Roy’s Appliance Service

They are no longer offering appliance repair in Kitsap County. This is from the message you hear when you call the local number. 360.373.1432. They may still sell parts.

My lawn mower wouldn’t start so I took it in, paid the minimum $ 50 and left it. When I got it back it started, for about 3 seconds! When I called them about it the service technician was BEYOND rude, acted as if it was MY fault the mower wouldn’t stay running. He said there must be water in the gas to which I replied that it was the SAME gas that was in the mower when I took it in there! He said bring it back so I put it in my trunk and hauled it across town again. When I picked it up he said they drained all the gas, made sure everything was free of water and left it running awhile. Got it home, mowed my very small lawn one time, then it died and now will not start AGAIN! When I called back he said again it must be water somewhere inside, bring it back. I am a single working mom and this will be the 3^rd time I have had to load my mower and haul it across town. WHY DIDN’T HE FIX IT THE FIRST 2 TIMES? At this point I have shelled out $ 50 for nothing because my mower still doesn’t work, so I have no choice but to take it to them yet again.
All the above is true, but when I went to get my mower the 3^rd time, they refunded my deposit. I haven’t used it, don’t know if it works, but they obviously wanted to make it right for me which I very much appreciate. They even put a new blade on it — free of charge — because mine was bent. Everyone was gracious and friendly. I wasn’t impressed with having to take my mower in 3 times but I appreciate that they really wanted to make amends.

Lawn mower wouldn’t start. Took it I on Friday, picked it up on Monday, runs fine. Price reasonable. What more can you want?

Might be a great company, but substantially charges more to people living in 98 110.

This is a great place if you need a speedy appliance repair. Our microwave died unexpectedly and they were able to fix it within a few days. Plus since it was less than a year old, they called the manufacturer and had it covered under warranty so it didn’t cost me a thing! Next time I need an appliance fixed Roy’s will be my first call.