Four Points by Sheraton Nashville – Brentwood

Comfortable clean room, great amenities easy parking fare and friendly staff can’t beat it.

Not recommended. My husband and I stayed here last night on our way to Chicago. We noticed the lot was quite empty and since we needed a good nights rest we asked if it were possible to have a quiet room away from any other guests. The desk clerk was pleasant enough and said he could accommodate us. The room, while quite large, smelled musty. A few ants were crawling along the desk and a dead stink bug lay on its back on the pillow. It looked to me as if no one had been in the room or cleaned it in quite awhile. Although the clerk said he would find us a quiet room, the guests right next door and across the hall were quite noisy-​at midnight and again at 5:00am. While I understand the hotel itself can’t control all noisy guests, it would have been nice to have been placed in a room with no one next door. A request that I’m sure could have been honored seeing as there were about 15 cars in the lot.

We stayed for two nights while passing through to the Smoky Mountains. The lobby was decorated nicely as well as their dining area. The front desk staff was very friendly and accommodating.
The room itself was okay. It was a bummer to learn that refrigerators were only available «by request» and that they were all in use during our stay. Our first night there the water in our shower would not turn off after taking a shower. We spent about half an hour in the room with the maintenance man while he fixed it. The paint on the ceiling of the bathroom in the shower was starting to peel and did not appear to be kept up very well. Hopefully the other rooms are a bit nicer, as the hotel was sold out during our stay.

This place is great! The staff here are amazing. I’ve a disability which causes me a great deal of pain in some situations. I was experiencing one such episode the day I was to check in at this hotel. I spoke to the person at the front desk (I believe her name was Kansas — I hope she or her supervisor sees this) and explained my situation to her. I asked if it was at all possible for an early check-​in so I could rest some. She checked on the room I’d reserved and told me that it had not been cleaned yet. However, she said she could give give me a call and let me know as soon as it was ready. That was fine since I had to go to Target next door for a few things.
When I returned to the front desk and spoke with Kansas again, she informed me that my room wasn’t ready yet. The fact that I felt her concern for my situation was genuine was what made the entire encounter bearable. Well, when she replied that she had none of the room type available I thought it was wrong. I had thought I reserved a king room instead of a double. I asked her about this and confirmed I was right. That changed everything. She was able to get me checked in early and get some much needed rest.
We only stayed there two nights but they were very enjoyable. The only negative comment I have is really just me nitpicking and not a big deal for most people. If you require a refrigerator, as I do for medication, then you have to request one. Not all their rooms come equipped with this feature. Again, it didn’t have any impact on my overall stay but it’s nice to know in advance so other options can be explored.

I had a great stay here! They upgraded me to a suite when I got there since I am a Starwood Gold Member and the staff were incredibly sweet and helpful. They drove me and picked me up to my fave shops. The staff were Five Star.

We normally stay in Brentwood when we visit Nashville, but our «good» hotel was a bit pricey this go around. We decided on Four Points because of the price and proximity to where we were doing the shopping. The foyer was very upscale and had a metro feel to it! The room was OK. nice white fluffy bed. your normal Sheraton hospitality!

Excellent restaurant staff, menu, happy hour, dance floor and clean restrooms. The check in desk has a professional and courteous staff. The location is close to stores, restaurants, freeway.

Staff was friendly & informative. Our room was very spacious included 2 baths & a pullout couch. For the price it was worth the SHORT drive to downtown Nashville. Would recommend for sure.

We stayed in Brentwood honestly because downtown was booked, but it was a great experience. It’s about a $ 20 über drive to downtown. The lobby, restaurant, and bar are well decorated and the front desk staff is really nice. My only complaint about the room is that the soap, conditioner, and shampoo smell AWFUL. Bring your own soap! Thankfully the smell doesn’t linger on you, but still.
Perks include free wifi (good enough to stream netflix on), a nice gym (that I did not use), an outdoor pool (that we could not use as it was December), an almost-​hidden hot tub room (also did not use since we stumbled on it), and a big flat screen. The bartender was nice enough to open a bottle of wine for us, and cab drivers didn’t have trouble finding the hotel, as it’s right off the highway. And free bottled water (score!).
Would return to this hotel, but they should maybe focus on improving standard hotel amenities (the soap, seriously, is awful).

Had an Apple training event in a meeting room staff very nice hotel extremely clean fast fun and friendly!

This place is standard. No real complaints except two pieces of equipment in the gym are broken and I only burned 100 cals on the stationary bike. Oh well…

Not one of the best Four Points but definitely a great spot, relatively close to the Nashville City Center, a short 15min drive. The common areas and restaurant are a real treat, despite the slightly over priced selection of menu items… My biggest complaint, is the SLOOOOOWW internet connection. It’s extremely frustrating to not have adequate internet speed to connect for work-​related items. I will probably have to get up at the crack of dawn to try a Starbucks tomorrow, because this WIFI doesn’t cut it. Aside from that, the fitness room is great… When it comes to booking a decent place for business travel, look elsewhere. Lackluster internet is inexcusable and the chief reason for me not returning to this Starwood Location…

This was a really nice hotel. It’s $ 200.00 a night, it better be!
The only thing I didn’t like was that they charged me $ 25 for extra water bottles, even though the online deal I purchased said free bottled water was included!
I probably won’t stay here again, just because I don’t really care for Nashville.

