The Home Depot

So my unpleasant experience at one particular Home Depot has now turned me off the entire company. I got a phone call from a nice guy named Corey, someone in the customer service department for all the Home Depots. He sincerely apologized for the way things went down, and assured me he’d passed everything along to the store manager. That’s nice, but I kinda already did that. I didn’t give an ultimatum for Brad F’s job, but I told them there’s probably nothing they could do to make me go back there. Then I was offered a $ 25 gift card. I was pretty insulted by the gesture and told him to keep it. I asked if I’ll be updated on any actions taken, and he told me no, that I’d just have to trust that things will be better. I get that there’s not much that can be done to fix the situation, but a call from Corey, a guy who’s job it is to sit at a desk and call pissed off customers, didn’t really make me feel better. It just wasted my time more than anything. I’ll go somewhere else now.

By far, the WORST HD in the region. I will NEVER use any of their «professional services» again. They don’t stand behind their product, do anything and everything to get out of honoring their own warranties & then actually went so far as to ban me from a department after my lawyer held their feet to the fire & made them refund my money. The Area Customer Service expert avoided me at all costs, even when I was standing outside her office door & only emailed me long, drawn-​out explanations about why HD was right & I was wrong. Funny thing, the inspector she sent over was the one who told her that they screwed up & needed to fix the problem. She STILL never bothered to inspect for herself — I just got some stupid email saying she didn’t think there was a problem. The final straw was when some Asst. Manager called to tell me I was banned from the flooring department & that I can no longer do business with them, their installation company or any of the manufacturers they represent because my usage needs did not match their warranty limitations. SERIOUSLY?! They never even asked my usage needs. I called the installer & told them of the situation. I was told that I was rated as an A+ customer & that HD couldn’t ban me from them or the manufacturer. I was actually told to just go to another store.
I’m not sure when HD Richmond Heights got too big for their britches but it’s not worth the effort to cross the street anymore. It’s too bad — at one point they had incredible employees. Now they are all gone. Perhaps the terrible management drove them all away.
Good news is: HD computers aren’t linked together so I could go to a different store but … After hearing my story, Lowe’s assigned me a Pro Assistant & a 5% corporate discount on all purchases for my business. It’s nice to be treated with respect. Regardless of how big/​small my purchase is.

Organized store for your home improvement needs. I have been trying to find a shower head that has a long enough hose for bathing my dog with but everything I’ve found online have been overpriced or did not look to be in good quality.
Walking in here was a great idea as it gave me the opportunity to get the feel for the actual shower head. I ended up with a Delta 7-​foot hose, removable small shower head with a second halo style head surrounding the middle shower head. It’s quite nice and was on sale for $ 30! I haven’t used it to bathe her yet but I did try it out and it does reach all the way to the other end of the shower with enough spare hose.
The store itself is clean and conveniently located off of Hanley with abundant and spacious parking. The associates were very helpful and there’s a hot dog place right by the exit if you’re feeling hungry.
Thanks Home Depot, for a great find!

What a crew it is! As frequent buyer of goods and services from THD Brentwood I have met many great people who work there and always willing to help you or give you great suggestions. Special thanks to Gilbert, Ingrid, John, Sean, Robert and many other great people who are now part of my never ending string of home improvements. You Guys Rock!

0 stars. Rude workers, incompetent cashiers, complete lack of customer service. The management and staff are deplorable. I asked three people for help and the first guy walked away as he mumbled something unhelpful. The second girl didn’t know where to direct me. The third guy was knowledgeable. I waited at customer service to return something and pick up something and the rude, incompetent cashiers told me to wait in the wrong line. I saw a return lane open and moved there. Then some lazy cashier finally says I can take you. I walk over and someone starts checking out in her lane. TELL HER YOU ARE TAKING ME NEXT!!! What the hell. Finally a different cashier checks me out. She seems to have difficulty understanding that I want to return and exchange but finally she gets it. Worst customer service ever. How some people have jobs when they’re so rude and unhelpful is beyond me. This sends such a poor message to the customer and tarnishes the home Depot name. I’m going to Lowe’s.

I can’t really say enough great things about Jerry and John (I think their names were). My contractor was suppose to meet me at The Home Depot at 9:00a.m. and he was open an hour late. Without any real knowledge of what materials I needed, Jerry and John helped me with drywall and stud materials. I was already at the check out line by the time my contractor arrived. They really saved my schedule for the day! I wouldn’t have tackled all my scheduled appointments without their help!

We had to rent a truck to pick something big up and the process was fast and easy.

