Discovery Pest Control

Very disappointing. I hired Discovery to help get rid of the gophers I my front lawn at my new home in Pittsburg (very small area). They told me on the phone that it would cost $ 175 for one time service, and that with gophers that is all I would need. After two follow-​up appointments they now say they do not have to come do what I hired them to do because I had follow-​ups already. So now I have gophers and they have $ 175. Sigh.

I’ve never dealt with a more rude & unprofessional office staff in my life! I’ve been a customer for 3 years and for some reason I didn’t get or was unaware of the bill. I get a letter in the mail from a collections agency for $ 113.00!!! I immediately called Discovery and gave my AMEX car to pay the total. Lady proceeded to inform me my account has been closed and I can’t be a customer going forward!!! Whoa!!! Ok. Not a problem I do apologize for inconveniencing your local company. So many other options out there. Stay clear from these guys!!! Good luck!

I’ve used Discovery Pest for about 16 years and they have been great. They spray my yard every other month. I’m happy with their service. A couple times a year I have ants that come in looking for water and Discovery Pest comes by and will either spray inside or give me ant traps (which I prefer) .
I also have a second home in the mountains and also have a pest control company spray. Discovery Pest is much more reasonable in cost.

Discovery Pest Control is an awesome company. They have faithfully served us for over 6 years and we have been very happy with them. The techs are professional, knowledgeable and always did what I needed at each visit. We sometimes had to call for extra no charge visits between reg visits due to living near a working ranch and scheduling was always easy and quick. Those that answer the phones and help in the office have always been courteous and professional and resolved our issues in one call. I would highly recommend them for your pest control needs. We only have them treat outside, never inside due to our adverse feeling about chemicals directly sprayed in the house, however we rarely have insects in the house except for the once a year ant infestation in summer time and Discovery is always ready to come out and handle that with extra no charge visits for outside spraying while we handle the inside ourselves. Great company overall.

stay away from these people made me pay for a service I never received. and make you extra charges on your bill.

I have been a satisfied customer for over 5 years. I started when my window cleaner said he would not work until I got rid of all the spiders. I have every other month service. Twice I called for Bees in my house or a wasp nest outside. Never a charge for an in between service. The technicians are great and if I am home they always ring the door bell to check if I need anything else. Once, I asked for him to spray a few areas inside. It was no problem. I am sad to see all the negative reviews.

I have been a customer of Discovery Pest Control for over ten years. In that time, I’ve experienced great service by the technicians and zero problems with billing. The techs, especially Angel, have always been pleasant to deal with, and professional. They always knock on my door and, if I’m home, ask if there is anything special that I need or any problems out of the ordinary. When I ask them to spray around my RV and inside the dog house they take care of it without complaint. When done, they knock again and explain what they saw and ask if there’s anything else I need before they leave. When I’ve needed extra service like wasp, ant, or mouse eradication, they have been quick to deal with it. Because of this, I have never had a reason to read their reviews on Unilocal.Who could ask for anything more than that. I’m very surprised at what I’m reading today so I felt I should offer my experience with their customer service.
It has been my experience, that there are always periods of change or growth in any business that can effect the perception of the end customer greatly, but go unnoticed by the owner. If feedback from the customer has an immediate and positive change (that’s been my experience with this company), again, what more can you ask for. I make it a point to contact the owner of any company I do business with when I notice a negative change in the way they interact with me. Hopefully they are all as responsive as Discovery Pest Control.

If I could rate a zero it would be that for sure. I cancelled my service after the worker decided to walk onto my second level which they said they would use an extension to get the webs down from, to find him standing staring at my husband and I sleeping. Mind you this was my second service and I cancelled my service but they came for 2 months ringing my doorbell and I would tell them every time, I cancelled service. «Oh we didn’t know» is what they would say. Then I received my final bill to see that they charged me for 4 services when it was only 2 and a $ 100 cancellation fee. I called accounting, and yes the lady who handles the complaints was extremely rude. I do not know how they can still be in business with their poor service. We need a new pest control out in Discovery Bay. I may just have to start my own business!!!

We are new customers. The service has increasingly become better! We have been very pleased with the level of service and the attention to detail from the staff at Discovery Pest Control. We look forward to continuing to use them for our pest control needs.

Unilocal should offer a ZERO rating. Steer clear of this Company if you need pest control services. Call ANY other reputable pest control company available in the Brentwood area.
We had service for just under a year. They had to return to our house repeatedly to respray areas because it was not effective. Then after cancelling the service (that never was NOT guaranteed) they are still trying to collect a monthly service fee.
ZERO customer service and a guaranteed pain in the @$$ is all you get with this Company. I signed an agreement with Terminix — They only come out quarterly, yet I have not had one problem or needed them to return and spray.

I had a rat in my attic and Discovery Pest Control was out that day to place traps. Adolfo came and took excellent care of my problem by placing attic equipment and someone came the next day to place traps in my yard where Adolfo thought was the entrance of the critters.
I have had nothing but exceptional service from this company. I would recommend them to everyone.

