Babies R Us

5 stars for my last experience there! Heather was so nice and helpful. She went out of her way to make sure that I was getting the best deal possible. The staff in here are great. I always enjoy shopping at this location.

While the prices are good, I have to say that the service at this location and the Pleasant Hill one as well stinks. The employees really are not of the mind set that they are there to help. They must realize that many people who come in there are not frequent shoppers; they are there to buy shower or baby gifts. They don’t know where things are. For example, the registry might say an item is found on E4, but there is no signage to see where E4 is, only a 3 inch by 3 inch piece of paper on the end of the aisle (often covered up by merchandise). The registry also says «Ask sales associate for location». Then the tell you, «it probably means we don’t have here at this store.» I ordered some things on line for store pickup and was told in my email that I must bring the printout, show ID, to pick up. No one asked for any of these things. I felt like every time I asked a question I was inconveniencing the staff.

While I am still a fan of this Babies R US, I have had two recent visits that have left me disappointed.
I came in Saturday evening specifically looking for a 21 MM Madela Personal Fit Breast Shield, among other things. We head straight over to the breastfeeding section and do a scan. Immediately I see that they do not have the 21 MM shield on the shelf. So … while I finish the rest of my necessary baby shopping, my boyfriend goes and asks an associate if they have what we are looking for in the back, or when it will come in. He was told a stock truck would be arriving the following day (Sunday) and that it MAY be on the truck. They don’t know what will arrive until they break the load down. knowing what products your store will be bringing in this week is Inventory Management 101, but OK, no problem. So I buy $ 140 worth of specialty baby bath products and are done for the night.
Fast forward to Monday morning. I call them first thing to see if the product came in. I was greeted with incompetence on the other end of the line. I asked if they had the 21 MM Madela Personal Fit Breast Shield in stock. The associate said, «yes, we have it here, Madela 20 MM shield.» I insisted that I think he has the wrong product. So after assuring me it is the correct item, he puts the items on hold for me and gives me the BRUS item number. I get off the phone and go on
to find that it is in fact the incorrect product. He put on hold a 20 MM Madela Contact Nipple Shield. Two completely different products. One is a hard plastic shield used for pumping and the other is a soft silicone shield used for breastfeeding support.
Although I was disappointed leaving Babies R US Saturday evening, I wanted to remain optimistic and positive, but after the lack of telephone support and care, I have a negative opinion. Even when I insisted that I thought he had the wrong product, he assured me he didn’t; when in fact he did.

Love this babies r us they have the cutest clothes and accessories!!! WARNING: you wont even have to have a kid to want to buy something. Im not kidding you i went baby shower shopping today for my friends babygirl and i wanted to buy everything on every single rack just because it was that darn cute!
They have everything you need from clothes to bibs, swatters, blankets, strollers, car seats, cribs, breast feeding supplies, toys, diapers you name it i am pretty sure they’ll have it. Such a wonderful place to shop.
The gift bags there are super cute along w/​the card choices i didnt see to many card selections, but it was enough for my satisfaction. I Definitely recommend if you are wanting to go shopping for your daughters, sons, granddaughters, grandsons, brothers, sisters, cousins or even just your best friends baby.

This location should undergo a major employee shuffle. I went in to buy baby formula and came across several open boxes of the Enfamil refills, I immediately reported this to staff. I was shocked to see the staff member laugh at me for reporting this potential safety issue. I went to the front to report it and ask if they resell open formula. The staffer indicated that they just tape it up and resell it as long as the contents inside are unopened!!! Holy Mother of #%!*
I had no choice but to give it 1 star. The system won’t allow any stars! Corporate should investigate and look into this practice.

This store is pretty nice, clean, wells stocked and they have a lot. The customer service isn’t terrible. But it’s lacking. I come in here regularly and the cashiers at least 2 – 3 maybe 4, are ALWAYS hanging out and talking by the registers. They aren’t rude but they are not friendly and never say more than a hello. Some don’t even greet you.

It would be nice for the store to have at least a somewhat knowledgable staff. It seems every time I’m in there and have questions about products, warranties or return policy, nobody has any idea about anything! Even price matching, which is a store policy, was a 30 minute ordeal of not one, not two but THREE employees not having a clue as to if they do it.
Step your game up Brentwood store. Train the staff. They’re paid to know this stuff.

I use to drive from Martinez to this babies r us in Brentwood mainly for the better shopping experience. The one in pleasant hill is ok but this store is three times bigger than the one in pleasant hill. As big as it is, every time I have gone, it is as empty as can be. Everything is always organized and they have multiple clearance sections.
This place has a huge selection of diaper bags, strollers, car seats, bedding, cribs & baby must haves! The aisles are big and never seems crowded. The staff here are also really nice and are always around to help you and answer your questions. Parking here is empty and get a parking spot close by. One of my favorite locations.

Overall, not a bad stores for toys and stuff that you would expect to get. During this particular shopping outing I was looking for clothes. I did find one decent shirt for and 18 month old but that was about it. Everything was black and hot pink punk style. Okay we’ll not EVERYTHING but the majority of the girl section was punk. Personally, I really don’t like this style for babies and toddlers. It’s just cheap and trashy looking in my opinion so I was disappointed there was so much of it. I guess it’s the perfect place for teen moms to shop. There were lots of cute boy clothes though, but unfortunately that’s not what I needed. The staff was very friendly and helpful.

Always a good experience.

Baby things are so expensive but having the friendly staff help you buy what you need is very useful so you maximize every dollar.

The other Babies R Us or Toys R Us locations are ½ as nice as this one. I called and asked for help (expecting the worst) and was impressed by how nice the staff was and their offers to help me with whatever I needed.