Gary in electrical you ROCK!
I got the help I needed and awesome service. Thank you guys so much!

they do not help anyone here. i waited sooo long. I wanted to get a garbage disposal. they all just stood their

Thank you Home Depot!
I’ve gone to this HD numerous times for random projects, most recently a handmade, king-​sized headboard (picture posted above). The Home Depot associates here are always helpful, readily available, and seemingly knowledgeable, even advising me against purchases I’d considered due to personal experience (i.e. the Bagster from Waste Management).
Two thumbs up.
Side note: if you’re a broke ass like me who refuses to pay for gas or a car, and you’re taking the Metro, you can cut through the parking garage next to the Brentwood station, and it’ll cut your .5 mile trip in half.

Since moving to U city we have been hitting up this location trying to get settled in a new place and needing little things here and there.
I have experienced a little attitude on two different occasions from some of the staff and that just doesn’t fly with me.
The last incident is when a worker made a comment on having a «kit» for something that cost 20.00 vs. a small part to do the job that would cost a few cents.
We know the reason they do this is to make money — -You could probably go to a hardware store and save money but they aren’t as convenient and in your face like the big chains so we end up swinging in here when you are out running errands and taking care of business.
The worker made it clear that this is a Do-​it-​yourself store for people that don’t know what they are doing so they package things in kits… and they also made a comment insinuating that we were not capable of figuring it out if we didn’t have a kit… Yeah my husband isn’t an electrician or a contractor by trade but I would trust him to build an entire house from top to bottom by himself if need be…
Let’s face it most people that shop here are not idiots… they are trying to keep up with normal home repairs or enhance their current living conditions… I will still find occasion where I need to go here — - I am sure… but they better be nice… or I will bust out my attitude on them…

I grew up at Home Depot. I went everyday with my Dad while he was building our house. He would send me to Home Depot if he needed more screws, wood, pipes, we even owned a Home Depot Sticker on the back of our car. Fast Forward many many years later, I thought my Home Depot days were over because I don’t own a house… WRONG. I am at Home Depot almost every weekend because I now own a house.
The guys in the Rental department and the guys in the Tools department can recognize us from 5 aisle away!
Everyone is always really helpful at this Home Depot. They all seem to be knowledgeable in the area they work in and always have an answer to my question.
Might I add this Home Depot is also the home to Dirty Dogs!!! Enough said!

I just had a great experience at another Home Depot, but unfortunately, my trip here was a complete miss!
As part of my recent move, I stopped here while in the Brentwood area for mattress bags to protect my mattress and box spring during the move. I had already looked on their website to make sure the bags were in stock before I stopped in.
Being in a hurry, I asked the first sales associate I saw where the mattress bags were. She told me the didn’t carry anything like this and told me I could buy some tarp instead (what??). Annoyed, I went back to their website on my phone and found the item location myself.
On my way to their aisle, I walked by this same lady. I passed her again on my way out, after I had found the bags. I let her know they did, in fact, carry this item. She said she realized this after I walked away and was looking for me to tell me. I had just walked by her twice and she was NOT «trying to find me.»
I’m sorry that this woman ruined this location for me, but she did, and I will not be back to this HD. Customer service is everything, and she completely failed.

I for one will be driving to this Home Depot over the one on the Rock Road, which is much closer to my house. This store is cleaner and the employees are much friendlier. In the space of 20 minutes we had 4 employees stop to make sure we were finding everything. When we did need assistance the employee walked us to the right aisle, offered some suggestions, went to get a flat bed cart and loaded the huge pressure washer on to it for us. In, out, done. Love it!

Well you know me, the regular handywoman. In all seriousness though, last week I decided that I wanted to paint a couple of accent walls in my dining room. I was set on doing a great job because my dad told me it looked like I painted with my eyes closed when I tried painting my last place, and I was determined to prove I could do it right. I went to Home Depot for all of my supplies and was overall very happy.
I love that really everything you need for a home project is all here in one place — makes it easy! They actually sell great painting kits with everything you need in there (minus tape.) Rollers, a brush, a paint can opener, the paint-​tub-​holder thing (here I go again with my home improvement knowledge!), and between that and the Scotch painters tape I had everything I needed… except the actual paint. I decided on a dark grey color and brought the color swatch over to the paint counter. I was pretty unhappy with the guy working there because he acted like I was putting him out by asking for the paint, but oh well. Got my paint and headed to the register.
The guy who rang me out was ridiculously nice and gave me a few good tips. The result? My walls look badass and I’m officially the best painter in all of my apartment building. Thanks, Home Depot! You made a pro out of me.