****WOW… in reading all the other bad reviews, it seems that Discovery Pest Control gets off on charging people extra final bills to squeeze every last penny out of their clients. And, if you don’t believe my story below, just read countless others!****
I agree with so many others… if I could give 0 stars, I would. But, I’m not talking about their service… the technicians were always thoughtful, kind, and respectful.
I am talking about Laura. I spoke with Laura today because we found a $ 113 collections ding on our credit reports. Needless to say, I was furious! We were clients of theirs for FIVE years! And for a measly $ 113 they send us to collections?
Funny how EVERY OTHER statement, invoice, and letter was promptly forwarded to our new address in San Ramon, yet their multiple statements were returned to them undelivered?
So, multiply 65 x ~60 months — we spent almost $ 4,000 with their service and they send us to collections for $ 113 and didn’t even try to figure out why we hadn’t paid? They claim they didn’t have our home address, yet my cell phone still has their number on it and their technicians had that number?
And the response from Laura, who said that SHE HERSELF was the person that sent us to collections says: Why would you think it’s okay for us to take the blame when YOU didn’t pay your final invoices?“
And… «Why would you think we would write the credit reporting companies to let them know it was our fault, when it was yours?»
She has NO clue how to mitigate risk!
She has NO understanding how to win people over.
She kept on wanting to transfer me to the owner and I promptly refused. I answered, «so that you can tell him/​her that you have an irate customer on the phone, laugh about me, and do nothing to help? You’ve ruined my credit for a measly $ 113 that I was never billed?»
Finally, I gave her my credit card number, for which she promptly charged the $ 113 and that is it (as least in her mind).
People like Laura from Discovery Pest Control should not be in customer service nor should be the face of any company. She profusely claimed they did nothing wrong and that the fault is mine. She said they tried to bill us and assures me she had NO CHOICE BUT to send us to collections… even though we had a perfect credit record with them.
Don’t trust Discovery Pest Control. READ the other reviews. I don’t see anybody retracting their reviews or claiming that Laura nor the owner solved the problem.
So… where does this leave me? With a $ 113 collections on my credit report that won’t disappear till 2016. 2016? Even though we were faithful clients for five years!
I hate companies who take advantage of their customers. I can only imagine she’s sitting there, laughing with the owner, on how they’ve screwed yet another ex-​client. (Of course, that is a story I’ve created in my head!)
Katie B. said it best: «There is absolutely no courtesy or customer service.»
Barbara C. adds, «I told the customer service agent that it was not fair that I had to pay a cancellation fee and her response was well its not fair to the company!»
Really? Really?
Okay… so let’s see if they step up to the plate and rectify this. And by the way, if I were their Customer Service Manager I would:
(1) refund the $ 113 and
(2) ensure that the three credit reporting agencies received a full detraction and deletion of bad credit.
David

Horrible!!! The front desk/​accounting is extremely unprofessional. There is absolutely no courtesy or customer service. It’s to the point that we feel uncomfortable with them even having our credit card information. Really sloppy account work.
As soon as this year in subscription is up, we’re going with a higher rated company.

This is one of those where I gave it 1 star only because the site wouldn’t let me give it zero or negative stars.
I called to have service done and unfortunately, we adults have to work during the weekdays so we requested to have service on the weekend. I was told they only do service on «every other «Saturday which is fine, so I asked to get that scheduled. I was then informed that «someone would call me the day before to schedule my appointment.»
I received a call the Friday before asking to call back, when I did, the lady asked for my phone number and then stated she was there to schedule service for Monday. I stated I’m not available for Monday and that I was supposed to have service on Saturday… she asked me to hold… She came back on the line and said «the technician called and left you a message to see if he could come by today, will that work for you?» Again, my response was no, I requested Saturday service and the message was left by a lady, not the technician… her response…“uh, hold on, I think I have my calls mixed up…» Then she comes back on the line and says «the technician will call you tomorrow to schedule the appointment»…Whoa!!! I explained what was said earlier and that I have 3 kids, all doing some kind of sports activity and needed to make plans and we wanted to have them spray inside too. I mentioned that the person who initially took my info informed me of that process, she stated that person was wrong and I asked for a Supervisor. She came on the line, I explained what’s been going on since my initial calls, she kindly scheduled an appointment at 2:00 pm for Saturday. (perfect!!!)
At 1:00 pm Saturday, I get a call from the technician asking if I would want to reschedule for Monday… what??? I asked why, he said it was pouring rain where he was, I asked where he was, he stated Brentwood, I asked him where in Brentwood, he said «taco bell parking lot next to KFC»…really? That’s funny because I was IN TACO BELL having lunch, sun was out and no, it wasn’t raining. I cancelled the service and requested to speak again with their supervisor, she called and said «it’s not uncommon for it to rain and a foot over, be completely dry!»…uh lady, the sun’s out… Hey, just admit it that if you don’t want my business or you obviously don’t need my business, just say so,…when I told the supervisor that I would post this on Unilocal,her response, «that fine sir… we have satisfied customers»…by the looks on Unilocal,I’d hate to see what her «dissatisfied customer reviews» would be… my point has been verified… you guys suck!
In that regard, I found a great company called «Bust A Bug»…read my review on them!!!

