Andrews Cadillac

I called the day of for an oil change and was told to come on down, that it would not be a problem.
When I arrived several service employees were friendly and welcoming. I got the oil change, they called me promptly when my vehicle was ready, and allowed me to use a coupon for a discounted rate.
Very impressed with the service department and will be back for other repairs/​service as they become needed.

Andrew — thank you for responding, but this is the first that I heard from you since your initial email. If you felt a conversation with Bryan and Daryl complicated the matter you should have reached out to your customer (me)via phone instead of watching emails transpire that you began between me, Daryl and Bryan. You stated in your email if the issue was not resolved to reach out to you. You saw that it wasn’t and never opened your mouth.
Also, as I stated to you previously the car not being washed was the big issue. It was the cherry on top of the issues. So, for you to bring it up again makes me think you’re trying to minimize the lack of customer service that I received on your end.
I took the vehicle to Burnett’s automotive in Murfreesboro. They diagnosed the vehicle and said that the valves needed adjusting (not replacing as stated by Andrew’s Cadillac). The vehicle has been running fine since then.
Learn a little customer service… it will take you a long way :)

Only great things to say about the buying process as well as service and scheduling appointments. I shopped around and frankly bought a vehicle here because of the customer service, knowledge of product and attentiveness of the staff especially our salesman Herman. Very happy still, one year after purchase.

I live in Kentucky and found several ATS’s @ Andrews online that I liked with the red leather interior which I was looking for so I picked one out online and made an appointment to travel down to the dealership later that week. When I got there the car I had been looking at/​chosen had some aftermarket black rims on it and I had asked how much more were those and I choose to just have the ones that were suppose to be on it and pictured online put back on. Well after all the paperwork was completed (took over 3 hours and the loan app had already been submitted and approved earlier that week online) I leave the lot to head home, I happen to just think to pull over and get out and check to make sure they put the right wheels (19″) back on which were a $ 895 option listed on the window sticker. Nope they put these little and very ugly 15″ on. I head back to the dealership and tell them those are not the rims that I had purchased and they tried to convince me to keep them and I informed them that was not a option, I wanted the rims I had paid extra for and the manager agreed to swap them out with another car on the lot. Which took them an extra hour to swap these out.
After owning the car for three weeks (900 miles on the odometer) I get a flat and take it to my local dealership in Kentucky and find out I have a screw in my tire. My local dealer said The tire would have to be replaced due to being a run flat which is illegal to be plugged for $ 410 but if I would of purchased from them they would replace for free because they give a complimentary 1 year road hazards with there new cars but I should contact Andrews to see what they want to do about it since that’s where I purchased the vehicle.
I contact Andrews and was told I had the opportunity to purchase road hazard ($ 600+) and declined so I was on my own. Why would one dealer offer this for free and Andrews charge so much. I understand I did not purchase the road hazard but what I was not told is that My car has run flats and if you run over a nail they cannot be fixed and would cost me 400+ for each tire to replace. Was also not informed that I DO NOT have a spare tire.
I work in sales and I understand this is a Issue with the dealership and not the salesman. The Salesman answered my question and told me there policies. So I forward the General manager our conversation and my concerns that there is NO service after the sale and your on your own after purchasing @ Andrews. The General Manager (Nelson Andrews) choose to completely ignore my email and no response at ALL.
The whole reason behind purchasing a new vehicle is the piece of mind that you have a dependable vehicle that you wont have to pour lots of money into for repairs. Well three weeks later i’m spending 400+ on a new tire because Andrews could care less about there customer. When Has anyone ever got new tires and it not include some sort of road hazard for at least a short period of time. Especially when my local dealer gives there customers the extra piece of mind with a complimentary one year of road hazard.
At Andrews after the sale you are on your own, I would NEVER EVER recommend this dealership to anyone I know. Andrews is all about volume and could care less about the customer. If they don’t sell to you they’ll just get the next guy.
The Sales associate did take good care of me and explained all the featured of the car before leaving and did an excellent job and has followed up with me several times after the sale making sure I understand how to navigate all the technology in the new ATS.
My bad experience is beyond his control and comes from poor management of the facility and there policies.

Best Cadillac service in Nashville. Thanks Scott and Edwina. :)

Quick and professional service handled by overly friendly and polite service personnel. Brought our 2103 XTS in for problem with rear tire not holding air and «squeaking» sound coming from front end. Tire was fixed quickly, but as the urban legend goes…“the noise never happens when you take your car to the dealership…”, well the service personnel couldn’t replicate the noise I hear but said to bring it back if it continues (which it does). I have full and total confidence that Andrews Cadillac WILL find the noise and satisfy my request. Of all my years of dealing with car dealerships, Andrews has been THE BEST!

I have had my 1992 Buick LeSabre serviced at Andrews Cadillac since moving to Brentwood, TN in 1998. The sales and service team have always been cheerful, helpful, courteous and willing to go the extra mile in caring for my «baby» Buick. Their services are reasonably priced and their team of mechanics are quite knowledgable and thorough. I would highly recommend Andrews Cadillac for all of your General Motors automobile service needs.

Its time for me to get a car again — and this time I went back to Andrews Cadillac — just to see if anything has changed in the nearly 4 years since I went. And, happily, a salesman came to check on me. He was a young guy by the name of Carter. He even offered me a test drive in one. He was super nice and I eventually told him that I had been in before but not a single person would talk to me. He apologized for that and said that he is the type of salesman that will talk to anyone and has noticed that some salesmen, in fact, judge people by appearance when they come on the lot and use that to determine if they will talk to the person. But, I have to say Carter was different. I still haven’t made a decision on whether I will purchase a CTS or not yet — but I had to update my Unilocal review because he, single-​handedly, helped alter my opinion of Andrews Cadillac. I’m still not a fan because that first time a few years ago really made me angry. But he was a great person and I am happy I stopped in now.

I was passing through town and had an accident and needed help with some repairs. This place was not helpful but Crest Cadillac was amazingly helpful.