Michaels

Pros: big store, clean. Their selection is pretty decent, especially with scrap booking supplies and storage stuff.
Cons: parking here is terrible. Tight spots and narrow lanes. Service isn’t great. Sometimes I can’t find an employee at all when I need help, while another time I was trying to quickly choose some paper and leave and an associate kept trying to chat me up.

The customer service and the selection both suck at this store. The parking is horrible, too, but I usually just park on the side of the building by the running store so it’s easier to get in and out.
This location rarely has any of the items I’m looking for, and the staff is never helpful. I’ve literally had a dozen interactions with all different staff members and have rarely found one that appeared to have more than two brain cells. It’s a hot mess up in there.

This one Micheals stands out a one I won’t go back to. The store seemed somewhat empty yet there was no one who could help that wan’t behind a register. Every register was manned but there were not that many customers. That meant there was no employee out on the floor. Apparently I was not the only one who noticed as I and another couple exchanged comments on the way out.
I am glad all Micheals are not like this one else they would be out of business quickly. I will not waste my time going here as a first choice, only when I have to.

When I was in St. Louis, I went to Michael’s once and never, ever to return.
If it was at all possible to give this place zero stars, it would not have gotten one star from me.
I had frequented this location when it was Borders Books but stopped going there when Borders closed. Parking wasn’t much of a problem when it was the bookstore, but it is now.
I was working on a series of paintings for a gallery project that I was putting together and ran out of a particular color of paint. My regular art supply place was closed so I tried Michael’s: big mistake. They are limited in their paint supply, and only had student grade paint, not high quality professional grade paint. In other words, it was the cheap shit. All their canvasses are made in China and not of a good quality because there were visible defects on all canvasses, plus they didn’t have the size which I wanted. The only have the basic colors in oil and acrylique – they didn’t have the specific paint that I wanted. I will never buy any of my supplies there unless I am absolutely desperate and there is no other alternative.
None of the Michaels staff was around for any type of customer assistance, so that was just about the worst part of it. After I found the section which had the paints and canvasses, I was thoroughly disappointed.
The rest of the store was disorganized and very junky looking for all sorts of craft type projects. Unless you’re into that type of craft type stuff, it’s a waste of time.
I left empty handed.

Oh Michaelllllsss.
Like Sarah S says, this area has a terrible parking lot. This makes any trip here a struggle.
Michaels is pretty «meh» to me. You can get better stuff at Artmart or Hobby Lobby. They don’t really have that great of deals and everything is pretty crappy.
This one is two stories with an escalator inside soooo I guess that makes it fancy?
I’ve dropped in here multiple times for picture frames, baskets, and other knick knacks. It fulfills its role well but isn’t my first choice.

Went here for the first time for a crochet class. The first instructor never showed, but the manager called a girl in call so after we waited 30 minutes into our class she showed up. I wish I could remember her name because she was so nice and let us stay longer because our class started late.
I have never crocheted a day in my life, but it was fun and challenging. Anything new is hard at first, but I’m determined to make my husband a scarf that is perfect.
I gave it 4 stars for the original instructor not showing up, but for the new instructor she gets 5 stars (sorry)

There is never anyone around to help you been here a lot and happens every time. Next time I’ll make the drive to another location

I’ve been in Michael’s in other locations and walked out, not thoroughly impressed. But when I walked into the Michael’s in Brentwood, I became a true fan. I’ve never encountered a rude employee, their cashiers are polite and have always seemed genuinely interested, and I’ve always found more than I went there for.
The only downside is the parking lot. I’m never amazed at some of the drivers!

I’ve been to this location three times during the past two weeks on errands for a family member. On all three occasions I experienced less than stellar customer service. By less than stellar I actually mean very disappointing.
During my first trip, as I was walking in the front door the manager nearly steamrolled me. He would have walked right into me but I jumped out of the way. He was not looking in some other direction, just «pushing through». He didn’t say a word. I really didn’t know what to make of that but I went ahead and searched the store over for about 15 minutes for a crafting product — embossing powder. I didn’t find it. I then walked all around looking for an assistant to help but no luck.
(I might have been able to find it if I knew anything about crafting, but I don’t. I was on an errand for someone else. I have since learned that embossing powder is very basic and commonly available material for crafters.)
I went back to the front of the store and asked one of the cashiers who wasn’t ringing anyone up for help finding the product. She had never heard of embossing powder and said she would call someone to help me. Ten minutes later I was still waiting. I asked her if she could call again and the neighboring checker volunteered that the person being paged was «on break». OK, but that would have been nice to know 10 minutes earlier.
After a few more minutes we determined that none of the cashiers knew what embossing powder was or whether it was in the store. At that point I asked if the manager might know and the consensus was yes so I asked to speak to him (I think the name given was Jeremey). Apparently the place he was bound for when I entered the store was mega important because after 15 more minutes of waiting the manager had not shown or even returned the calls. Very disappointing.
To be as fair as possible, the checkers were all very nice to me. I can’t fault their friendliness or willingness to help. Kudos to them for that. The problems seemed to be: (1) the staff is unfamiliar with the merchandise and (2) something weird may be going on with the manager… Not sure, but he did not leave me with an impression of professionalism. Who knows, maybe his car was on fire in the parking lot or something equally distracting had just happened.
On my second trip I encountered different staff with exactly the same lack of product knowledge. I was in a hurry this time so I looked around for a short time and left.
Before returning a final time I called another Michael’s store a few miles further away. Its too far to drive there but I was hoping to find someone who knew about embossing powder. I did! The person who answered my call told me that Michael’s definitely stocks embossing powder and described where it was in her store and also which other items were in the general area. I felt sure that I could find it on my next trip. So…
Third trip: I looked and looked but no luck. I was able to find an employee quickly this time and asked her for help. She too had never heard of embossing powder but asked someone on her mic. After about 10 minutes of wandering around and trying various locations we found the embossing powder! It was a big $ 13 jug. I thanked her several times and she left. I was a little disappointed by the price and nearly walked out then and there, but as I looked around a little more I discovered that the entire wall display was embossing powder — dozens and dozens of varieties and colors! What fun! The saga ended well and i was able to go home with a $ 3.99 bottle that was exactly right but I probably could have managed this quicker and easier on line without ever leaving home!
I’m sure any crafty woman reading this will have realized by now that I am a man and therefore am undeniably stupid, especially in this kind of situation. I think the take-​home though, is that if you patronize this store don’t expect efficient or knowledgeable help from the staff.