This company should not even be in business, No customer service. We had problems with Voles in our yard, and called to have them dealt with. It took three calls to get them to even come out and look at the problem; they were already our pest control company. Someone came out looked at the plants that were being destroyed by the varmints, told us that someone would call the next day, no one called. I called the next day and was told $ 10 extra dollars to set traps, and I OK’ed at that time. No one came to set traps and after a week I called again, several fewer plants later, they said I never OK’ed the work, I again approved of the charge, and again no one ever came. I even called one last time, and asked to speak to the owner, I was told he would call me right back, guess what? No call back! And of course after some time bills started to come in for work that was not done, good luck trying to deal with this company… horrible customer service!

Just cancelled my service and being charged 100 dollars. This company is the worst. They have zero customer service skills and can careless about their customers. They made mistakes with the billing and took no responsibility. You cannot even speak to someone in charge other than the person who answers their phones, who says she is the supervisor. It’s comical and I have no idea how they manage to stay in business. It’s too bad their customer service is lousy because I was willing to remain a customer but for what they charge I found another company that treated me better and saving me money. Please be careful if you are looking to use their service.

Let me start out with if I could give no stars I would. I called them about an ant and spider problem and they said they could come and spray. I didn’t want to do a year contract so I did month to month which cost $ 145 the first time then $ 45 a month after.
The guy sprayed the inside and outside the first time and said that it will take up to 2 weeks before we start seeing a difference. After the 2 weeks I did see a difference we had a lot more bugs so I called and in the past 2 months they have sprayed a total of 5 times and the bugs keep getting worst. Please don’t use this company they will screw you over and your house will be infested with tons more bugs then before you called them. I would say try and fix yourself or call a «TRUE» professional.

I’d been using this company for about 2 years, but unfortunately both last summer and this summer they were unable to eradicate my ants. I’ve lived in my house for 12 years, and used another pest control company for the first 10 years, and didn’t have a problem with ants. I did, however, have ant problems the entire time I was with Discovery. I don’t know if that’s just a coincidence or if it’s due to quality of their pesticides.
This summer was particularly difficult, with the ants coming into my house from any and all openings they could find. At times, I felt like I was living in a horror movie, that’s how bad it had gotten. A friend did some research on ants and told me about something called «budding» — to the best of my recollection, this is a phenomenon that occurs when you spray the scouts and kill them instantly. Yes, they go away for a day or two or maybe even a week, but the colony reacts to this stress by branching off into several splinter colonies to fight back the threat to their survival. When I had my pest guy come to my house yet again in between visits (this was 2 weeks after he sprayed powder inside all of my walls), I asked him about this phenomenon, wondering if that could be what was going on at my house and why the ants seemed to be getting stronger and more populous. He said he’d never heard of that phenomenon and he handed me some Terro ant bait stations that I can buy at Raley’s for $ 6 and said he’d done all he could do for me. (Wow. Really?)
The following week, I contacted another pest company I found here on Unilocal (check my reviews for the pest control company I just reviewed and gave 5 stars to!), who immediately came to my house, diagnosed the problem correctly, and eradicated the ants.
Needless to say, I’ve since fired Discovery Pest. Luckily I was on month-​to-​month and was able to cancel without any additional charges. I canceled in person, and the occupant of the front desk was away from his/​her desk when I arrived but had left a giant pile of cash and checks sitting next to his/​her computer. Luckily for the company, I am an honest person! A young woman sitting in the cubicle behind the front cubicle helped me, and she was very apologetic for the service I’d received. She was also dismayed at the cash/​checks sitting at the front desk and thanked me for pointing it out to her.
Between my pest guy’s lack of knowledge regarding ant behavior, and the missing employee leaving a stack of cash sitting at the front desk, it makes me wonder about how well this company is being run. I’m glad I’m no longer doing business with them.

I have had Discovery Pest Control for the past 2 years and cannot believe that it actually took me this long to finally cancel my service. For some reason, I thought that when I called with complaints their service would get better, however, it never did. For starters, whatever they spray does not work. Secondly, they never spray our backyard. We have easy access with an unlocked gate without pets in the yard, however, the employees they send out must be really lazy. I called numerous times to address this problem and today when they came out to spray and again did not enter the backyard I decided enough was enough. Luckily, we were on a month-​to-​month contract so I do not have to pay for the full year as others have mentioned. When I called to cancel and to explain why when they asked, they did not even apologize or thank me for my business. For almost $ 50 a month, I would expect much better service. Do not use this company, they are useless both in terms of the services they provide and their customer service.

We signed up with Discovery Bay Pest Control because they are local. They sprayed our house and made us sign a one year contract. Then all the insects invaded the inside of the house. We called to have them take care of the issue, and they couldn’t send someone out for several days. (They are denying this every time I call them.) Since our house was uninhabitable, we called another pest control service who came within hours. We called Discovery to cancel, who is now charging us a termination fee. Imagine that: they’re getting paid because they couldn’t do their job right the first time! Unreal!