Boot Barn

I’m going to have to give this Boot Barn ¹⁄₅ stars. They have a good selection of boots but after my trouble, I will give my business elsewhere. I found a pair of boots I wanted on
I went to this store to ask the manager if I could return the boots that didn’t work out there and she said «yes, no problem». So I ordered two sizes as I didn’t know what size I would be in that type of boot. I went to return the pair that didn’t work out and the cashier tells me they can’t do returns, only exchanges and in store credit. I advised to her what the manager told me and luckily the manager was there. The cashier went and got the manager and she remembered me and was just shell shocked and didn’t know what to say besides their computers are not capable of doing returns and I would have to pay for shipping and return the boots to
. So I called their customer service line and was on hold for 5 minutes. I was told I would get the return tag in 5 – 7 days. 11 days later and several complaint emails I finall got the return tag. Save yourself the hassle that I had and do not buy from their online store. Their customer service is awful!

Awesome! !! Wanted to bring home a pair of boots and I got em! Not only does the store have adorable clothes but a great selection of boots too and the guy helping us rocked! He wasnt pushing and VERY helpful. I got a great pair and it was even cheaper then I originally thought I would spend! After we still stopped into boot country and he was right trip. The boots were triple the price and not as nice.

This place is fantastic! Abby is an amazing employee and a sweetheart. Top notch customer service. Havent had a problem at all in the 4 years ive been going to this location

Visited this store a few months ago while staying in TN. Great store, super friendly customer service from Tyler. Very knowledgeable. Helped me find the right pair of boots. I thought they were a little tight, but Tyler assured me they would stretch & be just the right fit. He was right. They fit great now that I have worn them in. They have a lot of styles & colors to choose from and also have a great selection of sizes. Hats, accessories & western wear for both men & women are also offered, but I was happy with just the boots. They also offer military discount. Ask for Tyler if you’re not sure what kind of boots to buy, or if it’s your 1^st pair. He’s the friendly expert :)

So many cowboy and cowgirl boots! And prices range from a little under $ 100 to over $ 1,000. This is definitely a classy place with quality stuff. They have boots, hats, clothes, purses, wallets, belts, all kinds of leather goods and accessories. And the people are friendly. And on top of that, most of their prices are competitive with Amazon prices so why not see the items in person and buy locally?