Babies r us is like a baby version of Costco… Enjoy shopping here, even though some of the prices may be higher (we never buy formula here, always at Costco!), the staff here are very friendly and always asking if we need help, keep it up!

For some strange reason, I love coming here! Even if I’m not planning on having kids anytime soon, I enjoy thinking of what I would get if I were to have a child.
On this visit, I came to help my mother pick out some outfits and buy some diapers. They had this great deal on (I believe) 150 diapers for 44 bucks! Such a great deal! And she also got a $ 10 gift card to go along with it.
They have the cutest clothes ever. I never realized that boys had so many styles of clothing until today. I even picked out an overall outfit for my future son that in no way has been created but hey, let’s hope that outfit is still there when he’s born. Haha.
Babies R Us always has the prettiest and cutest crib sets. I’m in love with the White Disney Princess crib set and have already decided what the room is going to look like.:)
My boyfriend found one of those kangaroo pouches (as I like to call them) and cracked a joke on how he’s going to buy one when we have kids and take our child on space mountain in it. While in space mountain he will hold him up as they snap the picture. I know, not that funny but it was at the time.
I also think its so nice that they have the expecting mothers parking. Can’t wait til I park in one of those… oh wait I can. For another 5 years. Hehe.

Ugh! Love coming here to get my baby supplies however HATE that there is never enough checkers! I see associates throughout the store…3’s a crowd!!! Hello!!!
Navigating the shopping cart through the clothes section is all bad! Totally not enough room for the width of the big ol’ purple cart!

Mothers Room?! Love it!
If you have no where else to go and your boobies are-a-throbbing…Go to the Babies R Us Mothers Room. I knew that some of the stores have these but I didn’t know how nice they would actually be.
This one may be an exception because of the newness of the store or that its just not utilized by moms.
I didn’t have my baby with me at the time but I needed a sanctuary to pump in. The room can only be described as a sanctuary. It was clean and big and had comfy chairs to sit in.
Comfy chairs with plugs located right next to them so you could sit back and pump with out a care in the world.
No one else came in to disturb me and I wish my baby was there to share the nice quiet time with me.
The store is very nice too. I wish back when I was looking for an outfit to get my little guy blessed in I had come here. They had the nicest little new born suits that I couldn’t find anywhere. Not even Nordstroms had them.
I was just so impressed by this store. I would make special trips out here no matter what. They even had the formula I like in little glass bottles. I like the bottles better than the cans. You cant find those anywhere!
It was a joy to come visit this store. Just like every baby is different and special in its own way. So are Babies R Us’. This one is the best so far.

I have been to EVERY BRU in the East Bay… walked around Pleasanton and Fremont while pregnant. Frequented Pleasant Hill and Emeryville when my son was a newborn. And now I go to Pittsburg when I need a few things and this one in Brentwood for my monthly stockup. Out of all the locations, by far the best. Better selection, cleaner, everything you could ask for.
My son breastfed every hour until three months and then every two after that so I spent ALOT of time in these mother’s rooms. FYI Pittsburg doesn’t have one and the employees feel unnecessarily uncomfortable when you breastfeed in the open (Really! You work in a baby store!)
But back to Brentwood. Much bigger selection of organic/​higher end products than the other locations. They also have the best customer service my opinion. In my never ending stupidity due to lack of sleep I gave them too many of my Rewards coupons and when I called the next morning they held them for pickup. Hey $ 20 buys organic diapers for at least a week lol…

On-​par when compared with the location in Dublin. Essentially identical, down to the floor plan. This was one of the places chosen for our registry, as well as Right Start.
My opinion is that Right Start is one of the best baby stores I have ever come across. However, it’s nice to see that Babies R us carries bargain brands as well as some of the uppity stuff you see at boutique stores like Right Start.
If you need it for your baby, chances are you’ll find it here.

Okay… I have to be honest. Why is it whenever I go into this store I get just a little bit freaked out?
To think 7 – 9 lbs of adorable flesh and genes of two people can need a depot’s full of stuff. To think it probably takes several grand to get off to a good start. To think that’s only the beginning of a multi-​thousand dollar lifelong investment.
I went shopping here for two people, two different registries. A boy and a girl at that. I got 2 baby bags. 2 packs of 3 head towels. 2 packs of 8 washcloths. A bath duckie that changes color when the water is too hot. A rattle. A grooming set.
For a whopping total of 140 bucks. OY…
I can see how this place can be fun. I had fun test driving the rocking chairs and playing with the toys. But for an outsider looking in? Yaidunno…
Baby bag, bath stuff, toys = $ 140
Being invited to be a part of an everyday miracle = priceless

Used to visit the one in Pleasanton when I was pregnant. Now that I’m not pregnant — one has opened up in Brentwood. Good place to go if you are having a baby, or know someone who is. Good registry items! Plus they have a station where you can gift wrap your own baby shower gift. Also, in their ladies room there is a «mother’s area» where you can change diapers (they provide the wipees too) and nurse (gliders are provided). We are very familiar with the «mother’s area» because my little toddler daughter always decides to blow it up when we are in the store and that’s where I end up.
We were in there last weekend looking for an umbrella stroller for our daughter for our upcoming Hawaii vacation.
Husband likes the one for $ 19.99. Um… no.
I like the Maclaren Volo at $ 99 (of course). We are coming to a comprise and getting the Chico at $ 60.
Yes, it might get smashed on the plane but I like a little style — thank you. I look at it as —- if I am pushing the stroller than I pick it.
Anyway, nice and friendly employees there to help you. We couldn’t figure out how to open and close the strollers and they showed us (patiently) how to do it.
Don’t bother going there for gifts for older kids because like the name BabiesRus, they cater to mostly infants and toddlers. They will send you to ToysRus!