Quick and convenient location that I can get in and out of fairly quickly even with all of the traffic congestion on Hanley. The best thing I can say about this place is I’ve always been able to get my furnace filters from this place in the value packs. I buy the expensive ones and I can get a 2-​pack for $ 24 bucks. When I first moved into my home I came here to buy a lot of the low voltage accessories so I could in-​wall my home entertainment system and LAN connections. They were pretty decently priced for stuff I forgot to order from monoprice.
The staff is really knowledgeable as well and helped me avoid putting pipe covers over my cold water line which may have caused them to freeze in colder weather had I done that. Those covers are for the hot water lines to make sure that the water stays hot I found.
I really like the new self-​checkout lanes as well with the Cameras on them. I understand that is for security purposes and I think that is a great idea to have them.
I’ll definitely be back here if I’m in the neighborhood.

This home depot has some good, and it has some bad.
I went here a week ago to find a solution to my fruit fly problem I was having at my apt. There was a young lady who was super eager to find me folks that would be of help. We ended up purchasing something at first that was not the right product (our fault for not understanding where the root of my problem was)
We came back later that day and decided we needed to purchase something to close a gap between my fire escape door and the floor. There was a young gentleman who nicely pointed out we might need a door sweeper installed and even mentioned if we needed it cut someone may be able to do so at the store.
We purchase the sweeper and a drill, among other things and run back to my place. Unfortunately, the sweeper was too long and the aluminum was too strong to cut off with an exacto knife. We ran back to home depot and found our original sales lady and she assured us someone would be able to cut the aluminum… we were in a hurry so she acted fast and found someone on the floor who immediatley said he couldn’t do it for us and that we needed to purchase a tool to saw it off. Pfff she wasn’t giving up. So she called someone else who said they would do it for us, but we believe was told by the first guy to never show up… cause the first dude came back to report there were no tools available for that guy to help us. Whatever.
Finally, after this lovely sales lady runs around the store thinking of ideas she gets great advice from a co-​worker and sends us to tool rentals. I bat my eyelashes at them and explain my dire problem of having 20+ fruitflies in my apt and how my bf is about to miss his flight and they say OK.
2 minutes later and we have a perfectly cut door sweeper. :) While it may have taken all day to figure out our problem from about 10 a.m. to 5 p.m., we eventually got what we needed based on the sales ladies excellent customer service. Even if she had no clue how to fix my prolem, she at least knew who to contact! Excellent!

I like the Home Depot very much. A lot of merchandise on hand. And some reasonably helpful people working in the store in some departments.
I’ve been a faithful customer, having spent many thousands of dollars there — $ 9000 repairing my mom’s condo alone, and I just bought a fancy door which set me back over $ 3000. I’ve got Home Depot flooring, carpets, appliances, you name it. I am a good customer.
So now that I’ve established my credibility, I would like to voice my strong objections to the excess of foreign-​made items. The quality is never as good as items marked Made in USA. Yeah, a crappy, poorly made imported pipe wrench might cost you a couple bucks less than a sturdy American wrench. But how cheaply can you be bought?
I think Home Depot should at least put some Made in USA items next to the cheap imported knock-​offs so we more patriotic Americans could have a choice.

So over the last year my old roommate moved out and a new one moved in. We ended up with way too many magnets and despite the fact that we bought ourselves a white-​board from Hobby Lobby, we stop having enough space for them. Thus, we wanted some sheet metal.
My roomie and I went here for sheet metal and we found it (with the help of some lovely and useful employees) and i also found velcro 3M tape to go with it, a replacement pair of pliers for my tool kit, and a chistmas gift for her boyfriend.
Wandering through the isles made me want to buy lots of 2x4s and build something… but that’d be a bit ridiculous.
I’ve been here before and got my rosemary plant and lots of pots for my rosemary plant. I might get a new one next year… or maybe some sage. mmmm plants! I think tomatoes are too difficult to grow indoors though…
All in all, i’m a fan of this place.

I LOVE this Home Depot!
Woah…did I just say that about a hardware store? That I LOVE it? What’s happening to me? I’m not sure, but let’s roll with it.
I guess you could say that I love this Home Depot because unlike pretty much every other hardware store I’ve visited (okay, so I’m really just talking about Lowe’s) the employees here seem to know what they’re talking about.
Another big thing? They ask if they can help you with anything. That’s HUGE. Because if I find myself in Home Depot, chances are that I do need help with something. And the employees don’t avoid you like they do at OTHER hardware stores (again, Lowe’s — looking at you, baby!).
Overall, this is a great place to pick up items for my place. I approve. Two huge thumbs up!

