Comcast Service Center

Still contend that Comcast owes ME stars. The service since the last review has been ATROCIOUS. not only was I led to believe by a corporate customer service rep named Genesis Taldero (sp?) that the $ 580 charge on my bill for equipment they all could see was returned at 1:11p.m. On ¹¹⁄₂₂ would be taken off, the $ 223.41 i authorized to be paid by my bank account was changed later the same day to include that very same $ 580. So, Comcast has now STOLEN the $ 580 from my bank account. This is a crime. My bank account manager is now taking action, since no one is able to steal without consequences. Genesis Taldero has ignored my SEVERAL PHONE CALLS TO HER DIRECT NUMBER (302) 731‑6378. I now know exactly where customers stand in the eyes of «Comcast Corporate». I hate to take legal action, but I guess the next step is to have my lawyer contact them. This is, honestly, the most ridiculous situation in which I have ever found myself. Btw, my equipment has malfunctioned no less than 4 times since ¹¹⁄₈. You just can’t make this stuff up.

Note: this review is actually for the company as a whole and not on this particular location. There was no headquarters option.
We have switched from direct tv to comcast so many times and now I remember why. I remember when I would (rarely) have a problem with service with direct tv they were awesome in helping me fix it.
In our new house we have a problem with our wifi every week and have had people come out a few times to fix it. It will work and then stop again. When I call customer service they always make comments like I have no idea why that technician would do that and other things along those lines.
After the 3^rd consecutive week of this happening I requested to speak with a supervisor after a half hour of waiting I just asked to speak with a wifi specialist who could hopefully (again) help me solve this problem.
I was placed on the phone with «Anthony» and he was very condescending from the beginning. He kept interrupting me and being very rude. When I was telling him our phone number on the account he was saying things like «too fast now let’s slow down» and then when I slowed down he was like «yup yup yup».
I would have hung up but I had already waited so long and just wanted this fixed, even though I knew he was making this a joke.
When I told him I was the daughter of the account holder I explained I do this every week and my name and phone number is also on the account because my mom does not understand these types of things so I handle them. (I do this every week!)
He was then saying «he doesn’t care and will only speak with the account holder»
I said okay but I am letting you know she will not understand.
My mom then asked how she can put me on the account and he proceeded to say he doesn’t care so we hung up.
A minute later we had a call from a restricted number with «Anthony» saying horrible things to my mom. It was probably a cell phone.
I have never experienced worse customer service or supervision In a buisness.
People seemed to not care what so ever.
When I called back they seemed flustered but at the same time did not really care.
This is a disgusting company and it is no wonder it is rated worst in customer service. Do not get service from here! It is not worth the stress!!!

Cheryl at the Brick location is friendly, knowledgeable and efficient. She should be commended!

There are many reasons why Comcast is one of the nation’s most hated corporations, next to Time Warner. Let me count the ways:
Competition: There is no competition in most areas of the state — Comcast is the only choice. Verizon doesn’t seem to *ever* appear in a town where Comcast exists. If Comcast doesn’t exist in your town, then you probably will have Time Warner, which is an equally atrocious, dishonest corporation.
Price: Plain and simple, Comcast price gouges its customers and engages in false advertising. They advertise their triple play (internet, phone and TV) package for $ 89/​mo in TV commercials when it’s actually around $ 135/​mo. after surcharges, taxes and asterisks with fine print (not to mention that advertised price isn’t HD but regular broadcast, making your HDTV worthless), and that doesn’t even include premium channels like HBO or Cinemax. Personally, I think anyone who subscribes to either of those two channels is insane due to the amount of money they must be paying for them through this horrible company. My bill hit over $ 140 per month just for triple play with standard HD cable and no premium channels. You better check your monthly bill with a fine tooth comb, because Comcast continually increases the bill for seemingly no reason at all, as if it were property tax. I’m fed up with fighting with Comcast, having to report unwarranted price increases, and having to listen to them «play stupid» and not know why it happened until they undo the charge.
Service: As with all cable service, you’ll want to watch and babysit the guy installing your cable. They WILL cut corners and they’ll want to get the job done as soon as possible, by any means necessary. That means draping the cable over tree branches, installing it improperly, etc. The TV service goes down regularly. When it works, it flickers and freezes; sometimes to the point where TV becomes unwatchable. In almost all cases — if it is windy outside, my TV reception is going to flicker like mad. It takes service a half week or more to come out to check your problem. Beware of when a service worker steps foot in your door — Comcast likes to charge you a flat fee for that, and it’s in the ballpark of $ 25. If your service is disrupted, this should be FREE, so, don’t fall for their surprise bill — they make their money by cheating customers, especially the ones who blindly pay monthly bills without paying attention to them.
Cable box: Comcast is notorious for «recycling» cable boxes. They have a life span of about 3 – 6 months until they completely spaz out and disrupt your service. Every single time I’ve had a service person over — every time — they’ve said my box is completely outdated and I’ll need a new one.
Forcing bundles: Comcast forces you to buy services in bundles. In other words, if you order JUST internet or JUST TV, you’ll be paying a price so high that you might as well throw in a second service, because it will only be around $ 5 more. This pricing tactic is downright disgusting. This is how monopolies behave. They do it because they can, and you have to sit there and take it if you want these services in your local area.
For those who watch only 5 – 6 cable channels: Cable TV in itself is a scam. You get hundreds of channels, but you only watch about 5 of them. If you don’t care about sports, then it is especially unfair to you, as there are some 1 – 2 dozen sports channels that you’ll be paying for, that are an absolute waste of money. If you don’t know about this already, there’s a huge community of people who call themselves «cord cutters» (do an internet search for this term) who find ways around having to pay companies like Comcast just so they can watch a handful of cable channels. Through using a Roku box, an Xbox/​Playstation, Apple TV or several other devices, you can simply subscribe to a services like Amazon Prime ($ 80/​year), Hulu Plus ($ 96/​year) and Netflix ($ 96/​year) and watch all of your favorite shows on a «pick and choose» basis whenever you want, and they’ll be the entire series + the most recent episodes. Best yet, this will cost you a micro-​fraction of what cable TV will cost you — for instance, if you subscribed to all three, you’d pay $ 272/​year, as opposed to $ 1,680/year for cable, for the SAME shows and movies. Look into this.
Check the stats on Comcast. This company made over $ 62 billion in 2012. They do this by 1) being a monopoly, 2) price gouging and cheating customers, and 3) recycling equipment instead of using brand new equipment that would assuredly cost them nothing if bought at a bulk rate.
Alternatives: There’s cheaper internet out there, and you won’t be put in a stranglehold to get a phone and TV bundle. Look into EarthLink or CenturyLink. As for dropping cable TV, look into being a «cord cutter» as I mentioned above, and look toward services like Amazon Prime or Hulu where you can watch only the shows you want from only the channels you care about.