Quick Lane

Each time I come in I ask myself «why did I return?» Stopped in for an Oil Change, Fuel Filter Change, and have transmission serviced.
After my 1 ½ hr wait. Oil was changed, Fuel Filter changed, and air filter changed instead of servicing transmission.
No one mentioned air filter they just did it.
When asking about trans was simply told «we didn’t do it». In addition to not servicing the trans the fuel filter leaked severely. Had to go straight back an WAIT again.
One other annoyance — non of the service reminders were reset on the instrument panel.
Prob ok for an oil change and obviously air filter BUT would not call it «service».

So I called Quick Lane in Brenham, TX to setup an appointment to get my transmission flushed and the filter changed. My car is a Volkswagen so I figured I would give them a call because I knew the filter would probably have to be ordered.
The lady who answered the phone said they do transmission flushes and no appointment was necessary. That is when I let her know that I worked out of town and needed to make sure all the parts would be correctly ordered in time because it was a Volkswagen and Saturday is the only day I could drop my car off to get worked on. Then she informed me that they probably don’t have the filter in stock and she would have to find and order one. Then she said I should go to the dealer and have them service my car. She did not even try to help me. Very unprofessional and lazy.
So I checked online for a filter kit at O’Reilly Auto Parts and they would have to order it and it could be there in 24 hours. That took me a whole 3 minutes to find out.
I would not recommend this place to anyone and will discourage anyone I know to avoid this place. I will never take either one of my vehicles there again.

I was on the road and my brakes failed due to an improper brake service performed a day earlier in Austin. I coasted into Quick Lane. The staff could not have been more accommodating or more professional. They corrected the problem and had me on my way in just over an hour.