I love Michaels! I enjoy their crafts, decorations and selections. This however was my first visit to this location. It used to be a Borders store. I appreciate the escalator but the store is difficult to figure out the layout. For a space that was recently remodeled it feels old and bleak. They were busy, it was difficult to find help. When I checked out the girl went thru the motions of asking if I found everything I needed but she wasn’t super friendly. I’ll continue to shop Michaels but at the other locations I visit normally.

This place was pretty much a mess for me. I came in looking to find two specific things. I walked out with one of them and a chip on my shoulder. Here’s why:
— Crappy parking lot. It’s crazy here.
— Confusing layout. It’s two levels, the aisles aren’t all labeled well. It would be nice if there was a map at the front of the store.
— No employees to help out found ANYWHERE. I walked around aimlessly, getting more and more frustrated with finding what I was looking for. I finally found one of the things. Did one more lap around the store and couldn’t find the other. So I went to check out.
— Checker didn’t even ask if I had found everything I needed.
I’ll stay away at all costs.

Craft heaven! I love Michaels, they have almost everything i need! Large store offers plenty of selection and room to move around without bumping into others. Friendly staff.

I used to waste, err, spend a lot of time and money at Michaels, whipping up crafty projects with my kids. Years have passed, and I tend to spend my time and money on other things, like tuition!
So, I was really impressed by the upgrades that have occurred at Michaels. The store was bright, well-​laid out, and had plenty of everything. I was searching for frames and forgot that gosh-​darn coupon that I see every Sunday in the paper. Luckily for me, many frames were on sale, and I had several choices in the right price points.
I still think the don’t-but-it-unless-it’s-on-sale-because-it-will-be-on-sale-soon rule applies; I just had brilliant timing.
Checkout was fast n breezy and allowed me to get on with my other errands, tout suite.

When this former Borders store switched to Michaels, I got excited because I thought 2 stories = lots of goodies!
In reality, its just your normal Michaels spread out to fit on two floors. Its not very clearly labeled so unless you have been here before, you won’t know where everything is and majority of the things I was looking for I found out were on the 2^nd floor.
The location is good and Brentwood needed something like this to add to their ever growing retail population.
I will probably be back and back, and I hope, by then, I have figured out the layout. You can’t pass up a good pinteresting opportunity!

The footprint of this store required two stories, so they put in an escalator. Not sure why an escalator in particular –these are very costly and limiting to some kinds of customers. Nonetheless, kinda cool, kinda not. Even at, the inventory of this store is much more limited than some other locations. But you can do a lot of other kinds of shopping in the same parking strip, so that’s helpful.

Its pretty neat that it’s a two story art store but right off the bat I noticed the escalator… terrible idea. It makes the whole store look bad and gives it a more mall like feel. But good selection of any type of craft you’ll ever want to do.

I came here out of curiosity to see yarn prices & other knitting supplies. There is a somewhat lack of variety & empty bins. But, maybe they are in the midst of restocking. I don’t know. The prices are a bit more expensive than other places. In any case, I might come back here if I can’t find the yarn that I need for my next knitting project. Lack of staff. No, «can I help you find something?» But, maybe it was because it was a weekday & not the bustling weekend. I don’t know. Ummmm, yeah. That’s my overall feeling about this place.

Been here, shopped here and did a return here. I am not impressed.
I am not a craft-​er, but I can appreciate a craft store and this one did not make the cut.
The location is good, so most likely I will return when the need arrives and that is why I am giving them a 3.

This place is not so much for the artsy set, but for the crafty/​artsy set. If you need a for sure serious art supply store, than Art Mart is your go to place. This is a great place to get every known color of glitter, an unimaginable range of eye candy to decorate just any bout anything. My wife dragged me in here looking for a specific knitting needle, and although they did indeed have some knitting stuff, not what she needed. The whole place is a little like that. If your a painter, yes, they do have paints, but if you need that oh so special paint or paper, you may not find it here. But the glitz and crazy stuff, they do seems to have plenty of. I also would think its a scrap bookers heaven and for kids, lots and lots of stuff. Now, on the downside, the check out system here is really long, the staff seemingly confused by every transaction, and this was confirmed by a couple of people who visited here at different times of the day. Allow plenty of time at check out.

For a crafting fein like myself, this two story mega-​store makes all my wildest Pinterest dreams seem possible.
Everything is clean, easily accessible and in their own sections. There’s a sign right inside telling you what’s on each floor but there aren’t hanging signs over designated areas telling you what is there (which would make it even more convenient!)
They really do have everything you could want, especially when it comes to scrapbooking and the children’s crafts section has a great variety as well. When I walked in the door I noticed that their jewelry making section already had sale offers, very nice! They even have a section designated to baking art (making fondant and sugar patterns for cakes and cupcakes). Their seasonal holiday assortments are nice as well, for just opening I’d say it is impressive and it was bustling at 10:30 on a Sunday – what a great sign!