Major disappointment
On the surface, it seems fine. Pleasant looking accommodations in a relatively new hotel. The price was reasonable, particularly through Hotwire. But, I hope to never return here.
Why?
We arrived on Friday night and never got housekeeping until Sunday afternoon. The maid had stopped by Saturday while we were in the room. My wife explained that we were leaving soon, and asked her to return after 5. When we got back at midnight, the room was still unmade. The extra towels we had requested were not delivered. We went out Sunday morning, came back after 1:30, and nothing had changed I went to reception, and was told that housekeeping does not work after 5PM Saturday, so they must have not understood my wife because they don’t speak English. Feeble excuse.
More on housekeeping: There has been a dirty glass on the floor of the hallway, 3 rooms away from me, since I arrived 2 days ago.
Desk chair is not terribly comfortable.
TV and WiFi both go on the fritz for a few minutes out of every hour.
Stay away!!!

Not great but not terrible. Live music on Tuesdays was nice. Friendly bartenders /​waitresses…
But, for what is probably more of a business hotel, the desk area in the room was conspicuously devoid of outlets. I had to unplug the coffee maker under the table to plug in my laptop.
#firstworldproblem? Probably, but problematic nonetheless. Also, no outlets that reached the nightstands by the bed.
The clients I went to visit complained about the same issues and said they switched to the Hyatt nearby instead. #diva

Quiet night of sleep, yes, please! You’ll definitely get that here. After staying in Downtown Nashville for a disappointing stay at a very pricey hotel, we left there and headed straight to this place. Saved on the Benjamins and saved my last nerve. I got sound sleep, no interruptions and all the same amenities. If you don’t mind the drive, then this is a great place to rest your travel weary head.
It’s conveniently located off the highway and an easy drive to downtown Nashville or Franklin. When you’re tired of driving, you can walk to the shopping center next door. There is a Target (with groceries), a massage place, and other restaurants.
The staff was very friendly, the lobby was modern, and the rooms were comfortable. The price was the same on Expedia as on their own website. However, if you book directly through them, you get a free breakfast included as a member. They also offer free WiFi, which should be offered in every hotel.

When downtown Nashville is sold out for all the activities it is home to, check out the neighboring towns and make home at one of the outlying hotels.
This particular Four Points was very close to the city and its a great hotel in a great location. It was very easy to find, esp when using any map program. They have a wonderful staff, ready to assist you at any time. Their rates are very reasonable and the rooms are fantastic. Very clean, comfortable and inviting.
There is a restaurant on the premises that boasts live music, happy hours and food items.
We were rudely awakened at 2am with a couple fighting in the hallway, doors slamming and lots of yelling. I called down to the front desk and they promptly took care of it.
If you’re looking for a top notch hotel, this is a sure fire bet!

Four Points by Sheraton — great hotel, will totally be returning to stay here on a next visit to Nashville. Here are my thoughts about it:
* Great/​quiet location, easy to find
* Reasonable rate (s) for non-​advanced reservation
* Grounds well-​kept, seemingly secure (i.e., «sketch-​free»)
* Interior/​lobby/​fitness center/​pool area also well-​kept
* Incredibly friendly and polite hotel staff (Madison deserves a nod here for being great to us during our visit)
* Very clean rooms (judging from our corner room alone, of course)
* Great amenities available (including high-​speed web/​complimentary bottled water in-​room)
* Close proximity to I-​65, shopping areas/​food places
We really enjoyed our 1-​night stay, coming in from Birmingham impromptu; tried and missed getting a reservation at Sheraton Music City Hotel (MCH), but kinda glad we did due to the unnerving location so close to the airport and vacant office buildings. (MCH was immaculate from what we saw — the ballroom lobby, lol — but we think we hit a bullseye with Four Points. The location is sooooo much more appealing.) I can’t speak on other items like breakfast there, or the restaurant, but re: everything else mentioned, it was overall a very pleasant stay with zero issues (we’re pretty easy-​going/​non-​demanding anyways), in a comfortable environment. I’d highly recommend sending your business their way.

This review is for all you locals that see the «Live Music» sign and think, «Hey, that could be fun».
This hotel is pretty close to my home and the prospect of some Tuesday night live music was very appealing. After months of saying, «We should do that!» we did it. It was too much. The music was way too loud. The singers were pretty good but it was a concert, not a laid back drinks and music situation. Speaking of the drinks, they were WAY too much. For two gin and tonics I ended up paying $ 20. Too loud, too much money: too many too’s = 2 stars.
I’m sure that his hotel is pretty awesome (especially if you have an expense account) but if you are a local whose been drawn to the prospect of close to your home live music, think twice.

This hotel is affordable, clean, and has a kind staff. It is in a great location for people visiting Nashville and don’t want to stay downtown. It was in a good neighborhood, which is something I am always wondering when I book a hotel.
Good: The beds are super comfy! The bathroom is spacious. The staff is kind/​helpful. Good location.
Not so good: There is no counter space in the bathroom. The complementary soap and shampoo do not smell pleasant (strange observation, I know!)