Cliff’s Cycle Center

Everything was great till I needed service. Go somewhere else.

Though they couldn’t service my Polaris vehicle (Indian Scout), the service department was quick to reply to my request and were extremely courteous and professional.

We had used Cliff’s for tires and brakes previously and our experience was fine, so when my boyfriend layed his bike down, we chose Cliff’s for repair with our insurance company. The clutch handle broke, and there was some body damage, and a few other things to be fixed due to the accident… We paid the deductible immediately, and even offered to front the money for the parts so there wasn’t a delay on repairs and they said the $ 1,000 we had already paid was plenty… It has now been OVER a MONTH and the bike is still there «waiting on parts» Because they had to wait for the insurance company to approve the amount… Grrrrrrr. I can’t help but feel like they are milking the insurance on storage fees while it sits.
Worse yet… They are RUDE. Thousands of dollars from us, and they treat us like crap. My boyfriend, being a submariner, had given both the insurance company and the shop express permission to discuss all things in this matter with me… But I stopped in yesterday to check on the bike and not only did they at first refuse to talk to me about the status of the bike because «I am his girlfriend, not his wife, so they’re not required to tell me anything», but he lied and said he had already spoken with my boyfriend the day prior when, he claimed, he stopped in, and nothing had changed — this would have been impossible since he was on duty for 36 straight hours and had not left the base, and the last time he’d spoken with the shop had been 4 days prior and all I was asking for was an update since the ordeal has left us with just one vehicle.
They have been rude, difficult, and impossible to get a hold of… and it apparently takes them WEEKS to get parts for a common bike (’09 Hyabusa).
We will NOT be back once we’ve picked up the bike… If they didn’t already have it disassembled in their shop, we wouldn’t even let them finish repairs. Will not come back to buy a bike, for repairs or maintenance, and certainly will not refer them business after the way we have been treated.

Bought my 2013 KTM 350 SXF from this dealer and was very pleased on how they treated me upon my purchase of the machine. I chose them rather than Lynnwood Motoplex due to the soul fact that they were fellow Former enlisted Marines. Later inspection of the bike when I arrived at my house, i noticed a bolt was missing under the seat. Immediately i call back and tell them i’ll be in the next day for the bolt. I arrive and tell them about the bolt and they immediately start blaming me for the loss of the bolt and made it a hassle to get one, when they finally did give me the bolt, they tried giving me a guilt trip about taking it off of a show room bike and tossed the bolt to me after they had removed it. completely disrespectful. 7 months later I went in to get my rear tire changed and told them i wanted a D606, the parts gentleman took me to the back room where they keep their tires and showed me an MX31 and told me that it was the offroad version of the D606 and it was meant for hard terrain. Believing him and having faith in his word was a mistake. Upon my research later that month, i found out it was a soft terrain tire that wouldn’t last longer then a week on hard surface riding. Needless to say I will be going back there 1 more time and that is for them to fix their fault and install an MX71 as i asked in the first place. They have lost me as a customer.

I needed a brake rotor for my BMW GS. Ted in Parts probably spent 2 hours on the phone talking to various parts vendors before finding two possibilities in California. (I’d asked them to try to find an aftermarket rotor instead of paying the ridiculous BMW OEM prices from the Seattle or Tacoma BMW dealers). Ted ordered both rotors and specified two-​day shipping (intending to return the other rotor — this ensure that they got the one that worked). The parts arrived the Friday before Memorial Day. Cris and the Service crew stayed past closing time on Friday night to get the bike finished and out the door so that I could ride it over the weekend.
All in all, this was a very good experience. I feel like these guys went the extra mile to get my bike ready to go.

I bought my 2005 KTM 950 ADV used in 08 and have had Cliffs do the parts and maintenance ever since. Although I did not buy the bike from them, they treat me like I did. Their KTM mechanic has been nothing but TOP NOTCH when working on my bike. Whenever there were any issues they made em right IMMEDIATELY and there were almost always NO ISSUES! Almost 30K miles later my bike runs and handles just like it came off of the showroom floor. Their Service Manager always ensures my concerns are addressed and acted upon. His upgrade recommendations have always been truly beneficial and not just money suckin’ BS. My bike is as safe as it can be and I plan to keep it for a very long time. Thanks Cliff’s!

Had my initial maintenance done on my2013 gsxr750. Cruising on the hwy and my rear seat flew off!!! Called them and told them and they first wanted me to wait til next week for a new one. Told them unacceptable and wanted one off the floor. They agreed. Never offered me a discount on next service or any accessaries! Told my wife they were taking a loss having to replace the seat they failed to secure! Lost my business forever!!!

Labor cost is on the high side… Parts and gear are offered at a 15% discount to military and immediate family members. Nice and thanks! Jason at the front desk in the service department was helpful and laid back everytime I’ve been in. Open roads and southern Cali here I come again! The Phoenix rises and rides.

Probably the best place in Bremerton to get gear, they have a fairly good selection and the prices are average. They carry Kawasaki and Suzuki bikes and the staff is friendly and helpful.

UPDATE: Had to go to an arbitrator. He made Suzuki do what should have been automatic — he told them that the machine was obviously broken, and to buy it back from me. After a year of hassle, it’s done — and I’m shopping in Seattle.