Comcast Service Center

Good luck if you try to speak with their representatives.
Every time I call, they put you on hold… forever.
Probably they only have One person in charge of the whole Nashville area to answer your call.

This service center expertly demonstrates why Comcast has a horrible reputation.

This location has ONE very slow employee with a lazy attitude «assisting» a line of about 30 customers. Comcast is garbage customer service and I can’t wait for google fiber to arrive and put all of these piece of shit ISP’s out of business. Enjoy the monopoly while you can, and fuck your self Comcast.

Read the previous reviews… they do not lie!

Why is it the cable companies just SUCK anymore. No customer service. Long lines to go pick up or drop off equipment so you can self install. Charges for technicians to come to your home to fix a problem that is clearly a COMCAST issue. Oh. and then there is your telephone support (assuming you don’t have t wait 30 minutes to actually get live help) that is equally terrible. One will tell you your signal strength is bad, the other will tell you its good. One tells you your modem/​router needs to be replaced, one will tell you its perfectly fine.
This country needs to legalize drugs and make Comcast the dealer This will end illegal drugs as we know them today…

I wouldn’t recommend this company to anybody. They have very bad service and they don’t keep they promise.

I wish there was an option to not give any stars at all! Their customer service is terrible! They suck! Comcast/​Xfinity as a whole is shit! If you can get a different service don’t waste your time and money

Infinity needs to hire new staff at this location
The wait time is slow and after dropping off my mom’s equipment they sent another bill wanting money for some of the equipment even thou I had a receipt it had been returned after I explained this and the fact I had to drive to drop this off because their techs refused to pick up the equipment they dropped the extra charges

Comcast, the whole company, lacks in service. I purchased their home security system a year ago. I’m moving into my new home at the end of the month and wanted to have the system moved. The rep stated that I would have to pay full price for the installation. They would provide new equipment and installation for $ 399.00. I asked if they couldn’t just use the equipment in my new home. The rep replied that they could but I would be charged full price anyway so I should just get the new equipment and leave the old one. This seems like a waste and unnecessarily charging customers for new equipment. Most other alarm providers move you for a nominal fee because they’re receiving recurring revenue on the monthly monitoring. I never mind paying a reasonable rate for services. This is not reasonable.
The rep had a «take it or leave it» attitude. Comcast’s motto should read «customers…who needs them anyway!»

I wouldn’t recommend Comcast to anyone. Their customer service is the worst that I’ve ever dealt with. I’m almost certain it’s intentional because they have no competition to speak of in the area. I’m on my hands and knees begging Google Fiber to find it’s way to Nashville. In the last week, I’ve had to call Comcast 5 times. The first two times was because my Internet kept turning off for no apparent reason. The other 3 had to do with them upgrading without authorization. This is not the first time either! When I originally signed up for service at this location the woman behind the counter upgraded me without permission and said she was doing me a favor because it’s a faster speed and I could just cancel when their promotion ended. She then told me she didn’t know how to fix it and I would have to call to get it taken care of. Smooth move on her part as I’m sure she gets credits of some sorts for the more she sells. I should’ve known then that this would be a disaster. I am now on my way back to this place to turn in all my equipment to be done with them for good. I just received 2 boxes from them in the past week that I didn’t order and they refuse to cancel service until they get it all back. Seriously, folks… use ANYTHING but Comcast!

Not sure when their hours were changed but I was told over the phone (after waiting on hold for 8 – 11 minutes) that their hours were 0900 – 1800. When I arrived at the office there was a sign posted stating their hours were 1000 – 1800. I arrived at 0920 and watched a dozen or so people attempt to enter prior to 1000. Good news! After they opened at 1000 and waiting in line for 25 minutes I was able to turn my cable boxes in and now I’m COMCAST FREE!!! Oh that felt good. Folks, I live in south Franklin and can pick up 22 digital, some are crystal clear HD, using an antennae in my attic. Thank you comcast for allowing me to simply connect the coaxial cable from my antennae to the nest of splitters you left on the outside of my house. Add an old TiVo w/​a lifetime subscription (you can find them on craigslist or eBay) + Netflix and this family is set!

Comcast’s customer service is absolutely awful. Showed up 10 min after they opened and I still had to wait in line for an hour and a half. Despite the entire building being full of customers they only had one person working behind the counter. Why? They obviously care very little for their customers. Additionally, I have spent close to 5 hours on the phone with their telephone «help» support over the past few days, each representative seemingly more incompetent than the last, and still the problem is unresolved. Avoid at all cost.

Terrible. 12 people in line at 10:45am on a Friday. Guess how many reps they have working the counter?
1.
Who are the supervisors and so called managers making staffing and budget decisions around here?
This location always has a line.
They are always under-​staffed.
Comcast– get your act together and at least make an attempt service your customers that actually COME TO YOU.
Even if you just slightly pretended for a minute that you had any sense of customer service it would be an improvement.
The second Google Fiber or any other internet provider worth a damn comes along I will be ending my long and difficult relationship with Comcast. Hi-​speed web is the only thing keeping me in their web of dereliction.
Monopolies are clearly a bad thing.

Expect the status quo to be a long, slow line. Comcast as a company is absolutely, positively mediocre. I spent over two hours on the phone trying to arrange a transfer of service in anticipation of an upcoming move. Despite leaving my phone number with each person on the phone in case of a dropped call (which I’m 99% certain happened on Comcast’s end) no one ever returned my call on two separate drop calls. They simply do not care. There is no competition. After two hours of holding and dropped calls, I went to the Comcast service center and waited 30 – 40 mins in line. Once I got to the front, I was told their internet was down and the needed changes couldn’t be made. To their credit, they were kind and professional. Additionally, I left my number with them to call me when their internet was restored. While the internet was not restored, they did return my call with a plan to call and finish up tomorrow.
In sum, while Comcast as a company is entirely mediocre and their telephone customer support is horrible, I will say the women I encountered in person at the service center work hard and do their best. Unfortunately, your best course of action is to go to the service center in person and not deal with the ineptitude of customer service on the telephone.

They open at 10, not 9. What a waste of time.

I can tell you this… If you have ever called 1−800-Comcast for help then you know what I am talking about. The drive and wait in line is sooooo worth it. Tjey always save me about $ 50 when I need to go in.
I refuse to call in ever again. Im always takeb care of above and beyond my ask when I come in here.

I assumed this would be a store with the latest products on display and helpful customer service. Instead I found a service desk/​window with one employee and a line of 12 people who could barely squeeze into the small waiting space. I don’t understand how a multimillion dollar company with a near monopoly on the cable industry can represent themselves in such a poor manner…