Praise Jesus.
Who was, by the way, a carpenter (he could do it, but eventually God had to create Home Depot to help).
I have no business being anywhere near a Home Depot. I mainly go there to get keys duplicated and for houseplants. I’m a walking stereotype, I know. I can own it.
For those occasional times when I desperately need something, though, I’ve found myself in a cold sweat in the aisles that go up to the freaking moon, searching for someone in an orange vest. I’ve been to many Home Depots in St. Louis. I can tell you that the service has been HORRIBLE. Like, so bad that I vowed never to go to a Home Depot again. At one local Home Depot where I was lucky enough to a) find an employee and b) get their attention as they desperately tried to pretend they didn’t see me, the guy literally talked to me like I was a 3-​year old or a moron, and walked away when I was mid question. Another CUSTOMER ended up helping me with my question.
But unfortunately, duty called this week for a work project, and I had to– had to!- go to Home Depot. I chose this one because… it was the only one I hadn’t been to yet. I was dreading going in. I had heard from co-​workers that this particular project was a nightmare, and that they had encountered many staff unwilling to help at HD.
I wandered for a while, as usual, and had to seek out employees. I found some sitting around chatting with each other. They were helpful to the extent that they told me I could find lumber in the lumber section and plumbing in the plumbing section. I was super grateful for the awesome tips.
Okay, but seriously, I was reaching my limit, and had gone into it with a horrible attitude. There, in the distance by the lumber, was a dude in an orange apron. I jogged after him. Sir? Sir??? PLEASE!!! He turned around, and to my astonishment made EYE CONTACT. He didn’t look back at the ground. He didn’t run away. He didn’t pretend to be too busy to help me. HE walked towards ME. He SMILED. He asked me how he could help. I had to blink and look around. Were they shooting a training video?!
No, this guy actually just really cares I guess. I wonder if he is one of those former Olympic Gold Medal winners who works at Home Depot???
Anyway, this dude went above and beyond. Like seriously. I can’t even go into details, but this dude went way above and beyond, and yes, I do want to marry him, but that is beside the point, because every time since then that I have been into this Home Depot, which has been multiple, their employees are super nice, friendly, helpful, and amazing.
Way to be, Brentwood. You’re raising the bar.
*Here is a random tip I learned in my first year after college:
Home Depot guarantees their houseplants for a YEAR. A YEAR, people. NO MATTER WHAT. If you’re like me, and you could kill a fake plant, this is the store for you. Save your receipt and if the plant dies for ANY REASON within a year, which is 100% guaranteed in my household, just go back to Home Depot and they will replace it. Ahhhhhmazing. I should note, though, that Lowe’s does this, too. I should also note that no, I don’t want to water your plants while you’re on vacation.

This is about THIS Home Depot. My friend has a propane grill on which one of the wheels had broken. It was a Weber. We went on lunch hour to get another wheel.
While this sounds easy (like most things), it turned into an incredibly involved situation (like most things).
There were three clerks (floor people, whatever they’re called) trying to help identify the exact grill she had to get the right wheel for her grill. It was important to know what year. She knew that. Nonetheless, all efforts were unsuccessful.
BUT they were great efforts. These guys were SOOOOO trying to find her the right wheel!

I think everyone knows about Home Depot, so this review is more about THIS home Depot. This used to be the place to get what you needed, then Lowes opened, it was cleaner, better organized, and gave the impression of a more upscale place. Some years afterward, I can say the staff here tried very hard to take care of you, the place is not so well organized and it seems to be poorly lit, and a little dirty, but the prices are usually lower than Lowes.
On the downside, they do not have many human check out lanes, and rely a lot of the automated check out, this might be a deal breaker for many.

Yesterday I fixed a leaky outdoor faucet.
I first took my parts and questions to Lowes. At the time, there wasn’t a plumbing specialist available. I waited until one arrived. When he did, I wasn’t sure about his advice so I went to Home Depot on Hanley Road.
The replacement washer I brought with me, and thought was correct, was not. The person in plumbing told me I needed a washer I would never have picked. I said, «You seem to know what you’re talking about.» He replied, «Sixteen years plumbing experience.»
He also explained why it was the correct washer and why I didn’t have to replace the other part I brought in.
I spent $ 1.66.
WOW — Great service!

This is «my» Home Depot, and I like coming here. I’m pretty sure all the workers recognize my boyfriend and me as soon as we walk in — we’re seriously here at least once a week — and earlier in the spring/​summer, it was more like once a day!
The workers here are super friendly, and very helpful — I’ve never felt «belittled» for being a chick in Home Depot, and the workers always seem to take me seriously when I ask questions.
Go Home Depot!