy but not much. This is why I chose to leave even though my husband asked me if I wanted to stay an extra night. I did not. I couldn’t get home to my bed fast enough. I suppose the fire alarm at midnight did not help my sleep either, but they would do well to invest in new mattresses. I would visit the Westin’s online shop. They sell good ones.

I traveled with my family to Breckenridge for a week long trip. We decided to stay at the Thunder Mountain Lodge because it was in close proximity to the slopes/​gondola and the town. Overall it was a great relaxing stay and I would come back here again. Staff was nice, the courtesy shuttle was very convenient and it was easy to navigate.
However, there were a couple short comings over the course of the stay.
To begin with we rented a lodge/​house for the week. We were looking to rent a car from the airport for the two hour drive here (from Denver) and back and use it to allow us to go out and explorer ourselves. However we were told that parking was $ 30/​day. We ended up getting a driver to take us to the lodge and when we got there we found out we had a two car garage in our lodge… something we had no idea we knew about.
Secondly, we stayed in a unit that is owned and rented to vacationeers. There is usually no problem with this since people care for their unit and they have house keeping services. This was not the case for us. The cooking utensils were disgusting, and the teflon pan was so badly damaged the, teflon coating was found in our eggs. On top of these short comings, the house keeping service sometimes switched out our towels and sometimes didn’t and there is major mold growth in the upstairs bathroom window.
Overall, I would recommend this place to my friends, but I would hope in the future the facilities remain a little cleaner.

I stayed here due to an event/​conference taking place in the Lodge & boy was I glad I did.
My room (with full kitchen) was very clean, very spacious and very nicely decorated. The view out the windows & on the patio were awesome. The wifi was very fast & reliable.
The shower took a while to get warm in the morning, but that is probably the only criticism I have — oh, it would be nice if the hotel had a power outlet near one or two parking spaces in the basement so I could charge my Volt.
The staff were all super friendly and eager to help in any way.
It is only a short walk to Main St. I am sure there are cheaper places to stay in Breckenridge, but perhaps not many nicer than here.

I was here for a wedding. My girl and I stayed with friends in a 2 bedroom unit and it was unbelievable. The room was great, comfy beds, TVs in every room, beautiful view, full kitchen, free shuttle, and helpful/​friendly staff.
I was most impressed with the staff. The shuttle was fast and efficient with friendly drivers. Check-​in and check-​out was quick and simple. At the wedding, the waitstaff and food was excellent.
I would definitely return to this place and highly suggest it.

Awesome staff and location. The pool could stay open later though.

My husband and I stayed at the Mountain Thunder Lodge last December. It was my first trip to Breckenridge, and I was not disappointed. The MTL is located just a short 5min walk to the Gondola which takes you up to Peak 8. Having never been to Breck, or skiied before I had a lot of questions and anxiety before this trip. I called the MTL to ask which ski school I needed to contact for reservations. They provided me with the information I requested which was very helpful.
Upon arrival the Bryce, the gentleman at the front desk, asked us a few questions and had us checked in with room keys in hand in a matter of minutes. We were tired after a long day of traveling and just wanted to pick up a few groceries and a quick dinner somewhere. Bryce gave us great suggestions for restaurants and hours of operation for the market/​liqour store/​etc.
We stayed in a one bedroom condo located in the main building. It was well appointed and all the appliances and furnishings were up to date. The kitchen had EVERYTHING we needed– pots/​pans, nice dishes and silverware/​toaster/​microwave/​coffee maker/​even wine glasses and corkscrew!
We loved using the fireplace to keep us warm when we were relaxing on the couch after a long day of skiing. The bed was comfortable and the bathroom clean. We loved the fact that there is an electronic safe in the closet that we could keep my engagement/​wedding bands and iPad in while we were on the slopes. There was a cute balcony with two chairs and a small table which we used only to cool off on after working up a sweat putting all of our ski gear on. The hotel is advertised as ski in/​gondola out. However, due to the La Nina weather pattern there wasn’t much snow the first week of December. Due to this fact, less than 20% of the ski runs were open (including the one that you could ski straight to the hotel). They also have a place to store ski equipment and a heated parking garage. We did not use either so I can’t comment .
I loved the friendliness of the staff, the convenience of the daily shuttle service, and the location. MTL is a WINNER and I will be back!

My boyfriend and I had a fabulous time here — nice walk into downtown Breckenridge, close to liquor and grocery stores and we were here for a beautiful wedding, which always makes a vacation nice and romantic.
The staff was friendly, our room was gorgeous (LOVE the fireplace!), and we were able to really relax. I would definitely go back.

Studio rooms are spacious and comfortable. Includes a full kitchen with everything you need. If something is amiss, call the front desk and they will leap to assist you. Rooms, linens, and bathrooms are all clean and not worn. There is no air conditioning but open a window and you will be very pleased with the fresh mountain air. I will not hesitate to return.

If I come back to Breckenridge, this is definitely a place I would stay! Staff is friendly, helpful and accommodating.
There are different buildings that you could be staying in. As for the main building (where the lobby is located): there is parking in a key access garage beneath the building, there is a fitness center, hot tub (really, really HOT), free shuttles that will take you and pick you up from anywhere in Breckenridge (7a-​1130p), free wi-​fi, and free ski/​snowboard lockers. This is not a ski out location, but the shuttle will drop you off at the gondola or at Beaver Run. This IS a ski-​in hotel; one of the ski run’s that ends at the gondola, just so happens to swing directly at the back steps of the hotel lobby.
Our studio condo had everything in it that we would need… the only thing it doesn’t have is a waher/​dryer, but I certainly did not need that while on vacation :)
I will definitely recommend this place to friends and family!

We had a group here. Wow. great service, free shuttle rides all around town… great place. Big rooms, fireplace, kitchen… you wont be dissapointed.